Trying to install CS3 Premium

I am buying CS3 Premium. The person who is selling it to me has done the licence transfer, although I've been waiting 3 weeks for an email about this and it hasn't arrived (from Adobe).
So, I thought I'd try it anyway. He's selling me his complete upgrade sequence, PS5.5, CS2 Premium and CS3 Premium, so I can follow the same path he did. Yes, he's de-activated and uninstalled everything.
He also sent me the list of his registered applications, a screenshot from his account. It shows he had PS5.5 and CS2 Premium registered - looks like he didn't register CS3 Premium.
So, I installed CS3 - no luck. Right at the end of the process I was asked for the CS3 sn, fine, that works. Then I'm asked for a qualifying sn, fine, the CS2 sn was accepted. Then I was asked to enter a 2nd qualifying sn, for CS2 upgrade. All I've got is the upgrade version, which was accepted as full version, but not as an upgrade. Don't have another serial number, not offered any more choices. Even though I have PSCS2 standalone entirely legally installed (registered under my business account). Oh, and PS7, if it matters. Also totally legal.
OK, uninstall CS3 (properly) and start again.
Install CS2. All goes well. It installs, using the sn from PS5.5 as well. I register it, I activate it.
So - the transfer must be OK and legit, or I couldn't have registered it, right? Because it WAS registered to the bloke who's selling it to me. I have proof. And I have just registered it. Yes, using the correct email address.
Try again to install CS3, without uninstalling CS2.
CS3 serial number accepted.
BUT now I need the sn for CS2.3 Premium to continue. Not CS2. That one is rejected. Has to be CS2.3.
So, I go to open a question in support - but I can only ask a question about my registered products - which allegedly do not include CS2!!!!!
Before I enter telephone hell, can anyone spot a flaw in all this?

So, I uninstalled CS3 while waiting for my issue to be resolved, trying to stop the clock since it was running as a trial. Did it via Applications > Utilities > Adobe Installers > CS3 Uninstaller. (Mac 10.4.11).
Right at the end I came back and saw a screen saying it was done and stupidly hit 'Finish' before reading the small print that I think was about this:
I still have an InDesign CS3 folder (looks like a generic folder), with an unknown document inside, called InDesign CS3 but it's not, and a fonts folder containing a file called AdobeFnt11.lst, which opens as an empty document.
Can I just bin these? The uninstaller has disappeared now so I can't have another look.

Similar Messages

I am trying to install CS3 on Windows 8 and keep getting a message saying "the serial number I entered is not valid please enter it again" Does anyone know how to install successfully on Windows 8?

I am trying to install CS3 on Windows 8 and keep getting a message saying "the serial number I entered is not valid please enter it again" Does anyone know how to install successfully on Windows 8?

CS3 is unsupported under Windows 8. That said, you'll need to contact Adobe
directly for serial number issues.

Trying to install cs3 from creative suite

Trying to install cs3, I have licience numbers but are not prompted to enter them, so I get the
"you are not allowed to use this at this time contact it support"

We can't know. You have not provided any system information and if that is really the exact text of the warning, then it has nothing to do with Adobe, but rather something your IT department put there. You have to get in touch with them.
Mylenium

Trying to install CS3 on my Mac from DVD and I get Required Resources are missing. I have run this program for years but this occurred after I rebuilt OSx

Trying to install CS3 on my Mac from DVD and I get Required Resources are missing. I have run this program for years but this occurred after I rebuilt OSx

I ran the adobe cleaner and that did not help. I then uninstalled norton antivirus. and that solved the problem and I was able to install photoshop cs3. I than reinstalled norton antivirus. My system seems to be fine,

Trying to install CS3 Design Premium on a Windows 7 64-bit quad core processor computer

I just purchased a new desktop PC computer as my old one is slowly dying. The new one is great, except for one thing - I can't install my CS3. I had read on Adobe's website that this should not be a problem. Every time I insert the install disk, I am getting an error message that the Install Database is corrupt. I've even tried more than one disk. Adobe is being no help at all. Any help I can get would be great. I don't have a choice - my work is still on CS3 so if I can't it installed on this computer at home, I won't be able to do my work here.
I've 'chatted' with Adobe twice and spoken to Tech Support on the phone. Chat could not help, and Tech Support said my disk must be corrupt.
So I got permission to make a backup disk of the copy of CS3 at work, and tried that disk - new original, new copy. That disk gave me the same error.
I also now can't re-install into my old computer, which I'm willing to do to be able to keep working at home, at least as long as the old computer keeps going. I keep getting errors that the media can't be found - after an hour of the disks trying to install.
I saw one page on Adobe that said to delete the file c:/programs/common/Adobe/caps/CAPS.db. This file does not exist on my new computer, so I can't delete it. I tried this on my old computer, got the Install Database corrupt error, so I put the file back and got the 'can't find media' message I'd been getting.
The new computer comes with a few Adobe things, like Photoshop Elements 10, that I said no to when setting up the computer. Might I need to uninstall these before I can install the CS3?
I appreciate any help - I'm not 'techie' enough to solve this myself.
Thank you.

The caps.db file should be at C:\Program Files (x86)\Common Files\Adobe\caps on a 64 bit system...
Was this an upgrade from a previous version of Creative Suite, or a full version? Are tehre any other Adobe products present on the system?
The CS3 installers were probably the worst in Adobe history. A lot of things would conflict with a good install. My first attempt way back when failed because the DVD drive wouldn't read the disk properly. You can try copying the disk to the desktop and install from there.
I've got CS3 running on two different win 7 64-bit machines (but I only installed ID from the suite, though I don't think that should be an issue), so it should be possible. I'd start by cleaning up anything left over from your failed attempts. If you have other versions later than CS3, that probably means uninstalling them, too, then uninstall CS3 if it appears in the list in Windows' Control Panel, then download and run the clean tool from Adobe: CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3
After running the tool reboot. Flash Player was also a major cause of failed installs on CS3, so you may need to also see http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html, then reboot again. Run MSconfig from the Run command in the start menu. The object here is to turn off everythign that is not essential to running the system, without actually going into Safe Mode. On the Startup tab you should be able to uncheck pretty much everything (if you see a mouse driver, I'd leave that), but you want to be sure to especially turn off anti-virus, anti-malware, third-party firewall, iTunes, and any browser helpers and toolbars you see. In the services tab, check the box to hide Microsoft Services, then look for anything that looks like it might be from your anti-virus or malware scanners and uncheck those. Leave anything that says Flexnet or ##ID_String... active, if you see them (you may not), then close MSconfig and reboot when prompted.
When you restart you'll see a warning about running in diagnostic mode, or some such, and yo may be asked if you want to run MSconfig again. You want to continue in diagnostic mode. If MSconfig opens, press the cancel button. Run the installer again. Hopefully this time it will work and youcan the reboot one more time, run MSconfig and check the Normal Startup box, let the system restart again, and you should be good to go.

Trying to install cs3, says i am upgrading from another version but i am not

i am trying to install the creative suite package from the disc. my dad gave it to me because he is not using it anymore. so after installing and entering serial number, the next window says the serial number i entered indicates that i am upgrading from a previous version of creative suite and i need to enter that serial number, but i am not upgrading. this is the only version i have-- from the disc. and my dad did not have an older version-- only this one. help!

Hi lauraggie,
For the best assistance, I recommend our chat support at http://adobe.ly/v6wfLL. Our chat representatives can provide a personalized experience to resolve the issue you describe. A yellow "Chat Now" button will display whenever an agent is available to attend to you. It'll be a good idea to keep the serial number and order details etc for verification pusposes.
If you're planning to Transfer the license, you'll probably find this document useful: http://kb2.adobe.com/cps/152/tn_15281.html

Trying to install CS3 Design Premium into my new mac and the download is giving error message. New mac has no cd capability fro download r I would use it. I have the serial number....Can anyone tell me if there is another link?

HTTP ERROR: 404 /support/downloads/dlm/main.jsp
RequestURI=/support/downloads/dlm/main.jsp

clear your adobe.com cookies or use a different browser.
or if you follow all 7 steps you can directly download a trial here: Download Adobe CS4 and CS3 Free Trials Here (incl. After Effects) | ProDesignTools
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

Trying to install CS3 on my old PowerPC Mac

Ive put in my serial in photoshop CS3, and went to go activate it and im over my activation limit. I cant deactivate it on any machine since i am installing it on this machine fresh from reformatting the hard drive. I tried calling adobe and of course since the software is outdated, so is telephone support to try and get the activation code. I either need the code or figure out how to bypass the activation in the next 19 days or im SOL. It took me forever just to hit “contact support” since adobe’s website kept crashing my old safari browser.
HELP!

gener7 wrote:
…Explained the problem and they reset my number of activated copies…
Gene, here's a Chat transcript to warm the cockles of your heart:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Subject: Transcript of your chat
For additional help, reach us at http://helpx.adobe.com/contact.html
General Info
Chat start time Nov 5, 2014 12:37:47 AM EST
Chat end time Nov 5, 2014 12:52:39 AM EST
Duration (actual chatting time) 00:14:51
Operator Tajinder
Chat Transcript
info: Thank you for your patience.While you wait, you can try our community forums <http://forums.adobe.com/index.jspa?promoid=JOPCT> where experts are available 24 hours a day, 7 days a week.
info: You are now chatting with Tajinder.
Tajinder: Hello! Welcome to Adobe Technical Support. How may I assist you?
Tajinder:
Yours Truly: Hello Tajinder.
Tajinder: Hello! Welcome to Adobe Technical Support. How may I assist you?
Tajinder:
Tajinder: Hello! Welcome to Adobe Technical Support. How may I assist you?
Yours Truly: I need to Deactivate one of my Photoshop CS4 installs. My Macbook drive died and i want to install it on my Mac Pro
Tajinder: Sure,Could you tell me what is the error you have while installing ?
Yours Truly: Deactivate the Photoshop CS4 installed on my Mac Book please
Yours Truly: I have no error. READ carefully.
Yours Truly: II need the installed copy DEACTIVATED it.!
Yours Truly: Good grief! What is the matter with you?
Tajinder: Please try to install the product if you have any issue i will help you as we do not have any option to deactivate the product.
Yours Truly: Essentially, I have one copy of Ps CS4 on a G5 and want to install the other one on a Mac Pro.
Yours Truly: OK, it's like talking to a bloody brick Wall. You must be a robot, not a human being.
Yours Truly: What time is it in India right now? Maybe I can call at another time when you have more staff on duty.
Tajinder: Its 11.20 am now.Also we do not have support for cs4 products.
Yours Truly: It is NOT tech support, for god's sake. It's deactivating one of my copies, and that is a task only you can perform.
Yours Truly: I'm willing to escalate this all the way Tajinder, your service is unacceptable.
Tajinder: I can understand your issue but we do not have any option to deactivate the product you can deactivate the product on you end.
Tajinder: Open the product if its installed then click on help and deactivate the product .
Yours Truly: Only YOU can deactivate an installed copy that is no longer . Don't be an IDIOT, I cannot access the product because the hard drive is DEAD!
Yours Truly: The application will be installed in an entirely different Mac.
Tajinder: In this case please try to install the product,If you have any issue i can help you to fix .
Yours Truly: OK, I give up, Will do.
Yours Truly: Be back to you later. Have a good lunch!
info: Your chat transcript will be sent to [station_two]@gmail.com at the end of your chat.
Tajinder: Thank you for contacting Adobe. Good Bye!
Tajinder: Yours Truly
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
In desperation I went ahead and installed CS4 on the Mac Proi anyway, and the installation and activation were successful anyway.
Go figure

Installing CS3 Premium with CS4 demo installed impossible...

I am attempting to merely install Adobe CS3 Design premium on a mac that has the CS4 demo installed. During installation it ejects the DVD and asks to put in the CS4 disk...
I don't have CS4 disks.
Any clues? The plethora of Adobe install and updates issues are well known, and won't add yet another rant here, just looking to see if anyone else has seen this and knows of a possible fix.
Thank you.
Starts with "Currently repairing Shared components", and then it ejects the DVD and then says:
"Installer Alert: Adobe Creative Suite 3 Design Premium: Please insert Adobe Flash CS4 Professional to continue installation".
What? Why?!

Update... using the adobe CS3clean script fixed this.
So strange. But thanks.

Setup Error says "Contact Adobe Customer Support for Assistance" but that seems impossible. I'm trying to install CS3 on Maverick. Shall I just give it up as hopeless, and kiss my Adobe software goodbye?

I've gone around and around the Adobe Customer Support website, and it only allows me to post a query in the support group.
I downloaded a dmg of CS3. I have my license number ready.
I try to install it, and I get the error message:
Setup Error
Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance.
But I can't contact them. Adobe support just goes in circles. Now what?
Maybe CS3 doesn't work on OSX Mavericks. It would help if they would just say so.

some people have had some success, http://roaringapps.com/apps:table
you should run the cleaner and then try and install, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
if that fails with the same nondescript message, check your install logs, Troubleshoot with install logs | CS5, CS5.5, CS6, CC

Laptop crash, now trying to install CS3 on another computer

Hi there. I had Creative Suite 3 registered on a laptop and desktop. Well, my laptop crashed and died, and now I'd like to put that registration of CS3 on a new computer. However, it won't let me install it because it was never deactivated or uninstalled on that old laptop. Can anyone point me in the right direction? Thanks for any advice you may have.

Installation has nothing at all to do with registration or activation.
So, please back up and tell us exactly where the problem is. Is the software installing but failing to activate?
Bob

Trying to install CS3 on my MAC OSX 10.9.4, uncertain if I ever had it loaded on this MAC which crashed some time back, new hard drive installed

I get to the registration process, says already registered, assume it was supposed to be deactivated but no idea if I uninstalled it on my old laptop and ever installed it on my new laptop, wow, it just suddenly popped up, I will see if it actually works.

You'll need to contact Web Chat to reauthorize the old laptop. Link at the bottom of this page:
Adobe ID, sign in, and account help
However, be aware that it still may not work. CS3 is really too old for Mavericks.

Error 1720 when installing CS3 on Win 7 64-bit home premium

I've been directed to the Forum for help as the Support Tech said she could not help me as they only help with CS5. She said that CS3 WON"T WORK on a Windows 7 machine and yet I have googled and found people who have had it work. She then told me that they will probably experience lag and other errors once they start using it more fully. I smelt BS right about then in that conversation. She couldn't confirm that if I purchased CS5 upgrade that my CS3 upgrade would qualify as upgrade. Yeah, I'm really going to spend $800 to find out (not).
Basically it ended where I either buy CS5 or go the Adobe Forums for help.
So okay here I am. Long post (sorry) but want to get all the fact out there.
I purchased CS3 back in 2008 and installed on my XP machine.
Just purchased a new laptop with Windows 7 64-bit home premium.
Tried to install CS3 and as soon as it tries to install I get this message:
Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance.
Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.
I have tried the following solutions (found on Google), none of them work:
1) installing in safe mode (with just Windows features in the start up)
2) redownloading the files to ensure I didn't have a corrupted version
3) installing as Administrator
4) deregister/register Windows Installer
5) looked for update to Windows Installer but mine is up to date
6) checked that Windows Installer had "started" on my laptop (yes)
7) used Adobe cleanup utility
8) used Adobe licence recovery (Acrobat Pro (CS3) wouldn't get past the licence stage although it did install)
Support Tech lady said that no old CS software would work on Windows 7 BUT last night I installed Photoshop CS Version 8 and it installed perfectly. What I noticed different is that PS CS V8 used Installshield whereas CS3 I am told didn't use Installshield.
So I am left with my new laptop using PS CS V8 with Dreamweaver MX.
BTW Dreamweaver MX installed okay and it used Installshield too - so is that the reason CS3 won't install - it not using Installshield?
Does anyone have any solutions not tried above?
Am I just going to have to use old software on my Win7 machine?
Thanks in advance.
Sarah

Hi Bob,
Thank you for your reply.
Yes I have tried the CS5 Cleanup Tool - multiple times. Doesn't help.
I am surprised to hear that you installed with no problems in light of Tech Support being adament that it won't work on Windows 7 and is not supported.
I told Tech that I didn't accept that as there are probably hundreds of thousands of users with CS3 who have installed or tried to install on a Win7 machine and not everyone has hundreds of dollars spare to upgrade.
I only really use DW, PS and Acrobat in the Suite so I'm going to have to save to buy those products but it won't be anytime soon.
Thanks.
Sarah

CS3 Premium Install error - Internal error 2739

I have attempted to install CS3 Premium on a Microsoft Vista sysem. When I click to install I get an error "Internal Error 2739. Contact Customer Support." I have been on the phone with customer support twice today with the same tech for several hours, and we haven't been able to resolve the problem yet.
He tells me that the problem is that "Java script" is not installed on my almost new Dell XPS. I even reinstalled Vista at his suggestion and get the same error when attempting to install CS3.
Has anyone else had this problem? Or has anyone had experience trying to install JAVA. It will not install on my system either.
Any suggestions?

try installing the newest update for java runtime 6 update 4.
http://java.sun.com/javase/downloads/index.jsp
it was just release a couple days ago i think. anyways i was having this exact same problem and i donwloaded this and to fix it. i have vista 32 bit. fyi i will tell everyone how i downloaded it. now java has been having issues on my system so i could not use the adobe download manager to download trial for premiere would tell me fatal error (just like how it would tell you in this problem) and the java online installation did not seem to be working for me so what i did was in firefox go to tools and then to options and i disabled java and java script. that allowed me to use download manager to donwload the premiere trial and the upadate 4 offline installation. i closed all windows and installed it and restarted just in case and worked after that. try it. i tried reinstalling java 6 update 3 a few times with no success. hope this helps everyone. i have no idea if this will fix the runtime errors with older versions of encore, premiere, or photoshop or encore cs3. want to wait for service pack 1 for vista to come out before i try the trials for those ones.

HELP New Install CS3.3 on a MAC

HI,
I have a Mac freash out the box it has OX 10.5 and I tried to install CS3.3 upgrade on it but all it did was install fireworks and Pro 9.
my question Do I have to have CS3 on my Mac first then use the up grade CD to upgrade should the up grade have to full virsion on it too? or I'm I doing something wrong ? Please help me

The CS3 to CS3.3 upgrade is nothing but Acrobat 9(and in the case of
Design Premium, Fireworks).
Pop CS3 DVD in and do a custom install without Acrobat 8.
Bob

Trying to install CS3 Premium

Similar Messages

Maybe you are looking for