Trying to install cs3, says i am upgrading from another version but i am not
i am trying to install the creative suite package from the disc. my dad gave it to me because he is not using it anymore. so after installing and entering serial number, the next window says the serial number i entered indicates that i am upgrading from a previous version of creative suite and i need to enter that serial number, but i am not upgrading. this is the only version i have-- from the disc. and my dad did not have an older version-- only this one. help!
Hi lauraggie,
For the best assistance, I recommend our chat support at http://adobe.ly/v6wfLL. Our chat representatives can provide a personalized experience to resolve the issue you describe. A yellow "Chat Now" button will display whenever an agent is available to attend to you. It'll be a good idea to keep the serial number and order details etc for verification pusposes.
If you're planning to Transfer the license, you'll probably find this document useful: http://kb2.adobe.com/cps/152/tn_15281.html
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