Trying to install CS6 from DVD
Trying to install CS6 from DVD.
Got error message: A problem occurred while extracting some files. Check available space on your computer and the write privileges on destination folder.
System-AMD Athalon 64bit core 2 4gb ram 841 gb free on hard drive.
Windows 7 home premium servpack1
Installation Preparations
Mylenium
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I am having the same issue. I have contacted Adobe multiple times and keep getting the same answers."We are working on it and should have a answer in 1-2 days." I've been doing this for almost 2 weeks now. Have you gotten any answers yet?
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I have purchased a new mac book pro and I'm trying to install CS6 from old mac. I have installed cs6 upgrade but, software is asking for cs4 number which is not being accepted.
I should add that it's an HP photosmart 4280.I found it online and it shows the Mac 0SX operating system.
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Tried to install CS4 from DVD on windows 7 computer but serial number is not accepted
Have new PC with Windows 7 and want to install from DVD my CS4 application.
At stage where to enter the serial number it stops me as the serail number is not recognized, and yet it is 100% correct.
How can I overcome this problem?Thank you Kglad for your support....
However it didn't get me what I wanted... to install my CS4...
Finaly I got it done however, and that may be of my unawareness of the download.
1> When downloading the files, one file has the extension. . 7z.
2> After downloading that file it is shown as a document file in my download directory.... I didn't know how to go about it..
3> Finally I got bright and checked on the internet what a . 7z file is and found that it is a zipped file in open source.
4> I downloaded the 7.Zip zipper software and ran that on the subject file
5> Guess what........ this opened the files and I proceeded to installCS4 without a flaw.
I am responding extensively to your kind reaction in the hope someone else, as me not so computer literate/smart,
will not loose several days to overcome this issue.
To contact Adobe Chat is also not constantly possible, so we were just waiting and waiting.
Adobe really should improve their support but maybe they are not interested much, as they may prefer to sell you their CLOUD solution.
Thank you for bearing with me.//Ko -
Trouble installing CS6 from disc
Hi,
I'm trying to install CS6 from disc onto my Windows Vista 64 bit laptop. There doesn't seem to be a Setup.exe file? Has anyone experience this problem and have a solution?
I've tried downloading CS6 from Adobe and enter my serial number from my box. I get a message stating my serial number is invalid. Why is that?
Appreciate any help.
Thank you.According to the Adobe website, CS6 products do not support Vista
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-system-requirements.html#CS6_Design_ Standard_system_requirements
Win XP or 7 (or 8) only.
To run CS6, you'll have to upgrade your operating system or your computer. -
i'm trying to install Cs6 on my new iMac. i've uninstalled on my old mac but didn't deactivate first. how to deactivate the old computer?
contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html
request an activation count reset. -
"Installation Failed" when trying to install CS6 on a machine that has
I am trying to install CS6 and keep getting "Installation Failed" error. I have restarted. Quit all applications. Uninstalled old versions of CS (Except CS5).
I have a Macbook Pro from 2006. 2.16 GHz Intel Core Duo. Running OS 10.6.8.
I looked at the log and the summary is as follows:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 9 error(s), 9 warning(s)
----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
ERROR: DF031: Unable to read display attributes of "/Applications/Adobe Illustrator CS6/Plug-ins.localized"(Seq 11263)
WARNING: DW063: Command ARKSetDisplayAttributesCommand failed.(Seq 11263)
ERROR: DF031: Unable to read display attributes of "/Applications/Adobe Illustrator CS6/Plug-ins.localized/Icon
"(Seq 11264)
WARNING: DW063: Command ARKSetDisplayAttributesCommand failed.(Seq 11264)
ERROR: DF031: Unable to read display attributes of "/Applications/Adobe Illustrator CS6"(Seq 15033)
WARNING: DW063: Command ARKSetDisplayAttributesCommand failed.(Seq 15033)
ERROR: DF031: Unable to read display attributes of "/Applications/Adobe Illustrator CS6/Icon
"(Seq 15034)
WARNING: DW063: Command ARKSetDisplayAttributesCommand failed.(Seq 15034)
----------- Payload: {97BA0109-F6BE-4F50-8904-C19442D7216E} Adobe Bridge CS6 5.0.0.0 -----------
ERROR: DF031: Unable to read display attributes of "/Users/emilylozano/.Trash/Adobe Bridge CS6"(Seq 2517)
WARNING: DW063: Command ARKSetDisplayAttributesCommand failed.(Seq 2517)
ERROR: DF031: Unable to read display attributes of "/Users/emilylozano/.Trash/Adobe Bridge CS6/Icon
"(Seq 2518)
WARNING: DW063: Command ARKSetDisplayAttributesCommand failed.(Seq 2518)
----------- Payload: {4482EF4A-376B-46DE-9B17-E377232328E0} PDF Settings CS6 11.0.0.0 -----------
ERROR: DF001: Unable to get permissions of "/Library/Application Support/Adobe/Adobe PDF/Extras"(Seq 177)
WARNING: DW063: Command ARKChmodCommand failed.(Seq 177)
----------- Payload: {EB2A8CD4-B247-4810-A294-E3DB8EDC6060} Adobe CSXS Extensions CS6 3.0.0.0 -----------
ERROR: DF037: Unable to delete directory "/Users/emilylozano/Library/Application Support/Adobe/CS6ServiceManager"(Seq 2)
WARNING: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2)
----------- Payload: {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 -----------
ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/PCF"(Seq 2)
WARNING: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2)
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
Exit Code: 0 - No error.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DF001, DF031 ... WARNING: DW063 ...
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
Thanks!Run the cleaner tool :- http://www.adobe.com/support/contact/cscleanertool.html
Enable root user account ( http://support.apple.com/kb/ht1528) and then install the software from the root user. -
My hard drive fried and had to be replaced. I'm trying to install CS4 from my original discs but keep getting this error message - "One or more of the required components of Adobe Creative Suite 4 Design Standard failed to install correctly". A customer service rep gave me a link to download off the Adobe site, but when I try to open the file to run it, I get this error message - "A problem occurred extracting the archive".
Can anyone help?Yep. Nothing happens at all. Windows tries to execute the uninstaller, but I don't get any other screen and all activity stops for the MSI. I monitored it in Process Monitor and the MSI executable appears, but is quickly ended, like it couldn't find anything or something.
It's as if windows has a blank entry in Programs and Features, because it used to show the size of the Adobe application in the "Size" column. Now it's just blank. Link to screenshot below:
http://img829.imageshack.us/img829/5006/screenshotcaf.jpg
Note the install date. That's when I was able to successfully reinstall it. Now I can't even do that. I should also mention I tried Revo Uninstaller. It deleted one small registry key, but nothing changed.
By the way, is the CS cleaner supposed to ask for a disc in the drive when you run it? It refused to run unless I had one in it, so I used my install dvd. -
I have a DVD Acrobat Pro 9. I upgraded laptops and trying to install but the DVD is not readable. How can I get a new DVD or Download Acrobat Pro 1. The product is registered and I have the serial number. PS: Contacting Adobe on this issue is impossible... direct support stinks.
Download AA 9 Pro from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html. Make a new backup for your archive. You might also take the DVD to your library to see if it is a drive problem. You might also carefully clean the DVD with water and soap (do not use anything that would scratch the surface or you have destroyed it for sure) and see if that solves the problem. This is particularly an issue if you have finger prints or other crud on the DVD. However, it could also be a bad drive as I mentioned. Hopefully the download solves your problem in any case (I would backup the download to CD and/or backup HD).
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Settings > General > Software Update
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Mac OSX 10.6.8 running Photoshop CS5. My hard drive went belly up. Installed a new one and then tried to install Photoshop from my backup. I get an error message 6 telling me to uninstall Photoshop and then reinstall from the original software. But I bought from Adobe online. How do I go about this?
Yes, the Old Master file has a folder for each year where I find all photos from that specific year. I am attaching a screen shot of the file.
In the meantime i have managed to download all photos (it did not download any video files though in mpg, avi, 3gp, m4v,mp4 and mov format) to a new iphoto library. Unfortunately the photos are quite mixed and often doubled up. I ma considering to purchase iphoto library which checks all duplicates in iphoto. this will save me a lot of time. What do you think? -
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Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
Had CS4 on Power PC Mac (Non Intel) along with prior Photoshop versions. Now I have new iMac and trying to install CS6 but it won't accept my original serial number (Starts with PSW401, etc.).
I know what you are saying. I had purchased the CS5.5 upgrade, and a week later got the CS6 upgrade. I did this back in 2012. I had a old Mac Power PC which does not allow you to install CS5.5 or CS6 because it was not an intel processor. So even though I had the upgrades I never installed them. I waited until my old MAC died which it did this past weekend. And now that I have a new iMac I tried to install the new software. All of my past upgrades referenced my original Photoshop that was still resident on my old Mac. But since the install no longer has that reference because of the new computer, it will not accept any of my past serial numbers that it needs for the install.
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I am trying to install CS6 Design and Web Premium trial and it fails with error code 20
I am trying to install CS6 Design and Web Premium trial and it fails with error code 20
Re-extract or copy the contents of the installer. Let us know if this helps.
See http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html
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