Trying to install CS6 Master Collection, all I get is "Adobe Genuine Software Verification Failure"

Also states the product I am trying to install appears to be Counterfeit. Did the updates for CS5.5 and tried re-installing, still nothing.

Genuine Verification failure downloading or installing
Mylenium

Similar Messages

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  • Unable to install Dreamweaver CS6 Upgrade ! from Hard Drive DUMP - Error : Adobe Genuine Software Verification Failure

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    Genuine Verification failure downloading or installing
    Mylenium

  • I get an error when trying to install CS6 master collection

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    Check the Solution 5 in http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html

  • Installing CS6 Master Collection

    I had a prerelease version of CS6 Photoshop on my Mac and now I'm trying to install CS6 Master Collection and it wil not let me install Photoshop, it says there is a conflict with a previous or prerelease version and it needs to be removed before installing the new version.  I uninstalled it but I still cannot install Photoshop, same error message.  Any help would be greatly appreciated. Thanks

    after uninstalling use the cleaner: http://www.adobe.com/support/contact/cscleanertool.html
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  • Installed cs6 master collection wont install all the components for photoshop , after effects or FB yet everything else is fine

    installed cs6 master collection wont install all the components for photoshop , after effects or FB yet everything else is fine

    Alanh61734259 are you receiving any specific error messages in the installation log files?  You can find details on how to locate and interpret the installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6, CC.  You are welcome to post any specific errors you discover to this discussion.

  • Install CS6 Master collection problem

    my compuster is window 7.
    I tried many times to install CS6 Master collection, but it alwasy showed "Installation Failed".
    I restarted my computer. but it still didn't work.
    I exited all application, but it didn't work, either.
    what should I do?
    thank you

    Troubleshoot with install logs
    Mylenium

  • Trying to download CS6 Master Collection stuck on Extracting

    OSX 10.6.8 Trying to download CS6 Master Collection seems to be stuck on extracting. After hour or so of no change tried to restart process and get Error 105. Have rebooted browser, computer and process all with same result, still stuck on extracting.

    Where are you choosing to download the install files too?  Please see solution 4 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_4.

  • Installing CS6 Master Collection Kills the Help Manager

    I installed CS6 Master Collection on two computers. Now local help is no longer available. The Help Manage does open, but all I have are the help config settings, via the About menu, and nothing else (No other windows,et al):
    - General Settings
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    - Updater Settings
    - Local Content
    - About = Version 4.0.0.244
    None of the above windows are interactively configurable.Settings are inactive
    Not haveing app help is either local or online is a huge loss. What should I do?

    Hi Mark,
    What you describe above works with some CS6 apps, but not all. For example help weill not render for both Premier Pro and After Effects. I did not try help activatoin for all the Master Collection CS6 apps.
    I wish that I had somehow known the Community Help had gone away with CS6. I spent the better part of an afternoon trying to make the old version of help work after installing CS6. Seems that what you guys did was a step backwords per accessing help.
    Pete

  • Installing CS6 Master Collection Student and Teacher Licensing

    I am installing CS6 Master Collection Student and Teacher Licensing; I am in the middle of the process when I get a dialogue box asking for a second serial number for the Acrobat X Pro, I tried to add the initial serial number in order to start the install and it says it is not a valid serial for this product, what can I do?
    This is suppose to be included in the suite right? why is it asking me for a second SN?

    Contact support directly by phone or web chat. Nobody here can straighten out serial number issues. If you have older versions of Acrobat installed, uninstalling them or running the Creative Suite Cleaner Tool and Acrobat Cleaner Tool may resolve any potential conflicts.
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  • I updated my mac & lost Cs6 Master Collection all data

    Hello there,
    Please help me :-(
    I updated my mac & lost all date. So I tried to reinstallation Cs6 Master Collection of line. the download stops half way & I have been denied access for some reasons?!!! I have been trying for 3 days now & still denied access !!!!

    Download the most recent build from Adobe. Google brings up a link to the direct download: Adobe - After Effects : For Macintosh : Adobe After Effects CS6 11.0.4 Update

  • I had my hard drive cleaned and cannot install cs6 master collection from disk.  I am getting error message failed to initialize.  please download adobe advisor support.  I have a pc and am using windows 8

    I had my hard drive cleaned and cannot install cs6 master collection from disk.  I am getting error message failed to initialize.  please download adobe advisor support.  I am using a pc and have windows 8.  Please help.

    start at the top and work your way down applying applicable fixes until your problem is resolved.
    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
    if, your error is:
    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
    first, rename OOBE Folder to OOBE.old.
    to find OOBE:
    64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
    32 bit win OS: Program Files \Common Files\Adobe\OOBE
    mac os: HD>library>application support>adobe>caps
    mac os: USER>library>application support>adobe>OOB
    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
    if you're using a dvd to install:
    copy the disc contents to a desktop directory and install from that directory.
    if you're using a mac:
    1. Try to Create a new user account in Mac with Administrator Priviledges.
    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
    5. Start the installation again.
    if everything applicable above fails, check your installation logs:
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

  • Hi, I just installed CS6 master collection from order history and when I try to enter Serial Number it tells me that: Serial number you provided is valid, but qualifying product can not be found on this computer. Then it gives me options under drop down m

    Hi, I just installed CS6 master collection from order history and when I try to enter Serial Number it tells me that: Serial number you provided is valid, but qualifying product can not be found on this computer. Then it gives me options under drop down menu but Master Collection CS6 is the only one not appearing in a drop down menu.

    Your CS6 must have been purchased as an upgrade.  What it is asking you to select/provide is the name/serial number of the previous version you purchased that qualifies you to install and activate the CS6 upgrade version... this would be likely be one of CS3 thru CS5.5.
    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

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