Trying to install device software v4.6. Error 1402 keeps coming up.
Every time I try to install the device software v4.6.1 for my 8350i I get an error. It says,
Error 1402. Could not open key: HKEY_LOCAL_MACHINE\Software\Classes \DeviceManagerProperties.PropertiesRIMDeviceManager.1. Verify that you have sufficient access to that key, or contact your support personnel.
I downloaded it directly from BlackBerry's website and followed the directions to a T. I will admit that I am quite lost when it comes to BlackBerry Desktop, so what I did or didn't do is a complete mystery.
Please help!
Are you installing with an admin account? just from reading it looks like it might be a permission type issue. Also let us know, what operating system are you using?
If someone helped you give them kudos. Research all info!
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Error after trying to install device software
Hey i uploaded the v4.5 system pack 2 onto my computer and that works fine. Then i tried installing the v4.5 device software half way thru it said connection was lost so i unpluged the usb. Now when i try turn on my phone it says uncaught exception java.lang.NullPointerException.
Im no computer whiz and this is my first blackberry and i have tried to follow instructions on the net but there in a language i dont follow ...
Thanks in advance!Hi and Welcome to the Forums!
You may have toasted the OS on your BB. Try this first:
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If that fixes the error, then you can retry the device OK update.
However, it the error continues, you may have to wipe out and reload your device OS with this procedure
http://forums.crackberry.com/f3/how-wipe-jl_cmder-53502/
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
I was trying to uninstall Photoshop Elements 9 and error 1606 keeps coming up.
i need to uninstall because im planning on getting photoshop cs5.
please help!Disable your antivirus program temporarily, then try to install again.
Don't forget to turn it on again. -
I have an iPhone 4s and I attempted to update my device's iOS to 7.0.2. The download was successful but when I tried to install the software, it asked me to connect my device to iTunes. I did but my phone failed to load: ERROR 4013. What to do?
Hi there KrisonCastillo,
I would recommend taking a look at the troubleshooting steps found in the article below.
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http://support.apple.com/kb/HT1808
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I have installed Nokia Suite 3.2.100 on my Win XP-SP3 machine.
Upon signing in, Nokia Suite indicated that I have an update available for my device (Nokia N8-00 running Symbian Anna, Type RM-596).
The application available for update was Nokia Maps - with enhanced Drive navigation ver. 3.8.105.
When I tried to install, I get the following error message : "Something's Gone Wrong - There was a problem with the software update service".
The error message further suggests that if the problem persists, I should uninstall Nokia Suite and and download the latest version.
Nokia Suite is otherwise working perfectly fine for me and I believe ver 3.2.100 is the latest version.
Do I still need to uninstall Nokia Suite and reinstall again. Could you please help me with this.
Thanks and regards.3.2.100 is the latest, so you cannot update it. Are you able to see the same app on your phone update section? You can also try from there.
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I need to install this so that i can transfer my contacts and calendar to my laptopHi and Welcome to the Community!
Sorry to be dense, but what happens when you do exactly as the message instructs?
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Why error message she trying to install AirPort software 6.0
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Mylenium -
Itunes was working fine. Tried to install latest upgrade and get error message about an invalid character in the path "Program Files (x86)". PC, Win7, nothing else appears to be having same issue. Program still works, simply cannor upgrade.
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That suggests that the installer is getting damaged during the download.
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
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When trying to install downloaded software I am prompted to connect to the internet but I am already connected. This also occurs when trying to install an Adobe update.
A cable modem always needs a complete reset whenever you change the device that it is connected to.
To get your Internet signal restored, it will require at least one major step including the reset of your modem and complete network power cycle.
If that is not successful, the second major step is to reset the AirPort Extrreme back to factory defaults and then combine the steps above again.
Try this first:
Push the reset button on the cable modem (if present) and pull the internal batter (if easily accessible) then power off the modem
Power off everything else on your network....all devices....order is not important
Wait at least 20 minutes...longer will not hurt
Make sure that the Ethernet cable from the modem is connected to the WAN port (circle of dots or world icon) on the AirPort Extreme
Re-install the modem battery if it was pulled in the step above
Power up the modem and let it run for 4-5 minutes by itself
Power up the AirPort Extreme and let it run for 4-5 minutes
Power up each other network device one at a time about a minute apart until everything is powered back up
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I am trying to install itunes on my pc again but keep getting an error that says'apple application support was not found. try reinstalling itunes.' error 2.
We have had itunes on this pc for 2 years and recently it wouldn't open and another error message kept popping up saying it couldn't open because MSVCR80.dll was missing. I have unistalled the apple programs and tried reinstalling several times but to no avail. Hopefully my music library is not gone. Any Ideas out there?With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
My hard drive fried and had to be replaced. I'm trying to install CS4 from my original discs but keep getting this error message - "One or more of the required components of Adobe Creative Suite 4 Design Standard failed to install correctly". A customer service rep gave me a link to download off the Adobe site, but when I try to open the file to run it, I get this error message - "A problem occurred extracting the archive".
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http://img829.imageshack.us/img829/5006/screenshotcaf.jpg
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