Trying to install Elements 12 on a Mac and it says the serial number is invalid. Just purchased this new from Amazon. What gives???

@Does anyone know how to actually call a real person at Adobe for help? This is frustrating to purchase a product and not be able to even use it.

I do not know of a phone number that I can recommend, but here is one for chat for the area you are having a problem.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Similar Messages

  • I am having trouble re-installing Elements 12. when it try, it says my serial number is invalid

    I bought elements 12.0 in December 2013. my computer recently crashed and I have to reinstall Elements. But when I try, it says the serial number is invalid. I've tried all the Adobe technical support contacts but they won't help and have told me to come here.

    Same problem for me. Is there any way to escalate this query so there's a resolution?!

  • Im trying to install Photoshop CS6 and its saying the serial number is invalid?

    Im trying to install Photoshop CS6, and i recieved my serial number after entering my redemption code. But whenever i entered my serial number it told me it was invaild.

    Make sure you are typing the correct serial key on the insallation screen of PS CS6. Also, check if you have redeemed the serial key correctly.
    https://na1p.licenses.adobe.com/getserial/s/redeem

  • I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before).  It says the serial number is invalid.  Do older versionsnot work on Windows8, or do I need to u

    I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before).  It says the serial number is invalid.  Do older versionsnot work on Windows8, or do I need to uninstall it from my old computer first?

    You are allowed to have two activated installations.  If you happened to have one on this Windows 8 machine before, it is possible that the activation used for it was never deactivated (did you deactivate it before you upgraded Windows?).  Talk to Adobe support thru chat.  They might be able to resolve this with you:
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I tried to register my macbook air 2013 and it said the serial number was already registered

    I tried to register my macbook air 2013 and it said the serial number was already registered.  I purchased it in my city at an authorized reseller beucase there isn't any Apple Store and they told me that they haven't registered it.
    How can I solved this trouble? I want to registrer it.
    Thank you very much.

    It could be that it was automatically registered when Apple sold it to the reseller (which is what they usually do). It is best to contact Apple and provide your proof of purchase so the machine can be registered in your name.

  • When i try to install my newly bought CS5 it says"The serial number is not valid for this produkt" what to do???

    When i try to install my newly bought CS5 it says"The serial number is not valid for this produkt" what to do???
    / Jojja

    Oh my, I hope so too but its pretty common on these types of sites - even eBay sellers do it. Its all about the way they word it. Some sellers are very crafty in the way they word their ads misleading the buyer into thinking they're getting a legitimate and licensed product when it's actually not. Be careful in any future products you buy on these kinds of sites.
    My advice is to quickly write an email to the seller and demand to know what you just bought - Be VERY specific and thorough with your questions - for example on ebay  I bought a computer that had CS5 installed on it (but it didn't come with the install disks)  This particular seller installed CS5 or 6 as well as the Microsoft Suites on all of his used pc's. So before I bid, I sent an email to him asking if it included the product codes for the CS5 because I intended to register it for Adobe support. He advised me that he bought bulk licenses for all his software, he told me exactly where the product codes were on a document and they were in fact legit.
    Also check the return policy of the Site (not the seller) sometimes they offer a little protection to their customers. Be sure to contact their support department and their Fraud department if it turns out you were scammed. And definitely give negative feedback to the seller.
    One more thing, you should  also check with the Adobe licensing support department. In fact, do this FIRST - so that you're sure the code is no good. Sometimes the product codes have expiration dates (though I've never heard of it happening to entire suite) If this is the case they will issue you a new code free of charge.
    Good Luck. I really hope it all works out for you.

  • After my macbook was serviced, when I tried to open CS6, it prompted me to key in the serial number. After keying in, I got error message saying the serial number is invalid. However I have checked that it is correct.

    After my macbook was serviced, when I tried to open CS6, it prompted me to key in the serial number. After keying in, I got error message saying the serial number is invalid. However I have checked that it is correct.

    First be sure login and password are OK. Sometimes the address starts wit "http://..." and sometime starts with "ftp://...". Try both normal FTP access and Scure FTP access (SFTP). At the end, contact the site's provider.

  • I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

    I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

    If you purchased it from Adobe, it is registered and that would prove ownership as well as the emaill they sent with the serial number.
    https://www.adobe.com/account/my-products-services.html#MyProductsHeader
    Sign in with the email and password that you bought it under.
    Click on the triangle next to your product and you will see the serial number assigned to you.
    You have a valid record and proof of ownership. Try again.
    Gene

  • I have CS6 master collection. After update from Windows7 it didn't work. When I try to install again, it says the serial number is invalid. What to do?

    I have CS6 master collection. After update from Windows7 it didn't work. When I try to install again, it says the serial number is invalid. What to do?

    Please refer to the steps in Re: cs6 serial suddenly invalid.
    It should help you.
    Regards
    Rajshree

  • I bought lightroom 5 and am trying to download via the serial number but it keeps saying the serial number is invalid what am I doing wrong?

    I own a mac and I downloaded an used the trial first and am now trying to down load using the serial number but it keeps saying it invalid.I have tried uninstalling and reinstalling and nothing is working. I have two photo shoots I desperately need to edit. please help.

    double check your serial number, Find your serial number quickly
    and Error "The serial number is not valid for this product" | Creative Suite

  • I am trying to install CS2 but I receive a message that my serial number is invalid.

    I have been trying to install CS2 on Win XP. (My old laptop died, I still have the original disks, serial #, etc. but was unable to use because of the activation problem). I downloaded all the files from the website referenced above and tried to follow the instructions here and in the pdf. However the files that downloaded to my computer did not have the names that are mentioned in the pdf. The files that downloaded were called CreativeSuiteCS2Disc1, CreativeSuiteCS2Disc2, CreativeSuiteCS2Disc3, CS2.0_WWE_Extras_1 and VCS2. Also, I was never given an option to "install later".
    However I was able to "extract" the files. They extracted into different folders, and after reading through this whole thread I was able to move the files around in the folders until they look like those in message 123 later in this thread that pictures all of the files that should be in a folder together (mine are in C:\Creative Suite CS2\Adobe Creative Suite 2.0).
    However I still can't get it to work. If I try to run the installer in any of the programs (for example Photoshop or Illustrator), when I enter the serial number given on the website I get the message that the serial number is not valid.
    Help!!
    Thanks!

    Thanks very much. Yes, I am using the installer files and serial number from the URL you referenced above. I have spent many hours trying to get it to work. I would love some help!!
    The problem is that the instructions that come in the pdf with the downloaded files do not work, because the files that download from that page do not have the names referred to in the pdf, and most of the things that are referred to in the instructions do not happen. Here is what actually happened.
    When I downloaded the files from the website, these are the files that downloaded:
    I double-clicked each one and they extracted into two different folders.
    Then I read a message on the forum that said to move all the extractred files into the same folder, so I moved all files into one file at C:\Creative Suite CS2\Adobe Creative Suite 2.0 as was pictured in the forum message. Here are screen shots showing all of the files in that folder I have now:
    So then I double clicked the "Setup" file and I got this error message:
    So then I tried to install the programs separately from the installer inside the folders Photoshop and Illustrator. I got this far and entered the serial number from the website:
    But then I got this error message, even though I was using the files and serial number exactly from the website:
    I tried both photoshop and illustrator and the same thing happened.
    (I also looked at Solution 2 that you mentioned above but I don't have anything called VCOM on the computer. Also the error message that I got is not that one.)
    I think I really need a set of instructions that lists the steps in order to do, but based on the files that actually download from the website and what happens when you extract the files. I feel as if I have all of the proper files but it still doesn't work.
    Thank you very much!

  • I tried contact apple support and it says my serial number is invalid

    when I try to contact apple support for a chat  (about maveric)  it asks for my computers serial number.  I have read it off the bottom plate of my my stand 3 times to make certain I have it correctly but I get a message that says it is not a valid serial number.  What should I do?

    If you don't have a serial number showing, then - most likely - the logic board and/or a hard drive has been replaced in this Mac. When Apple replaced my logic board, they forgot to register/associate the new board to my Mac and I had the same problem. The tech had to come back and use a special device which connects him to a special Apple site where he then registered it.
    If you speak to Apple, make sure you have your purchase receipt.

  • I bought lightroom 5 student and teacher  product, when i reinstall it, it says the serial number is invalid.

    I bought a new computer and want to install lightroom 5 in it. when I put in the serial number, it says the number is invalid. what is the problem? Do I have to uninstall lightroom 5 from another computer before I can install in on a new computer?

    Hello Jim, I got this solved. Thank you for responding the question to me.
    Have a good night.
    Sincerely,
    Liguang Huang

  • Photoshop Elements 10 on Windows PC. Re-installing Elements and it says my serial number is invalid. I have used this for the last 2 yrs. with no issues. What do I do?

    Why am I getting this message and what can I do to fix it?

    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I just put my serial number in to have someone call me about an issue, and it says my serial number is not valid.  I copied it from the apple in the top corner.  Any thoughts?

    Apple Support is saying my serial number is invalid, and I copied from the desktop itself.  Any suggestions as to why this would happen?

    When you say you copied it from the desktop do you mean Apple Menu > About this Mac > More Info?
    If your Mac is 5 years old or older it is considered Vintage or Obsolete and Apple no longer offers support. Instead of telling you it will often just say the serial number is invalid.
    What model/year is your Mac? You can also try entering your serial number on this website: http://appleserialnumberinfo.com/Desktop/index.php see what it comes up with.

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