Trying to install LR5 serial number invalid?

I have been on hold two hours! I cannot get a chat response! I cannot even seem to start a discussion this is not working out so well today!

There is a cloud-favor LR and a serial-number-flavor of LR and only one can be installed at a time.
I’d suggest you uninstall whatever LR5s you have on the new computer, there may be an Adobe Photoshop LR, an Adobe Lightroom, a Lightroom or a Photoshop Lightroom entry in your installed programs list, and uninstall all of them that are LR 5.
Then download and install the LR 5.6 near the top-left of the Adobe Downloads page, and enter your serial number and you should be all set:
http://www.adobe.com/downloads/updates

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