Trying to install my Adobe Pro on a new computer. Do I have to uninstall on old computer first?

need help installing Adobe Pro on a new laptop. Do I uninstall from old computer first??

You can have two installations of Premiere at the same time, like I do with a laptop and a desktop. So what I would suggest is to just go ahead and install on your new laptop and get it up and running well before deactivating on your old computer. This will allow a backup system to be available until you until you are comfortable with the new system. Then and only then Premiere 6 and earlier under "Help" you deactivate (in CC and CC 2014) it is called "Sign Out".

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Hi, I am trying to install 4 Adobe apps onto a new iMac but Apps in Creative Cloud doesn't list any apps but says there is a download error and to contact customer support.

Hi, I am trying to install 4 Adobe apps onto a new iMac but Apps in Creative Cloud doesn't list any apps but says there is a download error and to contact customer support.
I can sign in fine with my username and password.
Rick

Hi daveforrestaid,
Please refer to the threads below where this issue has been addressed:
1. Creative Cloud "Download Error" message
2. Creative Cloud - Download error - stubborn error
Regards,
Sheena

Trying to install an Adobe Application on my New Mac Pro????

I just purchased a new Mac Pro. I got it mainly because I want to be able to use programs like After Effects CS3 at fast speeds. I have like 5 gigs in my computer right now so I'm excited to get started. Only thing is......my version of After Effects CS3 was acting weird so I decided to Re-install it. I threw the unwanted After Effects Install in the Program "App Zapper" which supposedly erases everything associated with the program......essentially you're supposed to be able to zap yourself CLEAN of the program.
When I tried to reinstall the computer told me that I can't install because it thinks its still there?? aAre there remnants of the program to remove so the installer doesn't think its on there??? Where are they??? I tried to find anything named After Effects CS3....I can't find anything??? Any Advice

Hi Keith Middlemiss;
I had a very similar thing happen to me with the PS CS3 beta. I removed it and attempted to install the real version when it came out only to be given an error message about it still being on my system. Finally I went to the Adobe forum and discovered that there was an uninstall script there. Once I ran that then CS3 installed without any problems.
I was looking around on my system for tracks of this script but I was not able to find any.
My suggestion would be to go to the Adobe forum and check around for uninstall scripts. While I do like the Adobe applications, I hate the way they way they stick stuff everywhere in your system.
Allan

Trying to download new version of Itunes, do I have to uninstall the old version 1st?, Trying to download new version of Itunes, do I have to uninstall the old version 1st?

I just traded up for the new Iphone 5c. Trying to sync my old info and apps onto my new phone, but it says I need the new version of Itunes... I downloaded it, but my itunes is still the old version and it wont accept my phone. WHAT DO I DO?? Do I have to uninstall the old Itunes first??

I just traded up for the new Iphone 5c. Trying to sync my old info and apps onto my new phone, but it says I need the new version of Itunes... I downloaded it, but my itunes is still the old version and it wont accept my phone. WHAT DO I DO?? Do I have to uninstall the old Itunes first??

I am trying to install my adobe acrobat XI Pro, but after i go thru the installation process, i get a message saying my free trial has ended, the system will not recognize my new product.

i am trying to install my adobe acrobat XI Pro, but after i go thru the installation process, i get a message saying my free trial has ended, the system will not recognize my new product.

Moved to Acrobat Installation & Update Issues

I have tried downloading and installing the Adobe Pro DC trial on 2 different browsers and it keeps generating an "unexpected error". I have a MAC. How is this troubleshooted and fixed?

I have tried downloading and installing the Adobe Pro DC trial on 2 different browsers and it keeps generating an "unexpected error". I have a MAC. How is this troubleshooted and fixed?

Hi Carlos ,
Could you please share the screen shot of the error message so that we can check and troubleshoot accordingly .
Is there any error number or code associated with the error message or it just says "unexpected error" ?
I would recommend you to try and install the Acrobat DC trial referring the following links .You could choose any of the following .Also make sure you disable all the third party software before you commence the installation .
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
Regards
Sukrit Dhingra

Why is it that when I am trying to install an adobe product, I get 33% of the way through and then it gives me an error "unable to load metafile"?? It happened with Reader and now with Flashplayer. With the Reader, I was able to find a different install

Why is it that when I am trying to install an adobe product, I get 33% of the way through and then it gives me an error "unable to load metafile"?? It happened with Reader and now with Flash player. With the Reader, I was able to find a different installation link using the troubleshooting guide. I cannot find the same with flash player. Please tell me how to install Flash player because there is a website that I cannot even view without it. BTW That is annoying that I cannot even see the website without flash player
my system is XP

Use these installers:
Flash Player for ActiveX (Internet Explorer)
Flash Player Plug-in (All other browsers)
Flash Player for Mac OS X
For Adobe Reader go to http://get.adobe.com/reader/enterprise/

Is there a way to do an install of Adobe Pro XI without entering key until after the install?

Is it possible to set up an install of Adobe Pro XI that doesnt require the licence key to be entered at the time of the install, but instead upon the first time the application is run? We have various users with different license keys but want to automate one installation and just have them enter the key after the install has complete, when they go to use the software the first time. We are looking to set this up in SCCM 2012 R2. Thanks in advance for any insight!

Direct Download Links for Adobe Software
For proper deployment, sign up with the dev center/ enterprise deployment.
Mylenium

I AM TRYING TO INSTAL THE ADOBE PHOTOSHOP ELEMENT 10, BUT IT COMES A NOTE SAYING TO GET THE ADOBE SUPPORT ADVISOR, I TRIED THEY SAY IT HAS BEEN DISCONTINUED, I BOUGHT THE LICENSE AND A NEW APPLE COMPUTER AND NEED TO INSTAL IT,

I AM TRYING TO INSTAL THE ADOBE PHOTOSHOP ELEMENT 10, IN A NEW APPLE COMPUTER, BUT IT COMES A NOTE SAYING THAT THE INSTALATION WAS NOT ABLE TO INITIALIZE, AND THAT I SHOULD DOWNLOAD THE ADOBE SUPPORT ADVISOR TO DETECT THE PROBLEM. I DID IT BUT IT SAYS THAT IS HAS BEEN DISCONTINUED,

start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

I currently run the Design and Web Premium CS6 on a first generation MacBook Air and want to buy a new MacBook Pro. How do I know whether I can install my Adobe programs onto the new computer? Because I know there is some kind of limit.

I currently run the Design and Web Premium CS6 on a first generation MacBook Air and want to buy a new MacBook Pro. How do I know whether I can install my Adobe programs onto the new computer? Because I know there is some kind of limit.
Also, I had to install the software twice on my same computer before because I had to reboot the computer. I don't know if this affects the limit.

You are allowed to have two activated installations so there should not be a problem having working installations on the two machines. If by chance you have somehow tied up two activations for the one machine you can have Adobe support help resolve that thru chat.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I am trying to install Final cut pro studio V1.0.1 (2005) on OS X lion. I get a message "You can't open the application final cut studio.mpkg because power pc application are no longer supported

I am trying to install Final cut pro 5 studio V1.0.1 (2005) on OS X lion. I get a message "You can't open the application final cut studio.mpkg because power pc application are no longer supported. My computer is New. Is their a link I can go to get tech support?

You won't find any help at tech support ... other than telling you the facts: Intel processor Macs require FCP 5.1 or higher. FCP 5.0 and earlier were written for PowerPC processor Macs, long before Apple switched to using Intel processors.
And then there's the issue of the OS. OS 7 will allow FCP 7 (and sometimes even FCP 6) to work OK, but versions earlier than that have spotty operation on Lion.
Here's a brief history of full FCP versions and recommended OS compatibility:
* = requires PPC             ** = works with both PPC and Intel                          *** = require Intel
FCP 1.0*       OS 9
FCP 2.0*       OS 9
FCP 3.0*       OS 9, OS 10.1, OS 10.2
FCP 4.0*       OS 10.2, 10.3
FCP 4.5*       OS 10.3
FCP 5.0*       OS 10.3 (OS 10.4?)
FCP 5.1**     OS 10.4, 10.5
FCP 6.0**     OS 10.4, 10.5, 10.6 (OS 10.7?)
FCP 7.0***    OS 10.6, OS 10.7
FCP-X***       OS 10.6, OS 10.7
Essentially, you have a newer Intel processor Mac with a new OS and very old, incompatible software.   You might be able to find a used version of Final Cut Studio 3 on sites like ebay or craigslist as it is no longer offered by Apple as an upgrade.
Alternatively, you could purchase and download FCP-X, but it is an entirely different application, sharing virtually nothing with previous versions of FCP.
-DH

My macbook crashed and I am trying to install my adobe programs again but I can't because he is used earlier by myself. How can I fix this without buying a whole new packet?

My macbook crashed and I am trying to install my adobe programs again but I can't because he is used earlier by myself. How can I fix this without buying a whole new packet?

Hannahdb1 what specific Adobe applications are you attempting to reinstall? Do you receive any specific error messages? Finally what version of Mac OS are you using?

I am trying to install final cut pro 6 onto my mac but a message keeps coming up saying its doesnt support a powerpc, anyone have any tips please?

I am trying to install final cut pro 6 onto my mac but a message keeps coming up saying its doesnt support a powerpc, anyone have any tips please?

If you have an Intel Mac and have recently upgraded to Lion or Mountain Lion; here is a post I made in another similar thread:
I do not have any experience with Final Cut, but if you have existing projects that you MUST access; then you are in need of a solution on your new iMac in Mountain Lion!
Unfortunately you got caught up in the minor miracle of Rosetta. Originally licensed by Apple when it migrated from the PowerPC CPU platform that it had used from the mid-1990's until the Intel CPU platform in 2006, Rosetta allowed Mac users to continue to use their library of PPC software transparently in emulation.
However, Apple's license to continue to use this technology expired with new releases of OS X commencing with Lion (and now Mountain Lion). While educational efforts have been made over the last 6 years, the fact is that Rosetta was SO successful that many users were caught unaware UNTIL they upgraded to Lion or Mountain Lion.
Workarounds:
1. If your Mac will support it, restore OS X Snow Leopard;
2. If your Mac will support it, partition your hard drive or add an external hard drive and install Snow Leopard into it and use the "dual-boot" method to choose between Final Cut Pro or Lion/Mt. Lion;
3. Purchase a used Mac that will run Snow Leopard (with the optional Rosetta installed) and continue to run FCE on that Mac (you can actually use Screen Sharing with a "headless" used Snow Leopard Mac Mini and use the screen from your other Mac to view and work FCP in the Mac Mini environment);
2. Upgrade to an Intel compatible version of FCP (such as FCP X) and hope it converts your existing projects to its newer format correctly. There is much debate that the newer version of Final Cut are eliminating many needed features; for example Final Cut Pro X vs. Final Cut Pro 6 -- many users are staying with version 6;
3. Install Snow Leopard (with Rosetta) into Parallels and then install FCE in the Snow Leopard environment:
[click on image to enlarge]
Full Snow Leopard installation instructions here:
http://forums.macrumors.com/showthread.php?t=1365439
NOTE: STEP ONE of the instructions must currently be completed on a Snow Leopard or Lion Mac and the resulting modified Snow Leopard.cdr install file can then be moved over to your Mountain Lion Mac for completion of the remaining steps.
NOTE 2: Computer games with complex, 3D or fast motion graphics make not work well or at all in virtualization.

When trying to install an Adobe extention, during the installation process I get a message that says "This extention cannot cannot be installed-----requires version 13.0 or greater." I am installing from within CC

When trying to install an Adobe extention, during the installation process I get this message-----"This extention cannot be installed----requires version 13.0 or greater." I am installing through Photoshop CC------appreciate any help.

Hi Gary. Extensions have to be written for the specific Photoshop versions they are designed to run on.and definitely don't all run on every version of Photoshop. You'd think that you'd be OK with that message, but it might be that it works fine on CS6 (13) but not on CC (14).
But it could be an error.
What is the extension you are trying to install? Is Photoshop, and Extension Manager fully up to date? If you are sure that the extension runs on CC, I'd try un installing, and reinstalling the Extension Manager. I have had to exactly that a while back.

I'm trying to install the adobe printer

I'm trying to install the adobe postscript printer I have down loaded it several times and every time it says it is damaged. I have just bought a new computer with system 10.9 and nothing is ccompatable it seems

Sorry, this question is not resolved. I accidentally made it "This question is Assumed Answered."

Trying to install my Adobe Pro on a new computer. Do I have to uninstall on old computer first?

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