Trying to Install OS X & Can't Eject CD / DVS

I erased my hard drive and am now trying to install an operating system. I'm getting the following error....."You cannot install Mac OSX on this volume. An earlier version of Mac OSX is not installed".
Now I can't eject the CD / DVD in order to install from an earlier version. The eject icon is grayed out in the Disk Utility. Any idea on how I can eject it?

Five ways to eject a stuck CD or DVD from the optical drive
Ejecting the stuck disc can usually be done in one of the following ways:
1. Restart the computer and after the chime press and hold down the left mouse button until the disc ejects.
2. Press the Eject button on your keyboard.
3. Click on the Eject button in the menubar.
4. Press COMMAND-E.
5. If none of the above work try this:
Open the Terminal application in your Utilities folder. At the prompt enter or paste the following:
/usr/bin/drutil eject.
If this fails then try this:
Boot the computer into single-user mode. At the prompt enter the same command as used above. To restart the computer enter "reboot" at the prompt without quotes.

Similar Messages

  • I am getting an "Error 1310 message while trying to install.  What can I do to fix this?

    I am getting an "Error 1310 message while trying to install.  What can I do to fix this?

    Error "1310: Error writing to file: C:Config.Msi..."
    Mylenium

  • HT201412 My computer is frozen with my iPod plugged in trying to sync. How can I eject it safely?

    My computer is frozen and my iPod is plugged in, trying to sync. I can't eject my iPod with a frozen laptop. Any suggestions on how to unplug it without losing all my music?

    All you can do is force close iTunes, disconnect the iPod, reboot the computer and see is you can sync or if a restore is required.

  • Trying to install presets but can't find presets folder

    I just upgraded to Lion AND purchased Lightroom 4. I'm trying to install a set of presets by going to lightroom preferences, presets and clicking on the "show lightroom presets folder" but when I click the button nothing happens at all. In fact, I can't click on any buttons in the preferences menu or click on the tabs at the top or anything. I tried to search for the folder on my computer but nothing came up either. I'm wondering what I'm doing wrong or if there's something wrong with the way lightroom is installed on my computer?
    Thanks

    I dont think that you need to reinstall.  Apparently, Mountain Lion hides the Library folder.  It appears when you look at the main HDD, but when you click on users and then your main account it is hidden and this is where the presets are.  Here is a link to help reveal the library folder.
    http://mac.tutsplus.com/tutorials/productivity/how-to-reveal-your-library-folder-in-lion-o r-mountain-lion/
    Once you have the library revealed you should be able to find the presets at this path USERS/%User%/Library/Appplication Support/Adobe/Lightroom
    I thought I did something wrong as well.  I hope this is helps you out.

  • Trying to install Snow Leopard, can't b/c time machine using hard drive

    I am trying to install Snow Leopard so I can then upgrade to Lion on my MacBook Pro.  (It's now running an older version of OS X.  I went through this whole process successfully on my desktop.)
    Snow Leopard is saying it can't install on my hard drive b/c Time Machine is using that drive for backups.
    I tried turning off Time Machine but that doesn't seem to make a difference.
    I don't have any available external drive at home-- is there a way to disable or change settings or uninstall Time Machine so that Snow Leopard will be able to install?  Is the best way to get an external drive and specify that as the Time Machine backup drive?  I'd rather just get rid of Time Machine on this computer for now, but I've read on here in other discussions that deleting it can cause other problems.
    Thanks for any advice!

    The Apple store may use or have these...
    You must repair the HD, your best bet is likely DiskWarrior.
    Your best bet is DiskWarrior, you need the CD/DVD though.
    http://www.alsoft.com/DiskWarrior/
    But others that may work…
    Drive Genius…
    http://www.prosofteng.com/products/drive_genius.php
    TechTool Pro…
    http://www.micromat.com/index.php?option=com_content&task=view&id=31&Itemid=83
    Good luck!

  • HT204347 OS X has failed to install and now it asks to restart but it just keeps trying to install and I can't quit it.

    OS X has failed to install on my macbook pro and now it keeps trying to install when the computer restarts and I cannot get back to how it was and ditch the upgrade!  Can you tell me how to do this please?

    If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
    If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault boot volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    *The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.

  • Error when trying to install oracle client (can't connect to X11 error)

    Hi guys,
    I need help to install Oracle Client 10g. I am quite a novice so I am totally hopeless when it comes to difficult or linux-kind-of-terms.
    I can't use GUI at all, so everything got to be done through putty.exe
    my local pc (where the putty is, IP 192.168.8.194) -> linux red hat 4 IP 192.168.8.31 (where the oracle client should be!)
    when I run the runIntaller I receieved error mentioning about DISPLAY variable haven't set yet.
    I did set it trhough putty as follow
    DISPLAY=192.168.8.194:0.0
    export DISPLAY
    no luck...I still hit an error that eventho this time the error is like below;
    =============================================================================
    Can't connect to X11 window server using '192.168.8.194:0.0' as the value of the DISPLAY variable.
    192.168.8.194:0.0
    192.168.8.194:0.0
    OUI-10025:Unable to start an interactive install session because of the following error:Can't connect to X11 window server using '192.168.8.194:0.0' as the value of the DISPLAY variable. The DISPLAY environment variable should be set to <hostname or IP address>:<screen>, where the <screen> is usually '0.0'.
    - Make sure that client users are authorized to connect to the X Server.
    OUI-10027:To enable client users to access the X Server, open an xterm, dtterm or xconsole as the user that started the session and type the following command:
    % xhost +
    To test that the DISPLAY environment variable is set correctly, run a X11 based program that comes with the native operating system such as 'xclock':
    % <full path to xclock... see below>
    If you are not able to run xclock successfully, please refer to your PC-X Server or OS vendor for further assistance.
    Typical path for 'xclock': '/usr/X11R6/bin/xclock'
    ==============================================================================
    When I run the xclock using GUI I can see it pop up on my screen, but when I run xclock trhough putty, I see that it just went blank...is that right because I am using putty or what?
    Can you guys please help? Everyone that had this problem like find the solution real easy...I just so frustrated because this setting is just not working, and I have no idea what to check. Do I need extra library or something to install this?
    Please remember that I can use GUI in my test server but I can't use any GUI at all when I am implementing this.
    Thanks thanks thanks.
    Daniel -

    Hi-
    You are right. putty is just a simple console without X11 in it. how come it didn't even cross my mind?
    Thanks for the reply. I solved it by using third party software called xdeep, from what I got from internet looks like this and the software you were talking about hold the same purpose. This xdeep is pretty easy to configure and in just few seconds I can launch the installer! Gee...!
    For those guys that having the same problem as me then find xdeep software from google and browse on the configure webpage. I found a step by step configuration setting from the internet too and it's real easy.
    Daniel -

  • I'm trying to install an update to itunes that downloaded but can't complete installation as its trying to install onto D: drive. I don't have a D drive and i'm not given option of selecting the drive to install on. How can i select the drive that i want

    I'm trying to install itunes but can't complete installation as its trying to install onto F: drive. I don't have a F drive and I'm not given option of selecting the drive to install on. How can I select the drive that i want to install on?

    Hi,
    How do you connect the printer to the XP machine ? If USB, you need to make that machine as a Print server. Please try this:
       http://techtips.salon.com/make-windows-computer-pr​int-server-11914.html
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • I have Acrobat 9 Pro Extended trying to install Adobe Presenter

    I have Acrobat 9 Pro Extended trying to install Adobe Presenter can someone tell me where the serial # is located as there is none on the box although there is one for Acrobat.. thanks

    Hi there. I'm having the same issue, and it appears a few others in the forums are as well.  The jist of it all seems to be that when you try to install presenter from acrobat extended, a message pops up saying that powerpoint is not installed. So like me you go to Adobe support, see that there is a download for MS office 2010 powerpoint, and download it. This is the kicker though, it seems that this is a stand alone version you have just downloaded requiring its own unique seriel number, (one you have to buy) and will not activate in combination with Acrobat Pro extended in any way shape or form.
    I have uninstalled, reinstalled, attempted to patch, but it will not allow me to, as presenter is not installed! Then I have tried to look at the presenter file within adobe folders, but alas its not there as I can't install it, I can't fiddlle or patch it in any way shape or form. This appears to be other peoples problem as well. Argghhhhhh!
    I'm not sure of the work around for this is, hopefully they will sort it out soon, this programme is not cheap!!!!
    Unfortunatly for me tech support is now closed until next week, but in your time zone it may be different.
    I hope this gives you some background to the why you are having the problem, although not solving it for you.
    Regards,
    Keiran.

  • I'm trying to install bootcamp and XP, but when keyboard does't work. How can I eject the disc?

    How can I eject the disc and start over and get into the OSX system?

    XP isn't supported in BootCamp, you'll have to use the free VirualBox or one of the other commercial virtual machine softwares to run it in a window on OS X. The performance isn't going to be good enough for 3D games or heavy CPU ones, but good enought for most general use software.
    Apple doesn't supply the hybrid MBR and hardware drivers required to run XP in BootCamp any longer. If you were on Snow Leopard 10.6 it's still possible, but not Lion or Mountain Lion.
    This is what you do to resolve your problem.
    1: Hold the power button down to force a hardware shutdown (emergency use only use the Apple Menu > shutdown all other times)
    2: Press and hold the option/alt key on the keyboard.
    3: Boot the computer and enter Startup Manager
    4: Keep pressing the eject key on the keyboard, the disk will eject.
    5: Select OS X to boot from by clicking on the volume and the little arrow that appears.
    6: Set Startup Disk in System Preferences  to OS X.
    7: Head to BootCamp Utility and use it to remove the BootCamp partition.
    8: If you used Disk Utility, then use that to remove the second partition and absorb the remaining space back into the OS X partition.
    9: Install VirtualBox, if on 10.8 you migh have to control/right click and "Open" to bypass Gatekeeper controls for the installer and/or program at least once.
    10: Read the instructions how to setup and use VirtualBox.

  • Can't install Windows 7 Pro x64 - device driver missing - can't eject DVD

    Hello,
    I am trying to install Windows 7 Pro x64 - I create the partition in boot camp and start windows install process. **During the Windows install process**, it says "A required CD/DVD device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now. Note: if the Windows installation media is in the CD/DVD drive, you can safely remove it for this step".
    Apparently the drivers are on the OSX install DVD. But, there is no way to eject the windows DVD! Why on earth is there no manual eject on Macs? Is there another way to eject? I tried to put a paperclick in the slot next to where a CD is inserted but it didn't do anything. Is there another way to get Windows to see the correct device drivers?
    I am all for clean slick designs, but when it does not have all required functionality, it is kind of useless.
    I am talking to Mac Support and they can't help.
    Looks like I will have to return this Mac, I also need to boot into full Windows (without Parallels or VMWare) to do my work.
    dan
    Message was edited by: dbperson

    You don't mention what Mac you have, so I'd have to say there is almost no way to help.
    IF the 7 Pro x64 came download ISO thru EDU, you have to burn it, and if you use Disk Utility, at 2X reduced burn speed... otherwise it won't work.
    A VM isn't fussy and can use ISOs.
    If you want both native and VM, to have Windows installed on its own hard drive and use it under OS X, then you have to install it and use Boot Camp Assistant.
    I'd say it is all about your DVD media.

  • New iMAC. TRIED TO INSTALL LEOPARD. EJECTS CD. WON'T BOOT OFF INSTALL CD

    WHAT A NIGHTMARE!New iMac came today-- with antique software. Tiger installed from factory-- and way out of date. Leopard DVD included in box-- tried to install- just keeps ejecting the CD when trying to do the reboot. 2.5 hours on the phone with overseas Apple support (ha!)-- machine will not boot from install CD's (either Leopard or Tiger). Keeps ejecting the cd.
    What crap. ANybody else have this problem? I bought a mac because I didn't want to fight sw issues. Boy was this a mistake.
    Any advice appreciated, or I'm sending the POS back to Apple get a refund and buy a Dell.

    l8_apexer wrote:
    what would you think of ordering a machine based on seeing it demoed with Leopard-- only to have it shipped from the factory in China with Tiger-- and first thing it does is look for softwre updates-- and find over 150MB of updates it wants to install-- -within its first 15 minutes of being powered up????
    If that's not shipping a machine with old software- I don't know what is.
    What's the fuss about apple anyway? Shipping machines that don't have current sw loaded, won't boot from install DVDs, and then tell the customer that it will take two weeks to replace the unit-- or I can drive to an APple store (with gas at 3.25 a gallon which is an hour away) and maybe they can fix it, but not sure if the parts are available?
    Has anybody else had this problem?
    I would ask for a new machine with Leopard pre-installed which is what you expected to get and paid for. I can only assume it's an older machine since the new ones do come with Leopard installed.
    My opinion, for what it's worth is to return it and ask for the new Leopard version.

  • Can't read or write some files, internet is failing, youtube won't load, software I tried to install was in Slovenian, not dutch or english like in my systempreferences settings, pictures and files won't preview with spacebar, etc. Malware?

    Specs:
    iMac 10.8.5
    3,4 GHz Intel Core i7
    32 GB 1600 MHz DDR3
    Can't read or write some files, internet is failing, youtube won't load, security software I tried to install was in Slovenian, not dutch or english like in my systempreferences settings, pictures and files won't preview with spacebar and are randomly corrupted, when I entered something in the Youtube searchbar (when it was still working) it send me to a site with sexadds.
    I tried restart my iMac and when I was logged back in, my dock preferences were reset.
    Also tried to download some security software to check my Mac for malware, but when I did, I tried several, I got a notification that said something like 'dumpfiles (don't know if this is the right translation...) damaged'.
    I'm taking screenshots from all the weird notifications I get and even three quarters off the screenshots I took in the last three hours are already unreadable.
    It started this morning when I tried opening a Premiere Pro file on which I worked the night before.
    When I tried opening it, it said the file was damaged and could not be openend.
    I tried opening it with AE or importing the file in a new project but nothing helped.
    When I tried looking for autosaves, this is the really weird part, there were none.
    Even though there are autosaves from my other projects, this one was completely gone.
    It looked like the day before never happened on my computer.
    Also when I openend Premiere all the recent projects had been wiped.
    So at first I thought it was a Premiere Pro failure.
    But than, later on the day, I tried loading some RAW files from my compact flash card.
    This is where I would get an error (error -36) which said some data cannot be read or written.
    I tried importing the files with a view different technics, from dragging to importing via Lightroom and I succeeded with Image Browser.
    But when I tried moving the files to an other folder the same error occurred.
    While dealing with this issue I wanted to put on some soothing music on youtube.
    This is when the next weird thing occurred: youtube wasn't completely loading in Chrome. I refreshed a view times, checked the internet connection and still no difference.
    When I tried in Safari it did work but when I clicked enter on the searchbar in Youtube, a page with sexadds appeared (I didn't install AdBlock in Safari...).
    I read about this 'phishing' where you are redirected to a site were a possible malware installment can take place...
    I don't know if it's connected to any of the problems I've been having but I just never experienced this on a mac, I have been a Mac user for 10 years now.
    On top of it all, internet started working worse and worse and now it's not even working at all. I had to fill in the password over and over, normally it remembers.
    Just like my system preferences, all the preferences I had with Chrome where also reset.
    Also somewhere in between I got this notification: Mac OS X must restore library to run programs. Type your password to allow.
    To me this is all very weird and suspicious. I have clearly no idea what's going on. Could this be another sort of trojan horse or malware?
    Some background info which could be helpful for solving this mystery:
    two months ago the one year old Fusion Drive in my iMac just broke out of nowhere.
    I got it replaced by a qualified apple repair store.
    When I got my computer back, all the files where gone.
    I got on the internet without AdBlock installed yet.
    A game or whatever it was, can't clearly remember, got installed by accident.
    I deleted it immediately.
    Only two weeks later, I couldn't log in to my account. It didn't recognize my password and username. 
    So I brought my mac back to the store.
    Here the repair guy said it was a minor thing and he just needed to reconnect my account. He also mentioned he found a downloaded game name Sparta and it probably had something to do with the error.
    I asked him; could it be a virus? He replied no way.
    I don't know why I couldn't be a virus, just because it's a mac doesn't mean it cannot be done.
    So today I tried installing anti virus software (such as avast- was in a weird language looked like slovenian, clamxav - was in slovenian) but I couldn't install them.
    PLEASE help me! I don't know what to do anymore, I work fulltime and I need my computer, I have no time to bring it in for repair, are there other perhaps easier ways?
    Could this be the work of a virus or a malware? Or is it a disk permissions issue?

    It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
    First, the internet-related issues may be related to adware or a network compromise. I tend to lean more towards the latter, based on your description of the problem. See:
    http://www.adwaremedic.com/kb/baddns.php
    http://www.adwaremedic.com/kb/hackedrouter.php
    If investigation shows that this is not a network-specific issue, then it's probably adware. See my Adware Removal Guide for help finding and removing it. Note that you mention AdBlock as if it should have prevented this, but it's important to understand that ad blockers do not protect you against adware in any way. Neither would any kind of anti-virus software, which often doesn't detect adware.
    As for the other issues, it sounds like you've got some serious corruption. I would be inclined to say it sounds like a failing drive, except it sounds like you just got it replaced. How did you get all your files back after the new drive was installed?
    (Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

  • Trying to Install OS 10.4 - Can someone help?

    I am trying to install a black DVD Mac OS X Tiger Version 10.4 that I received as a gift (person got tired of hearing me complaining about not able to used TurboTax with my present OS) on my 400 MHz PowerPC G4 (AGP graphics) that presently has Version 10.3.9 on it and I am having a problem with the installment.
    Before I describe the problem here is a little more detail:
    I have 512 MB memory and 13.31 GB available disc space and have unplugged the cable to my Zip drive.
    Since my Mac did not come with an internal DVD Drive I purchased an external Sony DRX-830UL-T DVD/CD drive that is for Macintosh as well as for Windows OS. The DVD/CD has dual interface – iLINK/FireWire & USB2.0
    The problem is that I cannot get the upgrade to work and I am wondering if anybody can assist me?
    When I insert the DVD Mac OS X Tiger in my Sony drive it loads the install disc and I can see the “Install Mac OS X” icon as well as other items. When I click on the “Install Mac OS X” icon it goes to the Mac OS X Tiger screen with the Grey X and the words “Click the button below to restart your computer and begin the installation process”.
    When I do that it restarts my computer and goes back to my login to 10.3.9 never starting the install process.
    When I click on the “Optional Installs.mpkg” icon on the install disc it at least gets to the beginning of the installation but in comes back and states, “Mail cannot be installed on this computer. This software cannot be installed on this computer.” Even though I have Mail on my computer and it is functioning.
    Is it a loss cause to try loading Tiger on my Mac G4?

    OOPs, sorry, missed the Option key thing the first time you said it!
    Some things to try...
    Does it boot to Single User Mode, CMD+s, if so try...
    fsck -fy
    Repeat until it shows no errors fixed.
    Does it boot into Open Firmware with CMDOption+of ?
    http://docs.info.apple.com/article.html?artnum=42642
    Have you done a PRAM reset...
    http://docs.info.apple.com/article.html?artnum=2238
    Tried resetting the PMU?
    http://docs.info.apple.com/article.html?artnum=14449
    Applejack...
    http://www.versiontracker.com/dyn/moreinfo/macosx/19596
    After installing, reboot holding down CMD+s, then when the prompt shows, type in...
    applejack AUTO
    Then let it do all 5 of it's things.
    At least it'll eliminate some questions if it doesn't fix it.
    The 5 things it does are...
    Correct any Disk problems.
    Repair Permissions.
    Clear out Cache Files.
    Repair/check several plist files.
    Dump the VM files for a fresh start.

  • I'm trying to install iTunes on my computer running Windows 7 Home Premium.. I'm not sure if iTunes is compatible with it because when I try to install it, it says the installation is complete but it says there was an error so I can't get it! Please help!

    Hellooo Apple Community!
    I'm trying to install iTunes on my computer running Windows 7 Home Premium. I'm not sure if iTunes is compatible with my computer operating system because when I try to install it, it says the installation is completed but it says there was an error so it won't let me get itunes! Can someone please tell me if iTunes can be downloaded and installed on "Windows 7 Home Premium" and if so, how?! I need iTunes asap, I have an iphone 4 running ios 6.1.3. Please get back to mee!!
    Thankyou thankyou thankyou!
    Natalie.

    I just tried running the Lenovo Hard Drive Quick Test both in normal mode and in safe mode.  Both times it indicated a failed read test on the HDD. The last two tests also failed.  I forget what those tests were called.
    I am really beginning to think I have a bad HDD and the problem just happens to be in the reserved partition where my factory system software resides.

Maybe you are looking for