Trying to install OS X lion and won't let me
Trying to install OS X lion and won't let me. I keep getting this: (This deisk is used to Time Machine backups) and I am using an external HD for my time machine
Just unplug the Time Machine hard drive and any other unnecessary peripherals while upgrading to Lion.
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lost some music and cannot find it on my computer. tried to repurchase from itunes store and won't let me stating that it was previously purchased, yet doesn't give an option to redownload. help anyone?
AlexCarey, I've been having issues purchasing recently and place a number of calls to the support team. On Oct. 5th, and on my own decision, I went into my itunes profile and re-entered my credit card expiration date and security code. (Notice, it is not displayed for safety measures.) Today, I received an email from Apple support verifying if I made changes made to my account. For the heck of it, I logged back into itunes; click "Buy". It's working again after three days of failure. However, diagnosis still displays "Secure link to itunes store failed". Very confusing state of affairs, lately. See my post on "Itunes dilemma"
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I am trying to install iCloud on my laptop. It is not an Apple product. I keep getting a message saying Administrator won't allow. What can I do to override it?
You have to contact someone with administrator priveledges on that PC.
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Installing new iTunes version and won't let me advance past QuickTime
SOMEONE PLEASE HELP!
ok so I'm attempting to update my iPhone 3G to the new 3.0 software and I CANNOT install new iTunes version 8.2.0.23 because as soon as installation begins it starts running the QuickTime install and says "A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed". Funny thing is....it won't let me uninstall QuickTime because it gives me the same error as mentioned before...someone PLEASE HELP ME! my phone is stuck on the "connect to iTunes" screen and so i'm without a phone currently. PLEASE REPLY SOON!!as installation begins it starts running the QuickTime install and says "A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed". Funny thing is....it won't let me uninstall QuickTime because it gives me the same error as mentioned before
Okay. Let's try removing your existing QuickTime by other means than the "Uninstall a program" control panel.
Download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.
Next, we'll manually remove any leftover QuickTime program files:
(1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
(2) Open the Program Files folder.
(3) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion.
(4) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue.
(5) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
(6) Restart your computer.
Now try another iTunes install. Does it go through properly now? -
HELP!!!!
Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps. -
hi i'm trying to install updates but Name and then the password I have for the account won't let me in. Is my name my email address?
Updates do not normally require any kind of password access. It is more likely your machine's security is asking for you to allow things to be updated.
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I'm trying to install a cd application and I keep getting the message 'you do not have permission to use the application FSP OS X' Even after selecting always allow and entering my login details it still won't accept it. Help!!..
Please repost in the Final Cut Pro forum. Have you considered upgrading your machine, if you are still running Leopard your machine may be as old as 5 years old. While this should not matter you probably won't get the performance you want out of a demanding app like FCP.
Best of luck. -
I am trying to re-instal Acrobat Pro on my computer after changing OS and resetting everything. I am using the CC panel for installation. It shows it installed and won't let me install it. I doubled check everything on my computer and it is not installed. Even more, all my PDF files now show an HTML extension rather that PDF and only opens in my browser, which means the program is not here.
How to re-install it, please, when the CC panel installer won't let me do it? Thanks!Try "Pacifist"!
Pacifist is an application for Mac OS X that opens up .pkg installer packages, .dmg disk images, .zip, .tar, .tar.gz, .tar.bz2, .pax, and .xar archives, and more, and lets you install individual files out of them. This is useful if you need to install just one file out of a package instead of the entire package -
earlier i tried installing additional guitar lessons on my mac pro but but nothing is happening now my garageband is open but shows no screen and won't let me quit it garageband what do i do?
Your post somehow found its way to a little-viewed forum for an obsolete Apple productivity program. I have asked the Hosts to move you to a more appropriate forum for your product.
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help ,me
Did you try anything suggested in the last thread you posted?
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I uninstalled itunes for windows 7 and tried to install itunes 10.5 and it won't work. I deleted all existing apple programs from my computer but when I try to install again it says so long error involved with microsoft?I uninstalled itunes for windows 7 -
trying to install yosemite from lion 10.7.5…when the install gets to the restart it never actually restarts, just gives an error and says try again
Restart the computer manually.
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I am trying to download Itunes to my new Toshiba computer and it keeps saying Apple Application Support suspended and won't let me "undo" so I say no and it doesn't install....any options or a?
I suspect that you are saying that you can't download/install the latest version of iTunes.
All I can say is try removing and reinstalling the Apple software using the following:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
If you have further problems with installing Itunes I suggest you post in the iTunes forum since you have an iTunes problem, not an iPod problem. Also report the wording of any error messages. What they say is importent on resolving them. -
I purchased Final Cut Pro Xand I need to reinstall it and it says in the purchase history it was installed and won't let me reinstall??? Do I just lose my 300 dollars?
Hey weaverweao,
Thanks for the question. If you uninstalled the application by dragging it to the trash, you will want to empty the trash before attempting to download again:
OS X Mavericks: Install, update, and uninstall apps
http://support.apple.com/kb/PH14299
To uninstall other apps, drag the app to the Trash (located at the end of the Dock), then choose Finder > Empty Trash.
Afterwards, go ahead and restart your computer and attempt to download from your purchase history once more.
Thanks,
Matt M. -
i bought my MacBook Pro off a friend of mine last year, she did not restore it before selling it to me & I do not have the disk to restore it that way so I followed online directions to restore with the he power button option button method. It worked up until where it asks me to reinstall Mountain Lion OS, I select accept and agree to the terms and conditions which then asks for my Apple ID,once I enter the log in it it tells me that I am unable to download the software because it is unavailable and to try again later so my laptop is essentially useless right now and won't let me reinstall the hardware needed. Is there a way to fix this or do I need to take it into a store for a genius bar appointment. I am really trying to avoid that.
Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
OS X 10.7 or later was installed by the previous owner
The startup volume was encrypted with FileVault
You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like. -
There was an error when I tried to install OS X Lion online. What can I do to fixed the problem?
There was an error when I tried to install OS X Lion after I purchased the os online. How do I fixed it?
Had the same problem. All I did was click retry, (nothing happened at first so had a panic attack) so I checked my email and found I'd payed for Lion, also the Lion App in the app Store had gone back to the purchace price. However after reaching for a brown paper bag to try and stop myself hyperventilating, Lion suddenly appeared and said it was installing. 33 minutes later it was up and running 'Job done'
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