Trying to install Premiere Elements 10 on Windows 7 but keep getting error message 'A reduced set of content has been installed' - help!

We bought Premiere Elements 10/Photoshop Element 10 a while ago and it worked brilliantly on our Window XP machine, but since we moved to Windows 7 last year we can't get Premiere Elements 10 to work properly and always get the error message 'A reduced set of content (Instant Movie Themes, Title and Menu templates, etc) has been installed. You can install the full content by inserting your Content DVD or downloading it. Do you want to install now?'. So I've tried reinserting the DVDs and installing them. I've uninstalled all the software and started again, but each time I get the same message at the end of the process. I've spoken to the computer shop I bought the computer from and they say Windows 7 is incompatible, but that doesn't seem to be what the Adobe web site says. Please, any advice welcome as I've got a year's worth of videos I need to edit.
Thank you!
Adobe Premiere Elements 10.0 
Windows 
2 GHz or faster processor with SSE2 support; dual-core processor required for HDV or AVCHD editing and Blu-ray or AVCHD export.
Microsoft Windows XP with Service Pack 2, Windows Media Center, Windows Vista® (all applications run native on 32-bit operating systems and in 32-bit compatibility mode on 64-bit operating systems), or Windows 7 (Adobe® Premiere® Elements Editor runs native on 32-bit and 64-bit operating systems; all other applications run native on 32-bit operating systems and in 32-bit compatibility mode on 64-bit operating systems)

cathyj
Are you working with Windows 7 32 bit or 64 bit? What video card/graphics card does your computer use? NVIDIA GeForce? And, are you doing your download and installing with antivirus and firewall(s) disabled?
Premiere Elements 12 is compatible with Windows 7, 8, or 8.1 64 bit.
If you have tried to obtain the Premiere Elements 10 Content from the installation disc labelled for Content for your version and operating system and that is not working, then can try downloading and installing the Content from the following Adobe link if you do not decide to click on the message to initiate the content download from within the program.
http://www.adobe.com/special/premiereel/downloads/
We will be watching for your progress.
ATR

Similar Messages

Maybe you are looking for

  • Problem with tx1220us

    Hello friends and everything, I wonder if you could help mi with my tx1220us, he is with two problems after instalie windows 7 1 control of Media Center is not working 2 The touch screen is strange when I use the paint appears that even the risk of s

  • Battery problem when computer sleeps

    Hi, I have Lenovo S12 , for about six months. I use the battery which came with the computer. It worked well till this problem : when the computer goes to sleep, even if the battery is full, it hibernates after really short time. When I turn it on, i

  • Parental Control log showing websites were visited that weren't actually visited

    Trying out the parental controls on 10.8.5.  I log into my child's account, and visited a few websites.  When I went back to parental controls and checked the log, all the websites I visited were there, but there were also several sites in the log th

  • Unable to Login to RDC Onsite Webpage on windows server 2008

    I installed Oracle Clinical on Application server on Windows Server 2008 64 bit machine. all of the other urls working fine. But the Oracle clinical RDC Onsite url is not working fine. The wepage appears, i enter credentials but then nothing happen.

  • Archive Link for Outgoing Documents (BUS2201)-- Customizing

    Hi experts, I want to establish a link between SRM (7.0) and an external archiv via Archive Link. I want to store all outgoing Purchase order within TOA table TOA02 I have mantained Basic Customizing via transaction OAC0 so far(content repository) No