Trying to install the Elements 9.0.3 upgrade and Camera Raw 6.5 upgrade.
I installed Photoshop Elements 9 to my Mac and am trying to install the Elements 9.0.3 upgrade and Camera Raw 6.5 upgrade. The contact customer help button takes to me to a "This serial number is not for a qualifying product" page.
Try these direct download links:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5012
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5263
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I've tried that and I still can't sign in when trying to install. Although I can sign in when I go to the adobe website through Firefox without a problem, I'm having issues with Internet Explorer as it shows "can't display this page check that the website is correct", with certain websites eg: facebook, hotmail and my bank, so I don't know if this is an issue with signing in while trying to install.
Would it have been better to have purchased the disk from a store and installed from that? If so, how do I get a refund from Adobe for the download purchase? -
I'm trying to install the CS2 version of Adobe 7 and it won't accept the serial number
I'm following the instructions for installing the CS2 Adobe 7.0 and when I enter the serial number provided on the download page, it says invalid serial number. Has anyone else had this problem?
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http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l -
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I don't know why you are getting these errors. Try downloading & installing the updates manually from http://www.adobe.com/downloads/updates.html
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Can anybody help me with this?
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I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before). It says the serial number is invalid. Do older versionsnot work on Windows8, or do I need to uninstall it from my old computer first?
You are allowed to have two activated installations. If you happened to have one on this Windows 8 machine before, it is possible that the activation used for it was never deactivated (did you deactivate it before you upgraded Windows?). Talk to Adobe support thru chat. They might be able to resolve this with you:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
What's error 1 in adobe photoshop elements configuration? I have a computer with W Vista 8, Windows office home and business 2013. I recently tried to install Photoshop Elements by CD with serial number but on the desktop appears the following message: error 1 (configuration problem) try to uninstall and reinstall. I have done this but the message continues to appear
You haven't mentioned which version of PSE. If it is PSE 13, that requires a minimum of windows 7.
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I have Adobe Photoshop Elements 8 for Windows 7. I need to re-install it because my computer crashed. I saved the outer box, but I do not see a serial number and it is asking for it when I am trying to install the CD software. I went online, but the only serial number I see is when I registered the Photoshop Elements 2.0.
The serial number will be on the disc case, not the outer box. Find your serial number quickly
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I AM TRYING TO INSTAL THE ADOBE PHOTOSHOP ELEMENT 10, IN A NEW APPLE COMPUTER, BUT IT COMES A NOTE SAYING THAT THE INSTALATION WAS NOT ABLE TO INITIALIZE, AND THAT I SHOULD DOWNLOAD THE ADOBE SUPPORT ADVISOR TO DETECT THE PROBLEM. I DID IT BUT IT SAYS THAT IS HAS BEEN DISCONTINUED,
start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html -
Installed Photoshop Elements 13 on old computer in December, old computer crashed this week so had to purchase new computer. Attempted to install and received the following error message: The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit. What now???
Try Warning: "Adobe Genuine Software Validation Failure..." | Windows
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Trying to install my elements 12 on my laptop-cant find the download page
Trying to install my elements 12 on my laptop, can't find the download page
Hi,
The .7Z file is the archive file and the .EXE file is the extractor.
I have just created a new folder on my 8.1 system and downloaded the two files into that folder. I double clicked on the EXE file and, after thinking about it, a message was displayed saying that it needed to extract the files to a folder. I let it use the default and it then extracted all the files.
Have you tried a different browser to download the two files?
It is important that the two are in the same folder - I always create a new folder to put them in.
Perhaps the download is being corrupted - have you tried turning off your antivirus while you do the download and setup?
Brian
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