Trying to install the Elements 9.0.3 upgrade and Camera Raw 6.5 upgrade.

I installed Photoshop Elements 9 to my Mac and am trying to install the Elements 9.0.3 upgrade and Camera Raw 6.5 upgrade. The contact customer help button takes to me to a "This serial number is not for a qualifying product" page.

Try these direct download links:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5012
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5263

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Hi Four23olly,
Please follow the article: Troubleshoot download and install issues to resolve your installation issues with Creative Cloud Desktop Application.
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I have tried to install the update to my iphone 5 and i have got a error 3194 and now appear to have a phone with nothing on and I cant use! just get the connect to itunes on the screen, but each time i try and update and resore i get the error message 3194 HELP!!

http://support.apple.com/kb/TS4451

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Please ensure that for CC you have downloaded ACR 8.3 - CC:
http://labs.adobe.com/downloads/cameraraw8-3-cc.html
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I've tried that and I still can't sign in when trying to install. Although I can sign in when I go to the adobe website through Firefox without a problem, I'm having issues with Internet Explorer as it shows "can't display this page check that the website is correct", with certain websites eg: facebook, hotmail and my bank, so I don't know if this is an issue with signing in while trying to install.
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I don't know why you are getting these errors. Try downloading & installing the updates manually from http://www.adobe.com/downloads/updates.html

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Without system info and other details nobody can know what is going on.
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I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before). It says the serial number is invalid. Do older versionsnot work on Windows8, or do I need to uninstall it from my old computer first?

You are allowed to have two activated installations. If you happened to have one on this Windows 8 machine before, it is possible that the activation used for it was never deactivated (did you deactivate it before you upgraded Windows?). Talk to Adobe support thru chat. They might be able to resolve this with you:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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You haven't mentioned which version of PSE. If it is PSE 13, that requires a minimum of windows 7.

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start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

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Hi,
The .7Z file is the archive file and the .EXE file is the extractor.
I have just created a new folder on my 8.1 system and downloaded the two files into that folder. I double clicked on the EXE file and, after thinking about it, a message was displayed saying that it needed to extract the files to a folder. I let it use the default and it then extracted all the files.
Have you tried a different browser to download the two files?
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Trying to install the Elements 9.0.3 upgrade and Camera Raw 6.5 upgrade.

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