Trying to install the snow leopard update, but get a grey apple logo screen

I cleaned my imac out, and now want to install snow leopard (NOT LION), I already installed Leopard, and the machine works, but when I try to install snow leopard, it runs(installs) and after a while it gives a message that it will finish installation after restarting , but then it just gives a grey screen with a apple logo, and nothing happens, cant use the keyboard also, its been standing on this screen overnight(so Im not impatient ) I then switch it off at the power button and restart it keeping eject in, it ejects the disk and then starts with the normal leopard os, I can open/close/use programs/aperture/itunes etc. and the machine seems just fine, its just that it will not work(finish installation of) after I try to install snow leopard.
I have installed snow leopard on a few occasions before like this on this imac and my MBPro, and had never had this problem.
I have reinstalled leopard and tried reinstalling snow leopard a couple of times in the last day, and there seems to be no problem with the machine, aka it works fine, it will just not load SLeopard,
I dont have a time machine backup, as I dont use it, all my data are on a external disk, (which I did a few minutes before erasing my imac )
I have erased disks and reinstalled it, installed it over the existing leopard, used disk utility , verified disk, verified permissions , but no luck
please help !!
(it seems that my spell checker doesnt work in this box/forum )

Do tell us HOW it was fixed. It helps others.

Similar Messages

TS1394 im getting an error message when trying to install the snow leopard application cd 2. need help.

im getting an error message when trying to install the application cd on my Imac os x 10.6.4 what can I do to solve this problem?

Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

I bought the Snow Leopard Update but now my macbook wont even accept the DVD and keeps ejecting it. This is the same for all DVDs.

I have a very old (refurbished, bought over 4 years ago) macbook pro 15". It's been running ok on OS X 10.5.8 until very recently. It started ejecting disks, and then the new adobe flash player update wouldn't work. Lots of other little things have been happening as well.
I had been considering buying a new macbook, but one of the Apple store people suggested I update instead (a much cheaper alternative!). So I bought Snow Leopard, and it arrived in the post today. But now my macbook wont even accept the dvd. It takes it in, whirs and complains a bit (for less than 60 seconds) then ejects it again. I have tried cleaning the disk, cleaning the disk area with a credit card + lens cleaner (a trick I saw recommended on this forum). But no luck.
Any advice?
I am a trainee teacher and actually will be gutted to have to get a new laptop (as I really cant afford it). BUT obviously if I have to I will. I just need to extend the life of this one for as long as possible, until I have more money to get a better one!

Bring your MBP to an Apple store genius bar and see what they say about your MBP optical drive.
Look on the OWC web site. They sell optical drives for older MBPs. Perhaps there is one that will fit yours. Installing one is not brain surgery.
Otherwise examine the iFixit.com and Powerbookmedic.com web sites for replacements.
Ciao.

I want to upgrade from Tiger 10.5 to Lion. I need to install the snow leopard first but they stoped shipping it to Greece. How do I get it? Please help.

Hello guys!
I am facing a big problem. I need to upgrade from OS X 10.5 to Lion BUT I need to upgrade to Snow Leopard first. They have stoped shipping to Greece and I am not able to find it anywhere (even Amazon does not ship this product here!!!) What I am supposed to do? Please help me.

Clone backup your hard drive at least twice*:
http://www.macmaps.com/backup.html
Erase and install Lion from the USB Flash Drive version that's available on the online store.
Use the Migration Assistant to import the data, if you are certain everything is compatible with Lion. Read this user tip to determine if it might be incompatible:
https://discussions.apple.com/docs/DOC-2465
If you have any PowerPC (Rosetta) Applications, you may have to manually import the data from the backup:
https://discussions.apple.com/docs/DOC-2295
And then find the applications that are equivalent to them that are Lion compatible.

I have been installing the Snow Leopard upgrade for 3 hours. Is this normal?

I have been trying to install the Snow Leopard uprade that I received from Apple Inc., but it has said that it will take 45 minutes for the last 3 hours. Is this normal?

Are you referring to the Snow Leopard DVD? What specific model are you installing it on? Are you upgrading an earlier version of OS X? Did you do this before attempting to install the upgrade:
Repair the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
An upgrade can take a couple of hours but usually 45-50 minutes would be normal.

Tried to install the most recent update and now my ITUNES won't load. Getting an error message that says there is a "runtime error" and that I need to reinstall INTUNES. Help!!!

Tried to install the latest ITUNES update, but now it won't open my ITUNES at all. Saying I have a "Runtime error" and that I need to reinstall ITUNES. Tried a "repair" in Programs on my computer, but that didn't work either.

Hello joeydak,
We've an article that provides troubleshooting steps which can help get iTunes back up and running.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
Allen

I have a white Macbook 2009 on OSX Lion. It came with the OSX Snow Leopard CD, I erased the HDD and am trying to install the OSX from disc but am getting "cannot install OSX from disc" message. What can I do?

I have a white Macbook 2009 on OSX Lion. It came with the OSX Snow Leopard CD, I erased the HDD and am trying to install the OSX from disc but am getting "cannot install OSX from disc" message. What can I do?
I got the macbook from a friend a few years ago and it already had OSX Lion installed. Whenever it boots from the Snow Leopard disc it says it cannot install from disc. Is there anythingI can do or should I take it to an Apple store to get them to boot OSX Lion for me?

Insert your Snow Leopard disc and restart, press and hold the C key as soon as you hearthe startup chime, hold C until you see the Apple Logo. When your computer starts up you'll be at the first install screen, choose your language and click the arrow to go to the next screen. This screen has a menu bar, from the Utilities menu select Disk Utility, select your hard drive, this is the one with the manufacturers name or numbers, click the partition tab and then delete any existing partitions by selecting them and clicking the minus. In the drop down box select one partition and click apply. Name your hard drive and click erase. When it's done quit DU and go back to the installer, install Snow Leopard. When the installer is done and the computer is back up and running run Software Update to get to 10.6.8

Although the Snow Leopard updated to 10.9.2 Maverisck, so I then installed FCPX 10.1 I can not pour 4k video on your computer because it can not see the Sony FDR Ax100e. Thing left for me to do?

Although the Snow Leopard updated to 10.9.2 Maverisck, so Ithen installed FCPX 10.1 I can not pour 4k video on your computer because it can not see the Sony FDR Ax100e. Thing left for me to do?

Sony has put in a position that the camera was connected with their software called PlayMemories Home . This then allows you to import movies and photos on the computer and then use them in different ways. However, when the camera is connected to the mac and I said Mass Storage USB Connected , then you execute this program I told you about two seconds later , however returns an error message that is: Connect the device to your computer or multimedia support . I do not understand .

I have upgraded my snow leopard to mavericks. Now I want to install the snow leopard in a hard disk partition. But the mac refuses to start the installation app on the snow leopard dvd. What to do?

I have upgraded my snow leopard to mavericks. Now I want to install the snow leopard in a hard disk partition. But the mac refuses to start the installation app on the snow leopard dvd. What to do?

Restart the computer with the disk in the drive and the C key held down.
(107242)

I'm trying to load the Snow Leopard disc into my older 20" monitor but it isn't working...

Hi, I'm old school still using the OS 10.5.8 on my 20" monitor iMac, I've purchased the snow leopard upgrade but the drive won't accept it and spits the disc out so how can I get the drive to read it?
I put the disc in and about 30 seconds later it spits the disc. I've attempted this procedure 8-10 times. Obviously, I need to upgrade so I ordered the Snow Leopard through Apple and they sent me the disc.
HELP! and Happy Holidays!!!

Your optical drive may be out of alignment or the laser may be dirty or the disc you received is defective.
What you can try is to use a different Mac that can read the DVD, if it's not defective. Get an 8 GB or larger USB flash drive. Partition it GUID and format it Mac OS Extended, Journaled. Clone the mounted DVD to the flash drive using Disk Utility.
Drive Partition and Format
1. Open Disk Utility in your Utilities folder.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Apply button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
Clone using Restore Option of Disk Utility
1. Open Disk Utility in the Utilities folder.
2. Select the destination volume from the left side list.
3. Click on the Restore tab in the DU main window.
4. Select the destination volume from the left side list and drag
it to the Destination entry field.
5. Select the source volume from the left side list and drag it to
the Source entry field.
6. Double-check you got it right, then click on the Restore button.
Destination means the USB flash drive. Source means the mounted DVD on the Desktop.

I just tried to install the 11.4 update (or whichever one is the most recent update as of 1/26/2014) and when it failed i tried to install manually and now whenever i try to use it, i get the following error: the application has failed to start because MS

i just tried to install the 11.4 update (or whichever one is the most recent update as of 1/26/2014) and when it failed i tried to install manually and now whenever i try to use it, i get the following error: "The application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem." Right after i click ok i then get this error: "Itunes was not installed correctly. Please reinstall Itunes. Error 7 (Windows error 126)." I tried to uninstall Itunes and then reinstall the 11.03 version but that didnt work either. I want to know if i copy all of the music in my itunes folder to an external without consolidating can i still transfer all my itunes music from my current windows xp pc to a brand new one and have my current itunes library in my new pc? Basically i just want to know 3 things: What exactly does consolidating the itunes library do? Can i copy, paste, and transfer my itunes library to an external and from there to a new pc? Will i be able to transfer my itunes library without consolidating the files?

I have found a temporary solution, allowing the previous version of iTunes (v. 11.1.3 (x64) in my case) to be re-installed. It will allow you to re-establish use of iTunes until the Apple software engineers fix the most recent disasterous upgrade (v. 11.1.4). Please see and follow the procedure in the following article:http://smallbusiness.chron.com/reverting-previous-version-itunes-32590.html The previous version works beautifully.

I'm trying to install the latest OS update and it is "stuck" - logo and half the bar is displayed

I am trying to install the latest OS update and it is "stuck" - display shows logo and bar half done...

Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
   1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
       other end of the cable connected to your computer's USB port.
   2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
       until the red slider appears, then slide the slider. Wait for the device to turn off.
              * If you cannot turn off the device using the slider, press and hold the
                Sleep/Wake and Home buttons at the same time. When the device turns off,
                release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
       device. The device should turn on. Note: If you see the battery charge warning,
       let the device charge for at least ten minutes to ensure that the battery has some
       charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
       When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

I tried to download the latest itunes update, but received an error and now can't open itunes at all. Help?

i tried to download the latest itunes update, but received an error and now can't open itunes at all. Help?

Hello bajura007,
Thank you for the details of the issue you are experiencing with installing the latest iTunes update. I recommend following the steps below:
Resolution
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
When you get to the step to uninstall iTunes, it is important to uninstall iTunes and the related components in the order listed in the link for that step.
You can find the full article here:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thank you for using Apple Support Communities.
Best,
Sheila M.

Why I can't install the snow leopard?

Hello! I have a 2007 model Macbook with 2.4 Ghz Intel Core 2 Duo and 2 GB 667 MHz DDR2 SDRAM. It is on 10.5.8 and I want to install the snow leopard 10.6. I have the original DVD and I start to install it. But a few min. later it says:FAILED! What can I do about this problem? The problem is about my Mac?Please write a comment and HELP!!!

Have you purchased a retail copy of the Snow Leopard DVD?

Trying to install the new itunes update and it keeps saying error could not install itunes. Currently I am running windows 7. Any advise to fix this problem.

Trying to install the new itunes update and it keeps saying error could not install itunes. Currently I am running windows 7. Any advise to fix this problem. This is doing this when installing itunes/quicktime, safari 5, mobileme control panel, and the software update itself. The itunes version is 10.3.1

That suggests that the installer is getting damaged during the download.
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

Trying to install the snow leopard update, but get a grey apple logo screen

Similar Messages

Maybe you are looking for