Trying to launch Lightroom after purchasing Creative Cloud

My son and I did trials of Lightroom and After Effects. I purchased Creative Cloud. I Downloaded the Adobe Applications Manager after I logged into MY account. The Adobe App Manager shows my sons name and Lightroom is not in the line up. I try to launch Lightroom from my applications (it is there from the trial) and it asks for a Serial Number, which I don't have. Please help me launch lightroom and help me understand why my sons name appears and why Lightroom isn't in line-up!
THANKS SO MUCH!

Please remove the copy of Photoshop Lightroom you currently have installed. If you are using Windows then you will want to utilize the uninstaller in Programs & Features.
Once Lightroom has been removed you should then be able to download and install Lightroom from the Adobe Application Manager. You will need to be signed into AAM with the Adobe ID tied to your subscription for Lightroom to be visible as an option.

Similar Messages

Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition

Hi.
I had PhotoShop CS6 trial, which expired.
I have purchased Creative Cloud student edition, I receive a message that my PhotoShop trial has expired.
I am prompted to purchase the product to extend it, or type in the product's serial number
(I never received a serial number.)
I paid for Creative Cloud and have an order number, I should not be having this issue.
I have uninstalled and reinstalled PhotoShop CS6 multiple times, I also use DreamWeaver and am fearful that I will encounter the same issue. How can I use the Photoshop CS6 after I have paid for it?
Curonda in Milwaukee, WI.

Hi.
The trial expired 2 weeks ago - Monday.
I purchased the Cloud Yesterday, also 2 weeks ago Monday 10/15/2012.
I purchased it twice thinking 1 purchase did not complete.
I still will need to request a refund for 1, I've been too busy between, work, school, and kid. I'm at work now.
Miss Curonda
...Remember, happiness is not a mood its a decision.
Date: Thu, 25 Oct 2012 05:59:51 -0600
From: [email protected]
To: [email protected]
Subject: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition
Re: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition created by Nikhil Bisne in Trial Download & Install FAQ - View the full discussion
Curonda,
Can you let us know the date when your trial expired and when you bought the Creative Cloud Subscription?
Thanks
Nikhil
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4799512#4799512
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4799512#4799512
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4799512#4799512. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Trial Download & Install FAQ by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Cannot use photoshop cs6 after trial expired, even after purchasing creative cloud

cannot use photoshop cs6 after trial expired, even after purchasing creative cloud

Hi Rshmaine,
please follow the steps provided on the link mentioned below and let us know if that resolved the issue or not .
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Kartikay Sharma

After purchasing Creative Cloud 1 year package-- how can I get on using each software?

Where Can I start the Indesing, for example?
Nowhere I can find the start point.
Please let me know.

Hi,
I believe you are stuck at the installation of the applications.
Please refer to the help document below to know the steps:
Creative Cloud Help | Install, update, or uninstall apps
Hope that helps!
Regards,
Sheena

Always asking me to "Accept the terms and Conditions" after purchasing Creative Cloud Complete

Almost every time I launch Photoshop CC the "Terms and Conditions" asking me to accept. Of course I accept and continue to work. After awhile when the application is closed and launch it again it will ask me again. Anyone else having this issue? My subscription is fully paid for YEARLY so it is not a trial version.

SOmething on your system is blocking acces to specific configuration info an the confirmation doesn't stick. Since you haven't provided any system information we Can't be mor specific, but check your firewall, virus scanner and similar...
Mylenium

After todays creative cloud 2014 updates, Lightroom will not launch

after todays creative cloud 2014 updates, my Lightroom will not launch.

Lightroom was working perfectly well just prior to running the CC updates. Mac OS 10.93
From the console:
6/18/14 3:51:13.407 PM com.apple.IconServicesAgent[228]: Icon filename entry missing from bundle info dictionary for bundle at URL: file:///System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/XPCService s/com.apple.internetaccounts.xpc/
6/18/14 3:51:23.947 PM System Events[605]: .sdef warning for part of complex type 'any | number | boolean | date | list | record | text | data' used in suite 'Property List Suite': 'data' is not a valid type name.
6/18/14 3:52:34.546 PM Adobe Photoshop Lightroom 5[625]: Cannot add package named WFOzClientTests Looked in /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/Frameworks/WFOzClientTes ts.framework, /Applications/Adobe Photoshop Lightroom 5.app/WFOzClientTests.framework, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WFOzClientTests.framework, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/Frameworks/WFOzClientTes ts.agtoolkit, /Applications/Adobe Photoshop Lightroom 5.app/WFOzClientTests.agtoolkit, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WFOzClientTests.agtoolkit !! Did you remember to add a copy frameworks step to your project?
Hope this helps to figure out the problem.

When reverting to purchased Adobe Acrobat XI Pro point product, after uninstalling Creative Cloud Desktop (and CC-based Acrobat XI Pro), how do I eliminate request to renew my subscription?

Creative Cloud just wasn't working for me, so after several years of frustration with being abroad and not online when the program decided to require online verification, I'm ditching Creative Cloud and reverting to the purchased Adobe Acrobat XI Pro point product. However, after uninstalling Creative Cloud Desktop (and CC-based Acrobat XI Pro), it still wants to go online and check my CC subscription, disallowing use of the newly installed point product version from a several year-old ESD file (and the more recent AcrobatUpd11010.dmg file).
Anyone have an idea of how to eliminate request to renew my subscription?
If, as a journalist, I've have these issues over the past two years, including this final insult when I'm trying to get away from CC, it can't be a one-off problem. So I'd like to hear details about others who've had a similar issue with reverting from CC back to a point product or to CS.
Thanks,
Tim

Hi Tim ,
Please refer to the following link to cancel your subscription of Creative Cloud .
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
You can get in touch with Adobe Chat Support if that does not help and to get your queries resolved.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Regards
Sukrit Dhingra

I have just upgraded from Lightroom 5 standalone to Lightroom 6 standalone. I ppear to have been automatically enrolled for a 30 day free trial of Lightroom mobile and Creative Cloud. Reading the FAQ, it appears that after the expiry of the free trial I w

I have just upgraded from Lightroom 5 standalone to Lightroom 6 standalone. I appear to have been automatically enrolled for a 30 day free trial of Lightroom Mobile and Creative Cloud. Reading the FAQ, it appears that after the expiry of the free trial, if I do not sign up and pay, I will only be able to view my pictures on the desktop but not edit them - surely this cannot be true. How do I un-enroll for the 30 day free trial of Lightroom Mobile and CC?

When I was signed into Adobe (which was a requirement for installing the upgrade), Lightroom 6 told my at the top right corner that I had 30 days left of my free trial of Lightroom Mobile and Creative Cloud. In parallel with this forum posting, I am chatting with Adobe support. he is away to find out how to prevent any synching with Creative Cloud during the 30 day free trial. I do not think that Creative Cloud is an application that gets installed on your PC. I think Lightroom 6 has it built in, and can use it if if you are signed up to the Creative Cloud and Lightroom Mobile (which I am for 30 days)

After trial version expired and purchasing creative cloud membership programs still will not open

I keep getting "trial version expired" even though I have purchased the cloud membership around 3 weeks ago. I did the chat with someone who had me remove my cache, which did work for me to run Photoshop, but not for Dreamweaver. I installed a patch for the download manager that did not work as well. I have installed and uninstalled multiple times with no luck, and now have a project due Thursday!! Please help!!

I don't think these issues pertain to mine. There is something getting mixed up between my trail version (expired) and my new Creative Cloud subscription. Its like it can't see it for some reason. I was able to get Photoshop to work but Dreamweaver is being stubborn!! Please help my project is now due tomorrow... !! Thanks!
From: [email protected]
To: [email protected]
Subject: After trial version expired and purchasing creative cloud membership programs still will not open
    Re: After trial version expired and purchasing creative cloud membership programs still will not open
    created by Mylenium in Downloading, Installing, Setting Up - View the full discussion
Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual Mylenium
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5162797#5162797
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5162797#5162797
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5162797#5162797. In the Actions box on the right, click the Stop Email Notifications link.
     Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

If I purchase Creative Cloud, does it include Photoshop & Lightroom?

If I purchase Creative Cloud, does it include Photoshop & Lightroom? I am new to this

Hi heliski,
Creative cloud complete does include Photoshop and Lightroom.
Please refer to the link: Cloud-based creative software and services | Adobe Creative Cloud
Regards,
Sheena

If, after using Creative Cloud, I decide to purchase the software, will my work be transferred over?

If, after using Creative Cloud, I decide to purchase the software, will my work be transferred over?

Hi Stephanie,
You can definitely transfer your work as right now with a trial account you only have 2GB cloud storage space which would increase to 20GB with a license for the same.
Regards,
Sheena

I purchased creative cloud, but my lightroom still says: mobile trial expired

I just purchased creative cloud, but my lightroom still says: mobile trial expired.
I started this trial before I bought my CC license.

Hi There,
Kindly try out the steps mentioned in the below mentioned link.
I have a cc account photoshop & lightroom but cannot access mobile app for my ipad,I keep getting a free 30 day trial ?
Thanks,
Atul Saini

Sharing Lightroom photos in Creative Cloud

I am trying to find tutorials on how I can share Lightroom photos in Creative Cloud. We make client presentations on a tablet so I would like to be able to log in to my cloud account to show clients photos of ideas that correlate with their design/sales presentation. Can I create a collection in Lightroom and have that synched to Creative Cloud? Any other suggetsions on how to make this work?

Victoria, you're absolutely right about the post.
However, Adobe should make some sort of overture to people who have bought into the Creative Cloud and want to have LR4 as well. After all, they announced that it is coming SOON. That leaves people like me out on a limb not knowing where to turn. Should I spend the money (waste is the proper word!) to upgrade from version 3 or should I just let the trial version expire and wait until they finally added to CC. Adobe should give their customers a little guidance!

Hi, I am trying to launch illustrator after downloading it onto a Mac. I go to apps in finder and click on Adobe Illustrator but there are no files - such as configuration etc. What should I do?

Hi, I am trying to launch illustrator after downloading it onto a Mac. I go to apps in finder and click on Adobe Illustrator but there are no files - such as configuration etc. What should I do?

Thanks for responding, I downloaded the Creative Cloud Installer which is sitting under Devices in my Finder and then installed the Ai app which is appearing under Applications in the finder. I notice that in the launch tutorial there is the Adobe Creative Cloud sitting in the Apps folder above Ai - I don't have this. Hmm what to do?

Can I use a friend's credit card for purchasing Creative Cloud?

I tried, but the screen kind of hung when I pressed the continue button after pressing the Continue button. See the image below:
I tried the customer care, but let's say that they just suck.
I was wondering if anyone has purchased Credit cloud using someone else's credit card?
Thanks.

That's what I thought. But, it occured to me that, like for Apple Developer program you need to have a credit card in your own name, maybe Adobe has similar restrictions.
The credit card is functional, the friend is using it for purchasing stuff on iTunes.
In that case, is it normal for the transaction page to hang after filling in all the credit card info? I did wait for around 15 mins before closing the window. I've even confirmed that no money has been deducted from the friend's account. So, that means the transaction was unsuccessful. I just need a confirmation from someone who has purchased Creative Cloud using someone else's credit card, before trying again.

Trying to launch Lightroom after purchasing Creative Cloud

Similar Messages

Maybe you are looking for