Trying to link large file to email. keep getting asked for master pw to security device. I have changed master pw on firefox and TB but still same response.

Question

I have tried over and over to send this large file. I've never synced before so i got that all set up. Then asking for master passwork to security device. Don't think I had ever set up an account so did that and created password. When trying to send the email I ask to link it goes to 'box' and I authorize thunderbird to use use it. then it ask for master password and I type that in and it doesn't work. I have reset master pw for firefox and thunderbird and still can't get it to work. I really don't know what I am doing here so any help is greatly appreciated. Thanks!

Answer 1

In my previous response, I gave a link to this website page:
http://kb.mozillazine.org/Master_password
It contained some information about what to do if TB keeps asking for a 'Master Password' which was never set. This was an old bug that was resolved years ago, so it is surprising you are getting it assuming the Thunderbird Master Password was never set.
However, your comments are confusing because they are conflicting; in your question you say:
'' I have changed master pw on firefox and TB ''
This implies you set a master password in Thunderbird and changed it, but in last comment you say you never defined it:
'' I have used the Firefox direction to eliminate the master password, which I never defined in the first place,''
I'm not sure what you mean by 'I have used the Firefox direction' - perhaps you mean the link I gave. As of course we are not talking about firefox :)
So, at this point, it is hard to know what you did because you are posting conflicting information.
Using info at the link, I presume you tried this:
quote
''Thunderbird: Choose Tools -> Error Console, paste the expression: openDialog("chrome://pippki/content/resetpassword.xul") and press the Evaluate button. That will open a dialog asking you if you want to reset your password. ''
quote
''If that doesn't work exit Thunderbird and delete the '''key3.db''' file in your profile.''
Did you do this? You do not say if you did this.
At no point does it say uninstall Mozilla Thunderbird program, so I do not know why you would do it. Uninstalling the Program has nothing to do with your Profile for very obvious reasons.
'''More clearer instructions on how to delete the '''key3.db''' file.'''
Make hidden files and folders visible:
* http://kb.mozillazine.org/Show_hidden_files_and_folders
The AppData folder is folder is a hidden folder; to show hidden folders, open a Windows Explorer window and choose "Organize → Folder and Search Options → Folder Options → View (tab) → Show hidden files and folders".
Assuming your Profile was stored in the default place, it can be located here:
* C:\Users\Windows user name\AppData\Roaming\Thunderbird\Profiles\Profile name\
Thunderbird must be closed before doing anything in the Profile folders.
If you have since reinstalled Thunderbird, you can also use it to get quick access to your Profile folders.
In Thunderbird
* Help > Troubleshooting Information
* click on 'show folder' button
* '''Close/Exit Thunderbird - this is important'''
* Look for and delete this file : '''key3.db''' file.
* Restart Thunderbird.