Trying to liscense my Student version of Lightroom, but serial number I was given is "invalid"

The title pretty much sums up my problem; every time I enter it the number in, it says the serial number is invalid and tells me to contact customer support. I tried getting help in chat; the representative looked up the number, and apparently the number I was given is fine and they left immediately
I directly copied and pasted the number from the validation email after a few failed tries. Still no dice.
I own the physical version of Lightroom, but my laptop doesn't have a DVD drive.
Help?

There are two different “newest versions” of LR 5.6 that are licensed differently. One, from the Updates page, is a standalone version that is licensed via a serial number. The other is licensed by a cloud login. It may be that you have the cloud-licensed version and need the serial-number-licensed version.
I’d suggest that even though you have what you believe is the newest version, you uninstall what you have, and install the one from the Updates page.

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Trying to liscense my Student version of Lightroom, but serial number I was given is "invalid"

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