Trying to load RoboHelp X5

Hi,
My co-worker is trying to install a copy of RoboHelp X5.01
after another co-worker uninstalled it from a different machine.
She entered the key code that came with the software, which she
said was accepted. Then this RoboHelp Office error message
appeared: "Error 1606. Could not access network location
UserProfile\Application Data\Microsoft\Templates." The description
of Error 1606 in the Knowledgebase says it "occurs when installing
Acrobat (6.0 or later on Windows)." Link to tech note:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402867&sliceId=2
The Description for the error is "The remote location
referenced refers to a network path for a Microsoft Office
installation."
Does anyone know why she is receiving this error message? I
am wondering, is our copy too old to be supported by Adobe for
installation? Is that why it's giving us an error message for
Acrobat v6 or later?

Hi Peter,
Thanks so much for the tip. When I googled Error 1606 it sure
did sound like the same animal. My coworker said she wasn't aware
her PC had been upgraded to XP, but I think there may be a good
chance that it was, since a lot of machines at my company have
been. At any rate, the solution involves going into the registry
& changing things, which always makes me a little nervous, so
we agreed that it would be better instead to wait until we can
upgrade to the current RH version, which hopefully will be soon.
(Our company has not allowed us to purchase any Adobe products for
almost two years, which is why we are still limping along with the
old version. But I think we will be able to soon.) Thanks again ..
Alden

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