Trying to login to icloud and its showing a different email adrees and im not able to change it
Trying to log on to icloud (on my Phone) to update, but is stating a differnet email address and I'm not able to change it.
Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and/or tested on: 2014/12/18
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Hi danish912,
If you are having issues changing the billing or country information on your iTunes Store account, you may find the following articles helpful:
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http://support.apple.com/kb/ht6119
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My iPhone has just been replaced and I am trying to restore from iCloud but its saying no backups are compatible with the version of IOS 6.0.1. My back iOS are IOS 6.1. Can you update the phone first then restore?
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Yes, update first, Settings > General > Software Update.
Then navigate to Settings > General > Reset > Erase all contents and settings on the device you want to restore.
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I recently updated my primary email address associated with my Apple ID account.
Now when I go to App store on my iPad it still tries to login to the App store using the old email address I had associated with the account, and naturally my password doesn't work. I can't figure out how to tell my iPad to login using the updated email address.
So in effect I'm locked out of the app store and I currently have 26 updates waiting.
I've tried disconnecting and reconnecting my IPad to iCloud with no luck.. However I cloud happens to show the correct/updated email address.
Does anyone know how to resolve this?
ThanksDid you change the email for the Apple ID or did you create a new Apple ID? A new Apple ID cannot be used with content that was bought using a different Apple ID.
Changing the email address you use for your Apple ID -
http://support.apple.com/kb/HT5621 -
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I m unable to create an apple id for iCloud as its showing that the limit for creating a free id is no longer available on your device
Yes. On the other iPhone go to Settings>iCloud, scroll to the bottom and tap Delete Account. This will delete the account from the phone but not from iCloud. Any data being synced with iCloud on this phone will be deleted from it when you delete the account, but will sync back with you sign back in later.
After deleting the account, set up a new one with a different Apple ID. Then delete this account from the phone and sign back into the original account to sync the iCloud data back to this phone. You can then go to the other phone (the one that doesn't have any remaining accounts on it) and sign into the new account you just created on your other phone using the ID you used to create it. -
I not so recently changed my email adress I associated with my Apple ID and my iCloud ID. My old email still shows up for iCloud, and won't let me change it to my new email. When I try to delete it and replace it with the proper email, it wants my password, which it won't accept because it's an invalid username.
I had this same issue and got it resolved very simply when I contacted Apple SUpport
Go to https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ and sign into your infomation
> Go to Manage apple id and primary email address
> Change it to the old apple id that your device is asking for
> Save changes
> Go to Settings > iCloud and sign out of the infomation
> Go back to https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
> Change it back to the correct apple id
> Go to the email address adn reverify the apple id
> Sign back into iCloud on your device
> Smile
Article to back up my statement http://support.apple.com/kb/TS5223 -
After I updated to iOS 7, my iCloud account is showing the incorrect email address for my Apple ID but will not allow me to change it- it's gray and I can't click on it. How do I fix this?
If you change your email, you do not need to "change" your AppleID. Just edit your email(s) on your Apple ID by logging in to your AppleID account. You should always use the same AppleID for Apple Services (iCloud, iTunes etc) and multiple ID will cause problems and confusion in the future.
You can manage your Apple ID here:
https://appleid.apple.com -
My email recently changed and so I updated my Apple ID to reflect my new email, but my Icloud account still shows the old email as the username on both my Iphone and Ipad and for the life of me I can't figure out how to change or delete it. My password doesn't work with the old email address. When I look for my old email address in the Apple ID support area it says that the ID doesn't exist. Help!!!
You have to go to Settings>iCloud and tap Delete Account, then sign back in with your updated credentials. This deletes the account and your synced data from your device, but not from iCloud. Provided you are signing back into the same account and not changing to a different account, your data will be synced back to your device when you sign back in.
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I downloaded the icloud software on my computer in order to sync calenders and contacts using Windows 2007, but I keep getting an error message when trying to sync my icloud and Outlook calendars. I downloaded it for the first time a month ago and had it working but it stopped syncing, so I deinstalled the iCloud software and reinstalled, but keep getting the error message "Your setup couldn't be started because of an unexpected error. What do I do now? Can anyone help with this?
Hello easbda,
Thank you for providing the details of the calendar issue you are experiencing with your iPhone. I recommend following the steps in the section titled "Troubleshooting on Microsoft Windows (Microsoft Outlook)" in the following article to assist with syncing your calendar events between your devices:
iCloud: Troubleshooting iCloud Calendar
http://support.apple.com/kb/ts3999
Thank you for using Apple Support Communities.
Best,
Sheila M.
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