Trying to login to Ihealth app but times out each time

HI, I purchased a Ihealth wireless activity tracker, downloaded the app and tried to connect via Bluetooth, the device won't connect and all I get is network timed out. I increased the time out in the router but it still times out very quick. The ihealthlabs are no use what so ever, they just ignore people. i took the device back to the shop and they gave me another to try, but this one is even worse as it will not connect via Bluetooth.
i Would be interested if anyone else has one of these and has solved the problem, or is it the app that's at fault.
Many Thanks
Barmy M in the uk
PS. I am using IPhone 5S as it only supports Bluetooth 4
<Edited By Host>

Hi, Many thanks for the help. After going back to Maplins a guy named Jay said let him have a look, and after 5 mins he had it working. First he turned off Bluetooth on the phone, he deleted both apps health and the updated app, and downloaded just the one standard app. He then put my email address and password in, it connected first time, and asked to switch Bluetooth on, it was then all working, but came up with did I want to download the updated version, which was fine. Just make sure the app you use is the blue one and not the orange one, as it updates through the standard one.
hope this helps anyone else having the same problem, as I said the chap who helped me was Jay at the Hemel Hempstead branch of Maplins.
Many Thanks
Bazzamer

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Trying to login to Ihealth app but times out each time

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