TRYING TO MAKE A NEW ACCOUNT

Question

So..
Over the last couple of days I've realised my account might be hacked as I lost my iphone and believe it could've been left signed in and I also saw an iPhone emotion going to be sent and then it disappeared again.
I also found out I had numerous accounts registered with my email address (the same email address each time) and I've been going through each Skype name/account that I apparently had registered and have changed the email address to each as well as all the information, however with my main account (which I think someone else is signed into) when I sign in online my name appears the same as what it did before I changed it to afj--- and then it changes to aif---
I've also tried making a new account but each time it says I've already got a skype account registered even though I've been through all the accounts that it comes up with when I click forgot skype name (to see what accounts are registered with my email address and what the skype names are) and I've changed all the accounts that were registered with my email address to different information, deleted the contacts in each and changed the email addresses yet when I go to make a new account its STILL saying I've got an account registered with the email address! Its annoying too because I have to wait 24 hrs in order to search for any other accounts under my email address!!!!
Account names redacted to protect privacy.

Answer 1

Hi, Ursulallam_, and welcome to the Community,
There is only one place you can go to get these account issues resolved: Skype Customer Service.  We here in the Community do not have the tools or the authority to address account-related matters, and as our Community Guidelines explain, the Community is not a branch of Skype Customer Service.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
If you experience any problems reaching Skype Customer Service, please try again using a different web browser than you typically use.  One of the Community's gurus explained to me that website scripting errors can cause these issues.  If you would kindly post back with what web browsers you used, including which links you clicked on and where exactly during the process your progress was halted, this would be most appreciated.  Screen shots would also be perfect -- as long as no personal information is shown.  Please also note which computer or device and its operating system that you used.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!