Trying to make a purchase from the iTunes Store - but can't????

The USPS just advised me our zip code is changing as of 7/1 (in fact, the new zip code already works).
I tried to make a purchase last night but the iTunes Store profile with my old zip code threw up a flag. I changed the new zip code back to the old one but that doesn't work anymore either. In the pull-down menu of possible zip codes for my town, the new zip code isn't listed. I'm stuck between a rock and a hard place.
I tried finding a phone number to speak to someone but that doesn't work either. Anyone have any ideas?

Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to call/email apple support, they will guide you through the process of resetting your security questions.
https://ssl.apple.com/emea/support/itunes/contact.html
http://support.apple.com/kb/HE57

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TS1424 I downloaded a song that I purchased from the ITunes store, but the song does not play properly. How can I re-download the same song without having to purchase it a second time?

I downloaded a song that I purchased from the ITunes store, but the song does not play properly. How can I re-download the same song without having to purchase it a second time?

I could not find an option to "report a problem".
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

Trying to update apps but keep getting message that my Apple ID can't be used to purchase from the iTunes store but it works on my iPhone & computer?

OS is 5.1.1 but it says no updates available. I've had the iPod for a few years but if I remember right it's 3rd Gen. Model #MC011C. I have no problems purchasing or updating apps on my iPhone, and I went to iTunes in my computer and purchased a song just to see if I could, and didn't have any problem. And I have tons of memory left on the iPod.

Thank you for your answer
I went to the App Store app and selected "Updates" along the bottom menu. It said 11 updates were available. I then chose "Update All." Before any updates could begin, the message popped up that "This Apple ID cannot be used to make purchases from the iTunes Store." That popped up twice, then the same message with, "Please enter another Apple ID" added. I tried 3 separate times (getting all 3 pop-up messages each time). I then tried updating apps via the App store app on my iPhone 4 and it worked fine. Then I signed into the iTunes store on my computer and bought a song (thankfully one I like ) and that worked fine. I tried on my iPod one more time before finally coming here to post a question.
A few minutes after posting my question (and the reason I came back here, not knowing I'd received an answer) I thought I'd try one more time. This time, it worked with no problem and all the apps updated. So I don't know if somehow my purchasing something in iTunes on my computer helped, or creating this community ID did, or if it was just some temporary glitch. Whatever it was, it's working now. Hopefully it doesn't happen again.
Thanks again!
Message was edited by: Boomersmum

Trying to make a purchase from the UK store

I keep trying to buy some songs from the UK store but it wont let me, says im not authorized, how do I?

You can make purchases only from the country iTunes Store in which you set up your account.

After the last update of itunes I seem to have lost all my music (Cds that I had downloaded into itunes) except the once I had purchased from the itunes store. Can anyone help? Do you know what might have happened?

After the last update of itunes I seem to have lost all the music that I had downloaded from my Cds. It was a lot of music! All I still have is the music that I had purchased in the itunes store. And before you asked. No, I did not have a backup. Never got around to do it.
Does anyone of you have an idea if and how I can maybe get my music back?
Your help is very much appreciated. Would it help if I recover my computer from an earlier date?? I am not even sure if I make sense here.

Hi - I seem to have a similar problem. I was prompted to update to iPhoto 11 yesterday (don't know why yesterday, I'm in iPhoto all the time). So I followed the instructions, library updated, all existing events and albums are there. I uploaded some more pictures and created a few new albums and did some new year spring cleaning, moving stuff around etc. And I started making a calendar.
I've opened it up today, my calendar is still there as are all the new events, but the pictures are empty outlines. If I open up a picture I just get the "!" but I can still see the thumbnails showing in the slider in the bottom - I don't know if that means the source files must still be there somewhere, or if it just means it captured thumbnails yesterday.
I've gone into it via "show package contents" and there just don't seem to be any masters for an upload yesterday. I also just had a look in the last import folder, because of a comment from someone above. As I scrolled down through the folder the images were there and literally disappeared in front of me - by which I mean, the thumbnails were there as I scrolled down and then would turn into empty outlines...!
All my old folders are still there, thankfully (although they're of course the ones that are also all safely back up).
Although I have a timecapsule, my photo library is too big to keep on my hard drive, so I keep it on an external drive - so it only gets backed up when I do it manually (thanks Apple for that, I will never understand why it was designed to work - or not work - that way). So if the pictures have been lost then they are gone for good which is super-frustrating (I just got back from South Korea and was in the middle of sorting out all my shots from that trip). It seems that this can only have happened because of the update - I should have known better than to have pressed yes.
If you have any ideas, I'd be most grateful!
Regards
R

I'm trying to buy an album from the iTunes store but is not deducting the price from my redeemed card balance, why?

I redeemed a card in my account but when trying to shop is not giving me the option to use it. Any suggestions?

Hello Carla158,
You dont really have to tell the iTunes Store to use the credit balance. Here is how purchases are charged in iTunes.
Order of iTunes billing methods
When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.
From: iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
All the best,
Sterling

HT4009 I can't seem to find a place to request a refund for app purchased from the iTunes store. Can anyone help?

I downloaded an app and tried to make an in-app purchase. When I did so, the app said it could not finish the transaction, but it didn't say why. However, I got a statement from iTunes and see that I have been charged for the in-app purchase for the service, even though the app itself still says I have not subscribed. Does anyone know how I get a refund?
Any help you can provide would be greatly appreciated.
Thanks.
Michelle

Thanks! I'll try it. I didn't know you could just contact support.
Michelle

I have tried to download an ap from the app store but can't as phone thinks I am in the US

I have downloaded the latest OS and want to download an ap. I found that I was unable to download the ap as my phone thinks I am in the US and won't let me access the UK ap store. How can I get my phone to reconise that I am in the UK so I can download app from the UK app store?

Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region...change here.

Trying to make a purchase form the apple store and I keep being asked to answer my security questions. I don't remember what the answers are. Is there a way to reset your security questions or get the answers to the current ones?

I have been trying to make a purchase from the apple store and I keep being asked to answer my security questions. I don't remember what my answers are. Is there a way to reset your questions or find out the answers to your old ones?

Yes, go to the AppleID FAQ for how to reset the questions.

TS3297 why I can't make a purchase on other itunes store I always get a message that "this account name can only make a purchase from the Qatari store" when I tried to change the store since the product is not available or only available in USA or Philipp

why I can't make a purchase on other itunes store I always get a message that "this account name can only make a purchase from the Qatari store" when I tried to change the store since the product is not available or only available in USA or Philippines

just call them...i bought my PB when it came out...but I had an issue recently and called them up and they helped me out....
Sorry can't help you with any of the other problems...mine are working fine...

HT1386 Hello, When trying to sync, I get the following message. This computer is no longer authorized for apps that are installed on the iPhone "Terri George's iPhone". Would you like to authorize this computer for items purchased from the iTunes Store?

while trying to sync with my iphone I recieve the message: This computer is no longer authorized for apps that are installed on the iPhone “Terri George’s iPhone”. Would you like to authorize this computer for items purchased from the iTunes Store? When I put in my password and hit authorize, I get a message telling me there was an unknown error (-50). Would love to sync today. Any help would be appreciated.

The -50 error is documented in this article:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
Here is a synopsis:
Error 13, 14, 35 and 50 (or -50)
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.

I just set up my new iMac, and receive error messages when trying to purchase from the iTunes store (error 8003) or update from the App store (error 403 forbidden). THOUGHTS?

I just set up my new iMac, and receive error messages when trying to purchase from the iTunes store (error 8003) or update from the App store (error 403 forbidden). THOUGHTS?

I am not sure what you mean by "Flash Player for steam"; the only Flash Player installers I know is the ActiveX (for Internet Explorer) and the plugin (for other browsers); you can find both at http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player- windows.html#main-pars_header
[topic moved to Flash Player forum]

HT3209 I have already verified my account on iTunes, but when I try to make a purchase from the App Store it says to contact iTunes Support to verify transaction. What do I do?

I have already verified my account on iTunes, but when I try to make a purchase from the App Store it says to contact iTunes Support to verify transaction. What do I do?

You do exactly that. Contact iTunes Support. it could be as easy as the wrong address on the billing account. But call them/

I recently subscribed to iTunes Match. iTunes is trying to match and upload songs not purchased from the iTunes store; however, it keeps shutting down before it finishes. Has this happened to anyone else?

I recently subscribed to iTunes Match. iTunes is trying to match and upload songs not purchased from the iTunes store; however, it keeps shutting down before it finishes.

Turn off iTunes Match while holding down the Option key (Shift for Windows) then quit iTunes. Open it after a few seconds, and turn iTM back on.

I was trying to make a purchase from Amazon & a return but FIREFOX would not let me open drop down boxes in the purchase & return areas. I was forced to use IE to accomplish the deed. Can you investigate the problem?

I was trying to make a purchase from Amazon & a return but FIREFOX would not let me open drop down boxes in the areas. I was forced to use IE to accomplish the deed. Can you investigate the problem? Thanx, David Deters

Thanks for the welcome Karsten! I’ve checked the installer disks – which appear to have all the main pieces of software, but not iDVD. If you or anyone knows where it might be hidden that would be great. Thanks for all the other info too!
Thanks Lennart – I don’t think my computer could support iLife ’05 as it is running Mac OSX 10.3.2 and I’ve just been looking at its system requirements which state it requires 10.3.4 minimum – if you know differently, please let me know. As an alternative I have considered getting iLife ’04, but your comment about iLife ’05 being the first version to support external drives worried me (“iDVD 5 is the first iDVD version that officially supports external burners“ does this mean there is an unofficial option for iLife ‘04? Perhaps a patch similar to the one mentioned by Karsten), does that mean iLife ’04 would not support an external Lacie DVD writer?
What is the earliest version of Toast I’d be able to use (as a money saving option!)?
Thank you both, and apoligies for my amateurish questions…
Kevin.

Trying to make a purchase from the iTunes Store - but can't????

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