Trying to make a purchase on itunes and keep getting prompted to verify account information, when I do that, it says to fix errors, then to contact apple support, any ideas or know how to fix this?

Trying to make a purchase on itunes and keep getting prompted to verify account information.  I've done this and when i click done, it says to fix errors; i repeat the process then it says to contact apple support.  Any ideas or other experiences with this?  I've had this happen before and it got resolved after i called them and it took a few days, not very convenient.  The same thing happened when I was just trying to update my account info with a new billing / account address.
Thanks

You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards.

Similar Messages

  • When trying to make a purchase from itunes store, keep getting error code 42408.  anybody else?  know what that is?

    When trying to make a purchase from itunes store, I keep getting an error code, 42408.  I'm connected to the internet so I'm not sure why.  Anyone else?  What does this code mean?

    This alert is often the result of an issue with verifying your billing.
    Quit iTunes.
    Open iTunes.
    Test the issue.
    If it persists, sign in to store.apple.com using your iTunes account
    Click on Change account information
    Modify or remove your credit card information.
    Click Continue.
    Test the issue.

  • HT5312 im trying to make a purchase on itunes and its asking for my security question and i dont remember them its been years since i made this account how can i reset them

    im trying to make a purchase on itunes and its asking for my security question and i dont remember them its been years since i made this account how can i reset them

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (98991)

  • Im trying to set up my msn accout on my iphone 4.  It worked fine until about a week about.  I keep getting "unable to verify account information".

    I'm trying to setup my msn email account.  About a week ago, I stopped receiving emails.  I deleted acct and tried to re-setup, but I keep getting "unable to verify acct. information".  Any suggestions???

    Is the exchange server run locally in the office or is it an outside provider?
    If outside, is it Exchange from Google services or someone else?
    Here's the way it works with Microsoft-hosted Exchange.
    Email address: [email protected]  
    Server: m.outlook.com
    Domain: Not needed (will be needed for a local server)
    Username: [email protected]
    Password: *********
    Description: My Company Email
    Use SSL: On

  • HT1414 i am trying to make a purchase on itunes and a message asking me to contact i-tunes support keeps popping up

    I am trying to make a purchase to my itunes account and a message keeps poping up asking me to contact i-tunes support

    Then you should likely contact iTunes support: http://www.apple.com/support/itunes/contact/

  • TS1424 When trying to download prior purchases on ITunes, I keep getting error 3131. What does this mean? I can't find what this error means.

    When trying to download purchase music from ITunes, I keep getting that it can't because of error 3131. What does this mean?

    Must be a temporary glitch...seems to be up and running again.

  • TS1398 I seem to be experiencing some technical difficulty when trying to load up my Facebook home page and also other people's FB home pages. My iPad initially starts to load the page, but then abruptly closes Safari. Any ideas on why/how to fix?

    My Safari abruptly closes when trying to load my Facebook home page or the home page of others. It seems like there is too much info trying to load so it just shuts down. Any ideas on how to fix?

    Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
    * Don't make any changes on the Safe mode start window.
    See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
    See also http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Extension_issues
    Do a malware check with a few malware scan programs.<br />
    You need to use all programs because each detects different malware.<br />
    Make sure that you update each program to get the latest version of the database before doing a scan.<br />
    * http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
    * http://www.superantispyware.com/ - SuperAntispyware
    * http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
    * http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
    * http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
    See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and [[Searches are redirected to another site]]

  • HT1386 trying to sync my ipad with itunes and keep getting a message that itunes on my ipad needs to be v10.7 but ipad is brand new

    I am trying to sync my brand new ipad with my imac (itunes) and i keep getting a message to update itunes on my ipad.  how do i update software on my ipad? my ipad device is not displaying in itunes on my imac to be able to sync.  Can anyone advise?

    That message refers to iTunes on the computer and not anything on the iPad. If you're using a Mac, it needs to be running Mac OS X 10.6.8 or newer, which requires an Intel Mac with at least 1GB of RAM.
    (84478)

  • I am trying to down load a moive from Itunes and keep getting err (-50) saying check connection and there is nothing wrong with my connection. I have downloaded movies since just can't get this movie (Safe House) downloaded.

    I am trying to download a movie from Itunes and keep getting the ERR (-50) saying check connection and there is nothing wrong with connnection. I have downloaded movies since and just can't download this movie (Safe House) downloaded. Help Please

    Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • I'm trying to rip a CD to iTunes and am getting an error message that I don't have privleges to make changes to the songs.  Suggestions on how to fix?

    I'm trying to rip a CD to iTunes and am getting an error message that I don't have privileges to make changes to the song.  Suggestions on how to fix the problem?

    Hey mprangle,
    Thanks for the question. The following resources may help to resolve your issue:
    Trouble adding music to iTunes library or importing audio CD
    http://support.apple.com/kb/TS1387
    iTunes: Missing folder or incorrect permissions may prevent authorization
    http://support.apple.com/kb/TS1277
    Thanks,
    Matt M.

  • I am trying to load iTunes and keep getting a error 126 and reinstall program.  I have uninstalled and reinstalled twice and keep getting the same error message.  How can this be resolved.

    I am trying to load iTunes and keep getting a error 126 and reinstall program.  I have uninstalled and reinstalled twice and keep getting the same error message.  How can this be resolved?

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • Just updated my iphone with iOS 7.0.2 and when I call or people call me, only one party can hear the other. Would you know how to fix this problem? Thanks

    just updated my iphone with iOS 7.0.2 and when I call or people call me, only one party can hear the other. Would you know how to fix this problem? Thanks

    Hi Apple_Mom,
    Thanks for visiting Apple Support Communities.
    If you've noticed issues after updating to iOS 7.0.2, you may want to first update to iOS 7.0.3 which was recently released.
    iOS: How to update your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT4623
    If the behavior persists, the troubleshooting steps in this article can help:
    iPhone: Can't hear through the receiver or speakers
    http://support.apple.com/kb/TS1630
    Cheers,
    Jeremy

  • Trying to burn a playlist in itunes and i get this message at the end 'The attempt to burn a disc failed. An nknown error occurred (4450)'.  This is with a new Dell laptop running windows 8. The playlist was 17 songs from cd's and itunes.  Any ideas?

    Trying to burn a playlist in itunes and i get this message at the end 'The attempt to burn a disc failed. An nknown error occurred (4450)'.  This is with a new Dell laptop running windows 8. The playlist was 17 songs from cd's and itunes.  Any ideas?

    try this...
    This is how I managed to fix the problem...and I hope this helps others in the similar situation.
    I tried with another program..latest version of Nero, and this was also stopping at the 'initialising' stage. I was now lost! I thought the last resort is to give Evesham (My PC manufacturer) a buzz. They were very helpfull. Basically go into 'Control Panel', 'System', and click on the Hardware tab, then 'Device Manager'. Uninstall everything in the DVD/CDRom Drives. Then uninstall everything under the catagory IDE ATA/Atapi disk controllers. This is where my problem was, as I only had one IDE channel here. You should have 4 or 5! Reboot your machine, and everything will automatically re-load. I tried burning using Nero and it worked. Then the big test was iTunes. It worked 1st time!
    I asked why the IDE channels have dissappearred, and he said sometimes uninstalling Programmes occasionally removes them.
    I hope this will help others who are having problems to burn stuff on iTunes.

  • Why when I am trying to make a purchase from itunes credits do i need to re-enter my credit card info?

    why when I am trying to make a purchase from itunes credits do i need to re-enter my credit card info?

    If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • When trying to make a purchase for a movie I get a security information required field then I select continue and it brings me back to original screen to purchase movie. Please help.

    When trying to make a purchase for a movie I get a security information required field then I select continue and it brings me back to original screen to purchase movie. Please help.

    It's telling you to verify your billing information (credit card, address, security code), which needs to be done in iTunes via computer.

Maybe you are looking for