Trying to make a purchase online with Skype and is telling me to contact you guys
Trying to make a purchase online with Skype and is telling me to contact you guys
We are fellow users here on these forums - if you are getting a message to contact iTunes Support then you can do so via this link and ask them for help : http://www.apple.com/support/itunes/contact/ , then click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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Will you make firefox 5 compatible with Skype and Avast!
I updated my firefox to version 5 which disabled my Skype and Avast! programs. As I use skype daily I tried to go back to 4.0 but couldn't. Now I have to use another browser until this is fixed. Not good!
No, Mozilla isn't going to fix Firefox for those add-ons. It is up to each add-on developer to keep their stuff up-to-date as Mozilla releases new versions of Firefox.
You need the new beta version of Avast to get an updated version of their Web Rep extension for Firefox 5.0. <br />
http://forum.avast.com/index.php?topic=80315.0
See Skype for an updated version of their Firefox extension. -
When I sign on to my Monster account, some of the functions don't work. Monster tells me they are having trouble with my Firefox version (24). They can't seem to fix it and told me to contact you.
Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you. -
tried to buy app in game credits and was told to contact you people. This is a brand new phone today is that the problem?. Ive updated all my itunes account
Contact iTunes support at the link below.
https://ssl.apple.com/emea/support/itunes/contact.html -
I'm trying to purchase an app from I-tunes and keep getting a message that I need to contact support.
im having the same problem and cant find a way around it
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Im trying to get more credits for bingo and its telling me to contact you? Why?
Having issues getting credits for bongo, its tellling me to contact you?
We are all itunes users just like you. You need to contact itunes support.
http://www.apple.com/support/itunes/contact/ -
Tried to make a purchase thru Itunes with a credit card I have been using for years. Now it wants my security code which I entered three times and it said it was wrong (I know the correct) number. Then I changed to another credit card, and it is still denying by purchase. I was prompted to go to this website so here I am. Can you please help me out
Thank yyouwhenever you attempt to put a card on itunes it puts a temporary $1 authorization hold for 24 hours - 48 hours depending on your bank - since you attempted so many times that is why that $1 is showing up so often - are you using a debit card? because if you are then if even the authorization hold doesn't go through like it should it will show a "ghost" charge that will drop off soon - it isn't fraud though - make sure your billing address is correct - if that doesn't work contact itunes store at getsupport.apple.com - click itunes - itunes store and follow the prompts and you can chat or email them.
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Ive tried to make a purchase with my other apple id but i keep getting prompted to purchase this app again....i want to continue in the game im working on but i dont want to wait the 30 days until i can use my new prepaid credit card(mastercard)....both ids are linked to my facebook does that help?
Ive tried to make a purchase with my other apple id but i keep getting prompted to purchase this app again....i want to continue in the game im working on but i dont want to wait the 30 days until i can use my new prepaid credit card(mastercard)....both ids are linked to my facebook does that help?
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I'm trying to make a purchase and I get a message that the information does not match with the bank. What can I do?
Go to the APP store or Itunes. On the bottom of the mainpage, tap your apple id, view account. Then you can edit the payment information. Or you can do it(if you encounter a problem there) on Itunes on computer. Just go to the store, select your name and edit information. Make sure everything matches...exp date, name as appears on card etc..
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I tried to make a purchase from the app store ( the French app store using my French apple ID and credit card) , i had just changed the experition date for my credit card and it did not work, should I do anything else?
ThanksThen you should contact them:
http://www.apple.com/emea/support/itunes/contact.html -
Trying to make a purchase on itunes and keep getting prompted to verify account information. I've done this and when i click done, it says to fix errors; i repeat the process then it says to contact apple support. Any ideas or other experiences with this? I've had this happen before and it got resolved after i called them and it took a few days, not very convenient. The same thing happened when I was just trying to update my account info with a new billing / account address.
ThanksYou will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards. -
Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?! (for 1st time purchase) I know the questions are not what I chose because I wrote the questions & answers down when setting up the ipod. Any ideas??!!!
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
On my new iPhone, at the Apps store, I tried to make a purchase, the popup screen shows my Apple ID and asks for my password, but no keyboard appears so that I can enter the password. How do I get the keyboard to appear??
On your iPad, delete the existing account then sign back in with the new ID and password.
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I have redeemed my iTunes giftcard (which was accepted without verification; it only needed my password)
However when I tried to make a purchase, I am required to verify my identity, and thus I cannot use the giftcard which I HAVE REDEEMED. Is there any way I can un-redeem it? I am currently trying to enter all of the possibilities for my questions, and my iPad is new, so the serial number is not registered with my account. According to support, no purchases have been made in my account, so I can't verify my identity through credit card. Please help!~You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
If you just want to have the card un-redeemed, use the form.
(123638) -
Why do I keep getting Error Code 5002 when trying to make a purchase from the Itunes store? I am using Vista Home edition> havent had any problems before. This has been going on for a week.
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.
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