Trying to make in game purchases,settings are all on, keep's telling me purchase could not be completed

Trying to make in game purchase. Keep's telling me purchase could not be made go to apple support

Try here
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

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  • My volume buttons won't work. Music plays when I get a phone call. That is the only time my speaker makes noise. My settings are how they should be, the top button is not on silent, I've shut my phone off many times, I've totally restored my phone. Help

    My volume buttons won't work. Music plays when I get a phone call. That is the only time my speaker makes noise. My settings are how they should be, the top button is not on silent, I've shut my phone off many times, I've totally restored my phone. Help

    Genius reservation http://www.apple.com/retail/geniusbar/

  • Trying to make a dvd from a project and this error message appears .The project could not be prepared for publishing because an error occurred. (-2125)

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  • Make sure your network settings are correct and your network connection is active, or try again later; Have been trying to fix for ages.

    Hi Everyone, been struggling all day to restore my settings on my ipod, as my little brother has put a restriction password in place and made me not able to get into Safari, iTunes, Camera which I really need. I have tried everything, resetting my proxy settings, turning off the firewall, changing my network location, ran diagnostics. Everything seems fine on that, I post below my results. I also tried restoring from the device, but with the restrictions code in place I can not do so. And everytime I am dowloading the software update before the restore it comes up with 'Make sure your network settings are correct and your network connection is active, or try again later'. I have been using google for ages and am not sure what I have missed.
    I am using Windows 7 with an Acer Notebook.
    DIAGNOSTICS:
    Microsoft Windows 7 Enterprise Edition Service Pack 1 (Build 7601)
    Acer Aspire One 753
    iTunes 11.0.2.26
    QuickTime 7.7.3
    FairPlay 2.3.31
    Apple Application Support 2.3.3
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.1.0.13
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 00BCBEE0093E4EF0
    Current user is not an administrator.
    The current local date and time is 2013-04-05 19:32:36.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:     {E1CB97AA-CDFF-4C43-8F63-658D7E70A39F}
    Description:     Intel(R) Centrino(R) Advanced-N 6205
    IP Address:     172.16.42.14
    Subnet Mask:     255.255.255.0
    Default Gateway:     172.16.42.1
    DHCP Enabled:     Yes
    DHCP Server:     172.16.42.1
    Lease Obtained:     Fri Apr 05 19:01:59 2013
    Lease Expires:     Fri Apr 05 20:01:59 2013
    DNS Servers:     172.16.42.1
    Adapter Name:     {44D6CC7B-1F1E-4F26-BBB8-18F98A868E2B}
    Description:     Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
    IP Address:     0.0.0.0
    Subnet Mask:     0.0.0.0
    Default Gateway:     0.0.0.0
    DHCP Enabled:     Yes
    DHCP Server:
    Lease Obtained:     Thu Jan 01 11:00:00 1970
    Lease Expires:     Thu Jan 01 11:00:00 1970
    DNS Servers:
    Active Connection:     LAN Connection
    Connected:     Yes
    Online:          Yes
    Using Modem:     No
    Using LAN:     Yes
    Using Proxy:     No
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2013-02-14 17:34:33.
    **** Device Connectivity Tests ****
    iPodService 11.0.2.26 is currently running.
    iTunesHelper 11.0.2.26 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
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    Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Connected Device Information:
    Daniel Pugh's Ipod, iPod touch (4th generation) running firmware version 6.1.3
    Serial Number:     C3XDN3C5DCP7
    Most Recent Devices Not Currently Connected:
    iPhone 4S running firmware version 5.0.1
    Serial Number:     C38GKQWZDT9Y
    **** Device Sync Tests ****
    Sync tests completed successfully.
    Kindest Regards
    Daniel (Puggy858)

    Hi Diesel vdub,
    Did that and I tried again, download stops halfway through and comes up with same message I have already quoted. Wifi Signal is 5/5, network is working, just not letting me download via iTunes.

  • What do I do when it says "make sure your network settings are correct and your network connection is active" when I am trying to update or restore my ipod?

    What do I do when it says "make sure your network settings are correct and your network connection is active" when I am trying to update or restore my ipod?

    Are yo getting a network timeout error?
    Disabling the computer's antivirus and firewall during the download and update usually resolves the timeout error.

  • I am trying to update my iphone to the latest software version, but am getting a message saying 'make sure your network settings are correction and your connection is active'.  i know my connection is active, so how can I fix this problem?

    I am trying to update my iphone to the latest software version, but am getting a message saying 'make sure your network settings are correction and your connection is active'.  i know my connection is active, so how can I fix this problem?

    Hi there pamela123456,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    http://support.apple.com/kb/ts1814
    -Griff W.

  • TS3694 I am trying to update my iPodtouch & keep getting this error message:  There was a problem downloading the software for the iPod.  The network connection timed out.  Make sure your network settings are correct and your network connection is active.

    I am trying to update my iPod touch & keep getting this error message:  There was a problem downloading the software for the iPod.  The network connection timed out.  Make sure your network settings are correct and your network connection is active.  Help!

    Temporarily disable or turn off your Firewall and Anti-Virus software and try the download again.

  • When trying to sync to upgrade I get a message "Ipad software upgrade server could not be contacted." Then next message "Make sure your network settings are correct and your network connection is active or try ag

    when trying to sync to upgrade I get a message "Ipad software upgrade server could not be contacted."
    Then next message "Make sure your network settings are correct and your network connection is active or try again"
    iPad, Windows Vista

    Try rebooting your router and or cable modem. Unplug it/them for about 30 seconds and then plug back in. See if it works then.
    Reboot your iPad as well.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • There was a problem downloading the software for the iphone.The network connection timed out. Make sure the network settings are correct

    There was a problem downloading the software for the iphone.The network connection timed out. Make sure the network settings are correct

    I just had the same problem updating my iPhone 4. I found out by turning my Kaspersky virus protection OFF, then everything worked out, and I was able to update my phone.
    Virus protection programs can cause alot of problems sometime, so it's worth a try if you haven't already tried.

  • TS1814 My phone doesn't have enough GB to update directly and when I Go to ITunes an error window comes up to tell me make sure my network settings are correct and active? How do I fix this to upgrade my phone .

    My phone doesn't have enough GB to update directly and when I Go to ITunes an error window comes up to tell me make sure my network settings are correct and active? How do I fix this to upgrade my phone .
    <E-mail Edited by Host>

    Hi Diesel vdub,
    Did that and I tried again, download stops halfway through and comes up with same message I have already quoted. Wifi Signal is 5/5, network is working, just not letting me download via iTunes.

  • TS3474 My computer states "make sure your network settings are correct and your network connection is active" when I try to download the latest updated of Itunes.

    I am trying to sync my Ipod Nano (6th Generation).  I am trying to sync my Nike+ workouts, when I click "automatically send workouts" and "apply".  It freezes.  I have to restart my computer.  When I also try to make sure I have the latest Itues updates, I get a message "make sure your network settings are correct and your network connection is active".  My main question is, I want to upload my Nike+ workouts.  I have an account with Nike+, and have 3 workouts waiting to be uploaded it indicates. 

    The following document might be worth a try with that one:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

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