Trying to network HP Envy 4500 all in one with OSX 10.9.4

First time installation of HP Envy 4500 all in one was going well on Mac with OSX 10.9.4.  However I can only get the printer to work with cable. HP instructions were to re-insert CD and follow instructions for 'reconfiguring without cable' however this was not an option on the CD, it just tried to repeat the installation.  
Configuring Device through my Mac came up wit this message- "Device not reachable. the woreless network settings were successfully downloaded to your device.  However your mac was unable to locate the device on the network."  
There is no point me having the wireless option if it needs to have a cable connection.  Please can  anyone help me with this last stage to get set up.  Many thanks.
This question was solved.
View Solution.

Hello @Allgoodthyngs , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into connectivity issues.  I would like to help.
I would recommend you perform a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then suggest this document on Wireless printing center Troubleshooting Issues.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Similar Messages

  • HP Envy 4500 all in one wont scan or copy

    Hi all. I have a 4 month old Envy 4500 all in one printer & it has stopped scanning &/or copying. 
    It wil print from any of the laptops on the network but will not scan a document or copy either from the desktop icon or directly from the panel on the printer. 
    I've tried everything, uninstalling & re installing from CD rom, I've run the Scan & copy driver doctor & that says there's a problem with the driver, tells me to unplug the pirnter & restart computer, done all that & still nothing. 
    When you try to scan the printer draws the paper in & then the screen just sits for hours with the progress bar on "scanning" or "copying" & nothing happens. If you cancel the job (on pc or printer panel) even the "cancelling" sticks on the screen for hours, the only way to clear it is to shut down printer & restart, but still it doesnt fix it. 
    I think there's a fault with the arm thing that moves across the screen & copies/scans the document on the glass. 
    Its under warranty but I've tried everything for 3-4 days now & getting nowhere
    Someone please help 
    BTW. My wife laptop was on windows 8.1 & I was on Windows Vista but I have just changed to new laptop in last 24hrs with also Windows 8.1 but the problem started well before I changed my laptop from Vista AND exactly the same symptoms happen from my wifes pc with Windows 8.1. 

    Ok thanks for all of this. I tried it all & still no joy. 
    I do think (as I have all along that it is a hardware fault) 
    I will speak to Amazon as I cannot afford to be without a printer whilst it goes off for repair
    UPDATE: Amazon customer service is UNBELIEVABLE!! They're just sending a new printer out & once I get it I just need to send old one back. Love Amazon!

  • HP Envy 4500 All in One - Printer Error - not finishing print job / non-specific error code

    Help - my new HP ENVY 4500 AIO (less 3 months old) has never completed a print job if it is over 1 page. I'm connected wirelessly, and not sure if there is an interruption in the wireless connection or if this is defect in the  printer. I receive a message "Printer Error - HP ENVY cancelling print job" and that's it. It will usually happen when it's on the last page of a small print job or half way thru a large (10+ page) of a print job.  Any suggestions? I've downloaded HP Print/Scan Dr - it didn't find any issues.

    I had the same issue. Got in contact with HP customer service and the first person that helped had no idea how to fix it.  Got in contact with someone else and they found the issue right away. I had it connected through the wrong port.
    First find out what the IP address of your printer is. You can do this by pressing the small wifi button on the front of your printer and it will show the IP address. 
    Then what you'll have to do is go to the start menu of your computer and search for "Devices and Printers".
    Click that and a screen will open. Look for your printer an right click.
    Click "Printer Properties" and a new screen will open.
    Along the top you will see a few tabs. Click the one that says "Ports"
    Click "Add Port"
    Highlight "Standard TCP/IP Port" by clicking on it, then click "New Port"
    A new screen will open.
    Click "Next"
    Type in the IP Address of your printer and click "Next"
    After that your computer should find your printer.
    Click finish and you should be all set.
    Hope this helps.

  • Scan with envy 5530 all in one and OSX 10.6.8

    the scan does not work on my new envy 5530 all in onesuggestions on your docs imply using applications on mac: no result machine requires that software be connected except i had no software with my printer, was told mac did not require the installation of software. and the printer did work as soon as connected and set-up.where do i go from there? do i need software? where do i get/download it? i already returned printer once because of printing/paper loading problem (after using an epson wthout a glitch for 6 yrs - changed for less expensive usage) and chose this in part for the scan function. so please... help

    Hi there,  Welcome to the HP Forums! I see that you are having trouble scanning with your HP Envy 5530, on Mac OS X 10.6. I am happy to help you with your scanning!  Some questions for you:  Are you able to make copies with the printer, by using the scanner glass? Copying Documents.How is the printer connected? Wireless, or USB? You can use either HP Software for your scanning, or non-HP Software for scanning, as shown in this guide, How to Scan: Mac OS X v10.6, it is up to you. If you want to use HP Software, you will need to install the full feature software and drivers, found at this website, HP Customer Support - Software and Driver Downloads. If you are still having trouble scanning, please try going through this scanning guide, A 'The computer is not responding' Error Displays for the HP ENVY 5530 e-All-in-One and HP Deskjet Ink Advantage 4510 e-All-in-One Printer Series, and let me know what happens! Hope to hear from you soon!  “Please click the Thumbs up icon below to thank me for responding.”

  • HP-photosmart 6280 all-in-one with osx 10.9 now does not show options for printing photos from the photo tray.

    Using osx mavericks on macbook pro.  My printer for HP-photosmart 6280 all-in-one now does not show options for printing photos from the photo tray.

    What router? Have you restarted the router?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • My Wireless HP ENVY 4500 All-In-One Printer Has Stopped Printing PDF Files

    I installed the subject wirelessly printer about 1 years ago. It works quite well with my iMac OS X10.9.1 desktop and my Win7 laptop PC. But, it recently stopped printing PDF files for no apparent reason, and I get no error messages.
    It won't print PDFs from my browsers nor from Adobe Reader (11.0.07) ... but all other document file types print OK from my browsers and Reader.
    The only thing that comes close to printing PDFs is that sometimes, when I try to print a PDF page or file from within Adobe Reader, it prints - on a single sheet - 6 tiny duplicate sections of what appears to be the upper right-hand quadrant only of the original PDF document.
    Please note that I un-installed and re-installed the printer and its driver twice without success. Also, no amount of printer re-configuring of layout, size, etc. made a difference. I received some previous work-around advice about converting the PDFs to a Word document, and printing that. But this is just not convenient; and besides, the printer is suppose to print PDFs (PDF is my document of choice for basically all my collaborative work). I should also state that I received no help with this problem from the HP ENVY user group forum; so, I guess that means you may be my last resort. And finally, I don't know if this is relevant or not, but I upgraded my iMac from Snow Leopard (OS X 10.6) to Mavericks (OS X 10.9) a few months ago - this upgrade was frought with all sorts of teething problems! - and I am now somewhat suspicious that something in the upgrade might have something to do with my current PDF problem.
    Could someone please advise me on any Adobe Reader and/or printer re-configs, re-sets or other actions I should try?
    Thanks

    Correction to initial post: The 6 tiny sections incorrectly printed on a single sheet are actually from the bottom right-hand quadrant of the original PDF page - NOT the upper right-hand quadrant.

  • HP ENVY 114 all-in-one d411c and wireless printing.

    I have a HP ENVY 114 all-in-one d411c printer connected wirelessly and a HP Pavilion HPE h8-1237 which is also connected wirelessly to my NetGear N750 Wireless Dual Band Gigabit Router.  The problem is that the printer, according to the desktop computer, is constantly going OFFLINE.  I have tried reinstalling printer software, ran the Print and Scan Doctor, etc. with no luck.  I think the problem is with the desktop computer because I also have a HP Pavilion dv7 notebook which is also connected wirelessly and it can print all day long with no problems, never goes OFFLINE.  I don't know what else to do.  I recently upgraded both computers to Windows 8 Pro.  The printer worked fine when I was using Windows 7 Ultimate.  I need some suggestions, Please.  Thank You in advance.

    Sounds like you are having issues with your printer going offline? Now is this actually inhibiting your printing? Because if the printer is in sleep mode it will register as offline. If you ARE having issues with printing, then we can check some of the setting on the router. Here are its specs :
    http://reviews.cnet.com/routers/netgear-n750-wirel​ess-dual/4507-3319_7-34467825.html
    Here I can see that there are potential hazards, I would recommend contacting Netgear and making sure that the router is broadcasting on the 2.4GHz range, and that it is set for 802.11g and not 802.11n wireless. These could effect your printer's responsiveness. 
    Run this diagnostic tool :
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&​lc=en&dlc=en&docname=c03286146
    And as a last bit, you might want to consider setting the printer up with an Ethernet-network connection and seeing if the issue is with the method of communication. 
    Let me know and I will get right back with you! 

  • How to connect a second monitor/TV to HP ENVY Beats All-In-One

    Hi, I was wondering if anyone could tell me if it is even possible to connect a second monitor to the HP ENVY Beats All-In-One Desktop PC, because I'm trying to connect my TV as the second monitor through HDMI and I've tried everything that I could, but have come up empty handed?
    This question was solved.
    View Solution.

    Hi,
    What is the model/product of your AIO machine ? I many cases, you can't use HDMI port to connect to a TV because it is HDMI IN port. You need USB - HDMI converter/adapter to connect to a TV (or monitor).
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • HP Officejet 4500 All-in-One Printer - G510g installation windows 8.1 64bit

    After operating a HP Officejet 4500 All-in-One Printer - G510g  from both an old Windows XP notebook and from an ASUS Windows 8, 64bit laptop, subsequently updated to 8.1; I'm now trying to install it to run from a Toshiba Satellite NB10T-A notebook Windows 8.1 64bit, but without success.
    The original installation CD does not provide an installation but on start up (presumably because it is only compatible with Windows XP and 7.
    The www.hp.com site offers a download of a full driver for the  printer, forWindows 8.162bit. This seems to download fine. The file unpacks, says it is installing, but on completion the driver is not available.
    There are no options to uninstall, either in control panel/printers or in control panel/software.
    Without the driver, the Windows 8.1 system recognises the printer and allows simple printing ffrom applications. However, it is not possible to use the scan options, giving the error message that the driver is not available. Neither HP Solution Center or HP Document Manager are installed.
    I have tried HP Print and Scan Doctor. This recognises the printer on USB link, says that there are missing drivers, downloads, unpacks and installs drivers. But the printer icon in control panel/printers continues to have an alarm icon and indicates that the printer is still missing drivers.
    I have also tried the HP Printer Installation Wizard. The result is similar.
    Please advise how I can install the scan options of this equipment and confirm that the machine is compatible with windows 8.1 64bit.
    Thank you
    This question was solved.
    View Solution.

    Hello @monc , welcome to the HP forums!
    I read through your post about how you cannot scan on your Windows 8.1 computer as the driver and software doesn't seem to be completing successfully on your system. However, you have been able to install the printer and its functioning fine on other computers.
    I would suggest checking the Control Panel to see if there are any printer files to uninstall: Uninstalling the Printer Software  
    Restart the PC afterwards
    Perform a Clean Boot
    Restart the PC again
    Download and install the printer again:  HP Officejet Full Feature Software and Driver
    If you see any error messages or codes during the installation process, make note of the exact problem or error and post me back a screen shot or the details.
    Good luck
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Why wont' my Iphone 4 print to hp 4500 all in one?

    I downloaded the Hp home&biz app to print to HP 4500 All in one printer.  
    I can print from Ipad, Itouch and MacBook Pro but not from Iphone 4.?????
    I have tried everything.
    Thanks.

    Hello dobis11011,
    You have verified a lot of common factors that can interfere with the printing method that you want to use.
    I would also try some additional steps, you can try to print after each step to isolate the causing factor:
    Verify Bluetooth is off (preferred setting).
    Power your iPhone off and then on.
    Press the home button twice and end the HP ePrint Home & Biz app from the multitasking section.
    Delete the app and re-download it from the Apple App Store, as it is a free app.
    If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

  • Envy 23 all in one Win 8.1 bluetooth doesn't receive photo from phone

    Trying to upload a jpg file from my phone to my windows 8.1 Envy 23 All in One via bluetooth.  The PC and phone pair up ok and phone shows it is sending.  When the phone starts sending, the PC's bluetooth device status changes from not connected to connected.  After about a minute, the phone says the transfer failed and the PC status goes back to not connected.   The phones error message says request could not be handled correctly.  Also, the bluetooth icon window doesn't ever include selections to receive file or send file.  HP Support connected remotely, reinstalled the bluetooth driver, deleted the device, paired up again, but no change with the transfer.  HP concluded it is a hardware problem and says to send the PC in for repair. (Still under warranty.)  Doesn't sound like hardware to me, and I don't want to be without my PC and possibly have to reinstall all programs and data when it returned. Thinking of getting a cable to connect directly to the PC.  Any ideas what might be wrong?

    Hi,
    Open up Bluetooth settings ---> Share and make sure that box to Allow remote devices to browse, send and receive pictures, music and other files is checked. The click on Open Bluetooth Exchange Folder -->right mouse click for properties, Share and the review your exchange settings.
    Check the Permissions on the above image so that your know for sure what you are allowing for transfer types etc..
    It is possible that the WIFI adapter is failing during a transfer process if the software is properly setup.
    Be patient and Bluetooth transfers can be slow.
    You should get a notification on the PC that the file was successfully received.  Additionally, your phone should be indicating an up transfer.
    HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
    HP Photosmart Premium C309G, HP Photosmart 6520
    HP Touchpad, HP Chromebook 11
    Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
    Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
    Windows 7/8 UEFI/Legacy mode, MBR/GPT

  • HP 4500 All-in-one Wireless Wep error

    I have installed the HP 4500 All-in-one wireless printer.  It recognizes the Apple network and then ask's for the WEP.  I enter that code and it says invalid WEP.  It is not the incorrect password........Help!
    This question was solved.
    View Solution.

    Yup  Open Airport Utility (let me know if you cannot find it - I don't know what operating system you are using), click once on your Airport Extreme on the left of the window, then click "Manual Setup" along the bottom.
    Navigate to the Wireless tab and then change from WEP to "WPA/WPA2 Personal".  Enter a password that YOU create.  Make sure it is at least 13 characters, numbers and letters, upper and lower case.
    Click Update.
    Now go to each of your wireless devices and re-login to your wireless network with your new password.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Going Nuts trying to install my HP Photosmart All In One

    I am having a heart attack here! Tried several times to install my All In One and everything works, BUT the scanner? Keeps telling me that the scanner is not connected, or can't be found. Then when I click on the buttons to edit photos or enter the Photo smart studio, message says "Quit Unexpectedly". I spoke with HP and they said this is a comon error with Leopard but have not provided any useful info as to how to fix this other then uninstall and then reinstall. Getting old and driving me nuts. Anyone out there experience this yet?

    I have an HP 2710 All-in-one (wireless) hooked up to my network. I never have problems printing, but when I scan, I have to go to the printer, press the scan button, then select the "computer" I want to connect too, which is my macbook. If I do not go to the printer and select the macbook then I get the same error you are talking about. Have you tried this solution yet?

  • HP 4500 All in One Printer

    Is HP 4500 All in One Model SNPRC-0902-01 wireless, i.e., does it have wireless capability.  It is presently connected to my Windows 7 computer with a USB cable.
    This question was solved.
    View Solution.

    Well hang on... we're not done yet.  You can make it wireless for about $21 bucks.
    Connect wireless printer anywhere, convert from wired, bypass failed radio, add WPA2 security.
    http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/Connect-your-wireless-printer-when-away...
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • Installing software for MAC 0S X 106.8 and ENVY 7645 all in one printer

    Is there a way to download software so that my MAC OS X 10.6.8 and work with my new HP ENVY 7645 all-in-one printer?
    If so, please tell me how to do that?  Thanks!

    Hi,
    I afraid not.
    The printer is only supported on 10.7 or newer OS versions, as listed within the System Requirements below:
    http://support.hp.com/us-en/document/c04353671/
    If your Mac support Yosemite you may upgrade your operating system to 10.10 for free:
    https://www.apple.com/osx/how-to-upgrade/?
    The other option os to replace the printer with another model which is compatible with your operating system.
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

Maybe you are looking for

  • Is there a way to create a PDF within a PDF?

    Hi! I am creating a PDF form using Adobe LiveCycle Designer.  The group that I am creating this form for would like to have their customers fill out the form itself but then also have a form that is attached to the original form where the users would

  • Charging on iPod docks!!

    Hey guys, I've got a question for you. I use the XtremeMac Battery Pack http://www.ilounge.com/index.php/news/comments/xtrememacs-micropack-extends-ipod -playback-time/ I bought this for my original video iPod. It actually does work and docks and cha

  • Blue line on the screen of my new Iphone4, pls help!!!

    I bought one Iphone4 at London, yesterday I try to power on and find out that there is a blue line on the right of the screen. Please help me, I do not know how to post photos here. If you want to see the phenomenon, please send me email. Another que

  • Promise 378 - RAID 0 - Recovery settings required

    I have a K8T NEO FISR motherboard with two Samsung 80gb SATA drives connected in RAID 0. Things were going along fine for the last several months and suddenly a couple of days ago, something went wrong and one of my drives dropped out of the array. Y

  • After installing BAM there are no existing ADC Data Object

    I am trying to install the Oracle Bam 10.1.3.1 and each time I am doing the install all services are up and runing, but when i am trying to define a report i get an error Data Object was deleted. I saw the error and load the CustomParameters to the t