Trying to open a large PDF and receive "an internal error occurred"  with Adobe Pro. X

Hello,
We have one user, she has Adobe Pro. X installed, that is having an issue opening a particular PDF that is 37 MBs in size.  When she tries to open it up, she receives the "an internal error occurred" message.  If she opens up another PDF that is in the same folder (all the PDFs is on the network share) that is smaller in size (less than 100 KB) it opens just fine.  I checked for any Adobe updates and downloaded and installed the update(s) that it found.
After it's been patched, I rebooted and still have the same issue.  Surprisingly nothing was found in my searches to help this....
Thoughts?

Hi screener333,
Did you get any errors during Acrobat installation?
If Acrobat is crashing during first launch then it might be an issue with licensing as well.
Please check the performance by enbaling the root user account on Mac: http://support.apple.com/kb/ht1528
Regards,
Rave

Similar Messages

  • Trying to convert a word file to pdf and keep getting "An error occured while signing in"?

    Trying to convert a word file to pdf and keep getting "An error occured while signing in"?

    Or contact Adobe Customer Service via http://helpx.adobe.com/contact.html?product=export-pdf

  • I am trying to update my iPOD Touch and receiving an unknown error 11

    I am trying to update my iPOD Touch and receiving an unknown error 11

    Placing the iPod in recovery mode and restoring the iPod worked in the past:
    https://discussions.apple.com/message/12696831?messageID=12696831
    For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • I'm trying to open samsung pc studio and it givesme an error message and windows then tells me my flash player is incompatible with my system...this after i've downloaded the flash player im told is compatible with my system

    i'm trying to open samsung pc studio and it givesme an error message and windows then tells me my flash player is incompatible with my system...this after i've downloaded the flash player im told is compatible with my system

    In general, when desktop software is using Flash Player, it's because they're embedding an Internet Explorer window in the application.  If you don't have Flash Player for Internet Explorer (aka. the ActiveX Flash Player) installed, then the desktop application isn't going to work. 
    So, fire up Internet Explorer
    Go here: http://get.adobe.com/flashplayer/
    Follow the prompts, and then re-launch the application after you've completed the installation in IE.  Hopefully that sorts it out for you.

  • While trying to create a Quest.template in eRec portal"Internal error occur

    I was trying to create a questionnaire and define scales for an application wizard in eRec portal, while trying to do I am getting "An internal error occured.Please try again.
    Regards,
    Selva

    HI,
    Sorted the issue.The questionnaire and scales were defined and then should have followed the steps:
    Set up Categories
    Update Categories &
    Transport categories.
    The above 3 should have been followed to other system in which the TR has been made.Even though when you execute TR categories you will not get the request to save but follow the steps. If these steps are followed the error will not occur.
    While transporting any configuration  changes wrt eRec.plz.check the above is followed and captured in the  TR.
    Regards,
    Selva

  • IPad 2 shuts down any app trying to open a large PDF (40mb)

    Hi,
    Im trying to get my IPad to display large PDF files from my PC (Windows 7 64bit).  Im using a combination of WD 2 go linked to my NAS (My Book Live with up to date firmware) and also Goodreader.
    Everytime I try and open the PDF file both apps close down.  Ive have this problem with the native PDF reader on the iPad, Ibooks and dropbox.
    Does the IPad have a limitation on the size of PDF than can be imported and displayed?
    My Iphone 4 does the same by the way.
    Any ideas??
    PS, I joined the apple support community in order to write this post - never had to do that before so Im at the point of giving up unless someone knows something I dont!

    Ok, first I should mention I may make $ if you click the link below and purchase items.
    The issue with most general PDFs reader/viewers is they assume you have a paper size of 8.5 by 11.5 inches and a few hundred pages. They are not designed to work with thousands of pages, say medical text books of 8,000 pages. Nor  do they work well if the page size is measured in meters or yard. They either crash or scrolling is so painful you give up.
    Dealing with thoses issues are hard, anyway I try to as my son who is an engineer complained no app could open his engineering drawings, and Dad can you fix that?
    http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=409408178&mt=8

  • Trying to open link in email messages gives Attention:internal error

    Trying to open a link in an email sent to me yields message: Attention: internal error. No other info is given. I successfully opened this link a few days ago more than once, but now all I get is the error message noted above. What to do?

    Are you clicking the link on your webmail site (e.g., Hotmail, Yahoo! mail, Gmail) or in an external mail program (e.g. Windows Mail, Thunderbird)?
    If you compare the URL of the link to the URL of the error page, are they the same?
    If all the errors occur on the same site, try going to the top level of the site and...
    When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
    (1) Bypass Firefox's Cache
    Use Ctrl+Shift+r to reload the page fresh from the server.
    Alternately, you also can clear Firefox's cache completely using:
    orange Firefox button (or Tools menu) > Options > Advanced
    On the Network mini-tab > Cached Web Content : "Clear Now"
    If you have a large hard drive, this might take a few minutes.
    (2) Remove the site's cookies (save any pending work first). While viewing a page on the site:
    * right-click and choose View Page Info > Security > "View Cookies"
    * Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
    In the dialog that opens, you can remove the site's cookies individually.
    Then try the links again. Any improvement?

  • I have a mac, and am trying to install lightroom 3.6, everything says it has installed ok, but when trying to open I get this message...An error occurred when attempting to change modules.

    anybody have any idea?

    https://forums.adobe.com/search.jspa?q=error+occurred+when+attempting+to+change+modules&pl ace=%2Fplaces%2F1383621&depth=…

  • I just downloaded LR to my IMAC ( i am new to apple products) and when I tried to open LR a alert pops up saying "an error occurred when attempting to change modules." I can't get anything to work in LR but Photoshop works fine.

    if anyone has any ideas to why this is happening I would love your help.

    I fixed the problem myself, no response in chat nor phone (1 hour in hold an no answer) here's the link, step # 5 saved me! Here's the link seems to be a very common problem, hope it works for you! Error changing modules | Lightroom

  • How can I open a large pdf (about 700 mb) on ibooks?

    I have been trying to open a large pdf file on ibooks (the file is over 700 MB) but it is unable to open it...
    Anyone has any idea what could I do to open it?

    You could try using GoodReader, available in the app store, but not free.  Great PDF reader that can do what you want.

  • I am trying to open a service request and the site does not work.

    I am trying to open a service request and the site does not work with ANY browser. I get the page https://getsupport.apple.com/GetParts.action which says "Send in for service. We just need a little more information." The continue button does not work. I've seen this problem before trying to file support requests. It's as if Apple simply does not want you to create requests.

    I just went through several screens and had no problems.  Try clearing your browser's cache and/or history.

  • CS5 has been working for years but no longer will open. "Could not launch fireworks, and internal error occured"

    CS5 has been working for years but no longer will open. "Could not launch fireworks, and internal error occured" is what I get each time that I try to open it.

    Hi xtremehids,
    Please refer to the solution given in following link: -  Trouble Shooting: Could not launch Fireworks CS4. An internal error occurred. « Adobe Fireworks
    Sarika

  • When I try to open an .ai/pdf file received through my email, it won't open and asks for a password. I have never set up any kind of password for email security, but have tried typing in my standard passwords. Nothing works. I wonder if it has anything to

    When I try to open an .ai/pdf file received through my email, it won't open and asks for a password. I have never set up any kind of password for email security, but have tried typing in my standard passwords. Nothing works. I wonder if it has anything to do with the use of my Wacom3 Tablet...I've been having trouble with it and was getting the same message when trying to open the User's Manual in my Applications/WacomTablet file on my hard drive. Any suggestions? I just downloaded the latest version for the Wacom and recently upgraded to Snow Leopard 10.6.7 (which I hate, and my CS3 hates, etc.)

    It sounds like you have a a password-protected PDF. The password was set by the person who encoded it.

  • I have Adobe Reader XI and I tried to open a document download and a box appeared stating it was a password protected document ant requested a password. Were and how do I one?

    I have Adobe Reader XI and I tried to open a document download and a box appeared stating it was a password protected document ant requested a password. Were and how do I one?

    Hi noswam123,
    If a PDF file is password protected, the only way to open that document is with the password. You will have to get that password from the person who created the PDF.
    Best,
    Sara

  • I just downloaded the Adobe Acrobat DC update on my Mac (Yosemite). Now, I can't open any of my PDFs. I'm getting the message "Internal Error Occurred." What does that mean, and can someone help me?

    HELP!

    Hi Sukrit,
    Am also facing the same issue.
    I get below error messages when i open a PDF.
    "An internal error occured"
    I have installed new windows 7 and i was not having pdf viewer. I just downloaded the latest adobe acrobat reader DC for the adobe site and installed in my PC. Thing is, am able to open some of the PDF files (word document that is converted into PDF). But scanned images for example photo or mark sheets that are converted into PDF, am getting this error message.
    I tired almost everything.
    1) un-installed and installed again.
    2) installed previous version of adobe
    3) unchecked the "Enable, protection mode during startup"
    4) tried setting zero for "bproectmode" in the regedit (key_host_local_machine->adobe->dc> Dword with value 0)
    5) created new administrator account, and even there, i got the same error message.
    6) tried repair installation said by Sukrit...
    But nothing fixed my issue
    Please someone help me in fixing this issue.

Maybe you are looking for