Trying to open a large PDF and receive "an internal error occurred" with Adobe Pro. X
Hello,
We have one user, she has Adobe Pro. X installed, that is having an issue opening a particular PDF that is 37 MBs in size. When she tries to open it up, she receives the "an internal error occurred" message. If she opens up another PDF that is in the same folder (all the PDFs is on the network share) that is smaller in size (less than 100 KB) it opens just fine. I checked for any Adobe updates and downloaded and installed the update(s) that it found.
After it's been patched, I rebooted and still have the same issue. Surprisingly nothing was found in my searches to help this....
Thoughts?
Hi screener333,
Did you get any errors during Acrobat installation?
If Acrobat is crashing during first launch then it might be an issue with licensing as well.
Please check the performance by enbaling the root user account on Mac: http://support.apple.com/kb/ht1528
Regards,
Rave
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HELP!
Hi Sukrit,
Am also facing the same issue.
I get below error messages when i open a PDF.
"An internal error occured"
I have installed new windows 7 and i was not having pdf viewer. I just downloaded the latest adobe acrobat reader DC for the adobe site and installed in my PC. Thing is, am able to open some of the PDF files (word document that is converted into PDF). But scanned images for example photo or mark sheets that are converted into PDF, am getting this error message.
I tired almost everything.
1) un-installed and installed again.
2) installed previous version of adobe
3) unchecked the "Enable, protection mode during startup"
4) tried setting zero for "bproectmode" in the regedit (key_host_local_machine->adobe->dc> Dword with value 0)
5) created new administrator account, and even there, i got the same error message.
6) tried repair installation said by Sukrit...
But nothing fixed my issue
Please someone help me in fixing this issue.
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