Trying to open a pdf but adobe stops working at sending/receiving information

I am trying to open a pdf for school but Adobe reader stops working when it gets to sending/ recieving information and not sure why? I just installed it and haven't even been able to use it. I need help asap.
Thank you,
Heather Ross

What is your operating system? Reader version? Local or online PDF? If online, in what browser?
Also, can you post a screenshot of what you see - I don't understand "when it gets to sending/ recieving information".

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Everytime i open a pdf document Adobe stops work by message not responding.

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If Adobe Reader stops responding and after a while starts responding again, you might be experiencing the same issues we were. For details check Adobe Reader 11.0.09 stops responding for 30 seconds after start
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Try opening the file using Adobe Reader.
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Hi, Stacy:
I am using the Adobe Acrobat XI. Currently, it works perfectly when I only open one PDF file. If I try to open two files at the same time. the Adobe Acrobat just stop working and shows "Adobe Acrobat has stopped working".
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Hi higi97,
How are you connected to the internet? Are you behind a particularly secure corporate firewall? Are you on Mac or Windows? Do you have any anti-malware software running on your machine that may be preventing applications other than your browser from connecting to the internet?
You may try to follow the steps below:
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Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
3.Delete the opm.db file.
4.Launch Creative Cloud.
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Hi tbytrzll,
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1 Dell Vostro desktop running WIndows 7
1 Toshiba Satellite C55 runnign Windows 8
1 Samsung ATIV Book 4 running Windows 8
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I download the file they cannot open onto my hard drive, open in Adobe Acrobat, Save as a pdf, then email it to them and they can open it via email attachment.
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If anyone is reading this still looking for what caused the issue and how to fix it here is what I discovered.
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Scan SSL in Privacy Control Settings. Turning it OFF solved the problem and all the PDF files that previously would not open now open just fine. This issue has been sent to Bitdefender for them to review. If you use a different antivirus program and are having this issue try locating the Scan SSL setting and see if turning it off solves the problem.

Firefox crashes when I try to attach a file. Seems related to second problem, receive error messages when opening a pdf in adobe (which I've reinstalled twice)

Crash report:
bp-74bcae4f-7091-4121-a809-5d0a12140616 is the crash report.
I have a Toshiba.
When I open my email (gmail, school email) and try to attach a file, firefox immediately crashes and gives me two error messages. first one is a WerFault, i think. I don't know if that's relevant.
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Ok two things based on the crash report and the steps you took right before the crash:
# Try to disable scrolling acceleration and restart Firefox. Does it continue to crash?
# Try Safe Mode and do the same task as above with email and the pdf [[Troubleshoot Firefox issues using Safe Mode]]
# Also pdf.js may be helpful to read pdfs in the meantime. You can change the default reader in the Preferences/Options > Application menu of Firefox.
# Try to clear out the downloads folder and update flash to version 14 (that should do it)
IF it crashes again please also provide the new crash signatures and we can take a look :-) Sorry for the crashing :-(

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hello,
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Hello Kathie,
Sorry for the inconvenience that has caused to you.
Please let me know if you have tried converting any other PDF to word with Reader.
Alos, please sign up at "https://cloud.acrobat.com/" using your Adobe ID credentials. Click on 'ExportPDF' tab and upload the PDF that you want to convert to Word.
Let me know if this converts fine.
Hope to hear from you.
regards,
Anubha

Trying to open a pdf but adobe stops working at sending/receiving information

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