Trying to open ringtone purchased - Droid Razr M

I purchased a ringtone through the VW site, and I can't seem to access it to save it and choose it as my ringtone. When I go to my text messages, it shows "Unsupported multimedia message." When I select it and view message details, it says "congratulations! you have successfully purchased your Verizon Wireless ringtone." The instructions i got said to press and hold on the message, and a menu/option would come up to save the ringtone. Then I would go to my settings and find the ringtone in sounds and voila! New ringtone would be there, choose, etc.....
I can't seem to get to where I press and hold on the message to save the ringtone. Can someone help me with this, or do I need to go to the VW store and get them to take care of this or credit me the charge for the ringtone? I was surprised that the phone didn't already come preloaded with just a simple telephone ringtone, so I am trying to download one.
Thanks for any help.

I went to the Verizon store, and the rep couldn't help with it. It wouldn't open for her, either. She downloaded a ringtone app for me, from which I chose the one I wanted, and advised me to call VW and request a credit for the charge for the ringtone I got off the site. They are crediting the 2.99 back to me on my next bill. I just won't try to buy a ringtone off the VW site anymore.
<< Personal information removed to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator

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Trying to open ringtone purchased - Droid Razr M

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