Trying to order but something is wrong
Hi peeps,
Recently moved address and had a ton of problems with a home move order so ended up having to close my old account and set up a new account that I can see attached to my "My BT" page along with my new account. Been up and running on standard broadband since about the 17th Sept. I am having problems with this account though, first of all I couldn't manage my calling packages online so had to call 150 as I kept getting an error code. Now I'm trying to order infinity and this is what I get......
"Thank you! You have chosen to bring your calls and line back to BT, and have chosen BT Infinity fibre optic broadband.
We can see that you currently have both services with another provider, so we will need to take care of this for you in 2 stages.
First, we will move your telephone line to BT. We will then contact you and arrange to transfer your broadband from your current provider, and at which point we will give you your broadband speed estimate.
Please re-confirm below the BT package you would like."
I really don't understand this as both my calls and broadband are with BT but when I call 150 to report the online problem they don't seem to understand me (language barrier I assume).
Anyone here that can help or point me in the right direction to fixing the problems I'm having?
Solved!
Go to Solution.
Hi CuReLeSsVenoM,
Welcome to the forum. I am sorry to hear about the problems you have had with your order. I can take a look at this for you. Please could you send me in your details using the link found in the "About Me" section of my profile?
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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RegaHi,
Before re-creating I found once more error in ULS logs, maybe it help?
01/07/2015 10:14:56.22 w3wp.exe (0x27DC)
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Excel Services Application Web Front End
ai2u8 Critical
There was an error in communicating with Excel Calculation Services http://SERVER:32843/38ba6b16a9374cb7a0a44905b6986df3/ExcelService*.asmx exception: We don't know what happened, but something went wrong. [Session: (null) User: ].
9b5ddd9c-e6db-709f-391c-74bc9b8c087e
01/07/2015 10:14:56.22 w3wp.exe (0x27DC)
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Logging Correlation Data
xmnv Medium
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01/07/2015 10:14:56.22 w3wp.exe (0x27DC)
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Excel Services Application Web Front End
abrf Medium
ServerSession.HandleRetryException: Caught a retry exception from server http://SERVER:32843/38ba6b16a9374cb7a0a44905b6986df3/ExcelService*.asmx [id: ea4913c4-46fd-42dd-8cb4-d01b04ebc9e3]. EcsSessionId: RetryCount: 0, WebMethodName: OpenWorkbook,
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01/07/2015 10:14:56.22 w3wp.exe (0x27DC)
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Excel Services Application Web Front End
ajr3x Medium
ServerSession.HandleRetryException: Got a retry exception, but the server is not in a state where we're allowing failover. re.InnerException: Microsoft.Office.Excel.Server.CalculationServer.Proxy.ServerSessionException: We don't know what happened, but
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Boolean validate) at Microsoft.Xm...
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01/07/2015 10:14:56.22* w3wp.exe (0x27DC)
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ajr3x Medium
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xmlReader, String encodingStyl... 9b5ddd9c-e6db-709f-391c-74bc9b8c087e
01/07/2015 10:14:56.22* w3wp.exe (0x27DC)
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Excel Services Application Web Front End
ajr3x Medium
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reader, MessageVersio... 9b5ddd9c-e6db-709f-391c-74bc9b8c087e
01/07/2015 10:14:56.22* w3wp.exe (0x27DC)
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Excel Services Application Web Front End
ajr3x Medium
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9b5ddd9c-e6db-709f-391c-74bc9b8c087e
01/07/2015 10:14:56.22* w3wp.exe (0x27DC)
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Excel Services Application Web Front End
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01/07/2015 10:14:56.22* w3wp.exe (0x27DC)
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Excel Services Application Web Front End
ajr3x Medium
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01/07/2015 10:14:56.22* w3wp.exe (0x27DC)
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Excel Services Application Web Front End
ajr3x Medium
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01/07/2015 10:14:56.22 w3wp.exe (0x27DC)
0x262C
Excel Services Application Browser
aeh11 Medium
EwaState.OpenWorkbookAndUpdateState: errors occurred while trying to open the workbook, [MessageId: InternalError, MessageIdHash: -1100324317]
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01/07/2015 10:14:56.22 w3wp.exe (0x27DC)
0x262C
Excel Services Application Excel Calculation Services
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01/07/2015 10:14:56.22 w3wp.exe (0x27DC)
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Excel Services Application Browser
3k9g Medium
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Message was edited by: Snow_Mel
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