Trying to order creative cloud but VAT number is showing as invalid
Ordering system keeps having issue with my company VAT number, though other online sites have verified that it is correct.
I've tried variations too, like prefixing with IE, IE <SPACE> but nothing works. Anyone have any ideas on this?
The VAT number is
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
trying to order the Creative cloud solution for business.
Thanks
Hi,
If you're living in europe your vat number is :
member state + 11 digits.
You can verify it on this portal :
VIES
Similar Messages
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I have tried to install Creative Cloud but I just get a blank white screen with a black Creative Cloud bar at the top. There are no options to choose 'Apps' etc. Can anyone help?
What happened yesterday may have been caused by the SOPA protest action that was joined by a lot of sites yesterday and such an action won't happen that often.
* http://en.wikipedia.org/wiki/Wikipedia:SOPA_initiative/Learn_more
*http://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache -
Trying to download creative cloud but it says a copy is already running
I'm trying to download creative cloud but it says a copy is already running on my mac. Checked and closed all programs and I still get the same message
It means some or few files are running in the back ground, you can close them from Task manager (Windows) or Activity Monitor(Mac).
In case you have difficulty in identifying the processes being run for CC, the best way would be to close the computer completely which shall close all the processes, once you turn on the computer, download CC first.
from Troubleshoot error messages | Bootstrapper CS5, CS5.5
You are already running another installer
Only one Adobe Creative Suite 5 or CS5.5 installation can run a time. Otherwise, one of the following error messages appears:
“You are already running another Adobe installer. Please close other installer and select Retry option.”
“Other instances of Adobe Application Manager are running. To continue, installer needs to close those instances. Do you want to continue?”
Click Quit (for the first message) or No (for the second message) to exit the installer.
Close other Adobe setups:
Windows
Right-click the taskbar and select Task Manager.
Select the Processes tab, and select Show Processes From All Users.
Select any PDapp.exe or setup.exe process, and click End Process.
Repeat for all additional instances of PDapp.exe or setup.exe processes.
Mac OS
Press Command + Option + Esc.
In the Force Quit Applications window, select PDapp or Adobe Setup and click Force Quit.
Repeat for all additional instances of the applications.
Retry the installer.
Hope it helps
Regards
Rajshree -
I am trying to download creative cloud, but it says "installer failed to initialize". What is this and how do I fix it?
Nobody can tell you anything without proper system info or other technical details.
Mylenium -
I have been trying to download Creative Cloud but it gets stuck half way down. Does someone knows how to fix this please?
Any hints or help will be more than appreciated.
Cheers
PanchoYou have not provided any system info nor aany other details.
Mylenium -
I bought creative cloud but it's not showing up in my account
I noticed the sale on at the moment and thought it was about time to move on from CS2 and get with the times.
I went through the process of signing up with my university email to make an adobe account, filled in my payment details and received an email order confirmation for a yearly prepaid subscription. I installed the creative cloud app and installed a few of the different programs to check them out, but when I run them I'm told they're all trial versions, and I need to enter a serial number to register them.
Ok, I thought, where do I find that? A quick bit of googling showed me I should be able to find them at https://www.adobe.com/account/my-products-services.edu.html so I headed over, but lo and behold, apparently I don't have a subscription! The whole thing is empty.
Can someone check and see if there's a problem with my order or my account? I'm a little concerned by it, as RM585 isn't exactly a small sum of money, I'd hate to have had it sucked out of my card and received nothing in return.For anyone with similar problems that comes across this, here's what happened next ...
Following the link from kglad, I entered a chat with an Adobe rep, who checked my account and then forwarded me to a technical rep.
The technical rep had me copy/paste my hosts file into the chat and empty it. After a minute he said there was nothing in it that should conflict and I can put it back to how it was (so I did).
Next up I was asked to close the cloud app and go to the "%localappdata%/Adobe/OOBE" folder (windows machine, not mac, so YMMV). There I was instructed to delete opm.db and then re-open photoshop (the tool I was first trying to get running). It worked perfectly after that and I have since installed a whole bunch of stuff.
Thank you kglad, and thank you Adobe reps Waseem and Bhagawan. -
We have made payments to creative cloud using our credit card and payments are going from my credit card but still we are unable to access the software.
Hi,
You can try this:
Uninstall Adobe Creative Cloud.
For Windows:
Open the Windows Control Panel > Programs And Features.
For MAC:
Open Finder and go to /Applications/Utilities/Adobe Installers.
After Uninstall navigate to the OOBE folder.
Windows: C Drive\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete OOBE folder.
Download Creative Cloud Reinstall and Sign in .
https://creative.adobe.com/products/creative-cloud
Help articles:
Access hidden user library files | Mac OS 10.7 and later
You can also try:
Re: creative cloud software says my free trial has expired, but I have a paid subscription -
Just ordered Creative Cloud but won't let me download
It offers me the download option next to Illustrator but won't download
Adobe - Adobe Application Manager : For Windows
Adobe - Adobe Application Manager : For Macintosh
Mylenium -
Trying to purchase Creative Cloud, but I can't get past step 4 of checkout
It just hangs, and hangs. tried on 3 different computers (2 macbook pros and an iMac).
see screenshotstill doing it, with one noticeable difference - the checkout told me that the address didn't match the credit card and i had to re-enter the CC info. Once I did that it went to step 4 and stayed there again.
Is there a way to purchase by phone? -
I would like to move 2 users to creative cloud, but maintain all the other users (myself included) on CS5. Can I still get the reduced monthly rate? What serial number should I use?
Hi Thomasjewell,
Yes you can avail the discounted prices even you are upgrading the product just for two users. You can use the serial number for your Creative Suite 5 product.
You can follow the link: https://creative.adobe.com/plans in order to purchase Creative Cloud for Teams product.
Let me know if it works or not.
Thanks,
Ratandeep Arora -
I have a "Creative Cloud ENT" serial number but I dont' know the product I should to download
I have downloaded Creative Cloud and then InDesing CC, but when I tried to activate the product in the Adobe accounts web page I get the error "Invalid serial number"
Perhaps I have installed a wrong product....Hi Francisco,
First of all Creative Cloud ENT is an Enterprise volume serial number so it cannot be registered under retail account.
There is different method for using CCE serial number, install and activating programs.
Please refer the following help article on how to create serialized package for Enterprise customer.
https://helpx.adobe.com/creative-cloud/packager/serial-number-based-licenses.html
As you have already installed InDesign CC and Creative Cloud Desktop app then next you need to signed out from Creative Cloud first and
create License File using Creative Cloud Packager.
https://helpx.adobe.com/creative-cloud/packager/create-license-file.html
Run this license file on end user machine. it will fix the license issue.
Hope this helps.
Regards,
Sumit Singh -
I am trying creative cloud but want to use flash cs6 how can i do this?
i am trying creative cloud but want to use flash cs6. How can i do this? I need to use action script 2.0
Would appreciate any help.
Thanks
-AlexIf you want to purchase CS6 it can be purchased thru the page linked below:
CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
You can also use CS6 as part of your sunscription to the Creative Cloud.
If you want to get the trial version of CS6, you can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html -
I am trying to upgrade my Creative Suite 5 to Creative Cloud but am being told that I do not qualify for the upgrade, does anyone know why?
If you have the Education version you do not qualify due to the LARGE Education discount
-
I buy 1 year of student creative cloud but when i star the program(Illustrator) ask me for a serial number. What i have to do?, I buy 1 year of student creative cloud but when i star the program(Illustrator) ask me for a serial number. What i have to do?
The CC does not needs any serial number, it is based on Adobe ID.
In case you are being asked for serial number then you can refer to.
Creative Cloud applications ask for serial number
Re: Invalid serial number?
Regards
Rajshree -
How do I get back "devellopment" in Lightroom 5. It has been disabled after I have downloaded a trialversion of Creative Cloud but did not purchase it.
Uninstall the trial version of the creative cloud. This process will not interfere with your catalog, preferences and personal files it will just remove the application.
Download the Perpetual License version of LR 5.6 at the link below. Install and enter your serial number, voila.
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