Trying to organise a home move, so far taken over ...
My parents have been trying to organise a home move to their new home for over a month. So far BT have cut off the line, re-ionstated it back to the old property under a new account and thats it. Complaints have been logged etc and promises to call back but no-one has ever called back or moved this forward at all! Move will reuquire an engineer visit which is supposed to take 16 days, but has not even been arranged yet. Please help!
Hi jonchatt,
If you can fill out the contact us form in the "about me" section of my profile, we can take a look.
Cheers,
Chris
BT Moderator Team
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Hello Forum
First post.
Been trying to arrange a home move for 2/3 weeks now (New Build). Was told to get the address registered with Royal Mail. Have done this. Address still not appearing with BT. Get told on the phone someone will ring me back from offline team within 24 / 48 hrs but they never do.
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regards
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They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
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If this is what BT determines as, I quote "moving with less stress", I think they need to re-evaluate their competences, customer service and what the customer considers satisfactory!!!!!!
Mark (and very peeved off)Hi Mark,
This doesn't sound good at all. If you'd like us to look into this email me your details and a link to this thread at [email protected] and I'll make sure there aren't any further problems with the order.
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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