Trying to print to Color Laserjet CP2025n from OS X Mavericks on a Mac Pro over the network...
Basically, the configuration and drive status all seem OK. But when I try to print something from Adobe Reader, nothing happens after I click print other than the dialog dissappearing. There are no indications of error either. And when I bring up the printer queue, it is completely empty, as if the document was not even sent to it.
I am seeing HP Color Laserjet CP2025n (F4F285) in the Printer selection, as well as in the System Preferences. And from System Preferences, it shows up as "Idle, last used" with a green dot. I have attached full System Diagnostics, Bluetooth Diagnostics (although, I believe this is network'd over the LAN), and the System Report of my Mac Pro. You can see these @
https://drive.google.com/folderview?id=0B2wbE3EVNff3WUNQR2RPTjRmejA&usp=sharing
The other week it printed fine, but it I think I recall seeing two options in the Printer selection box. Now it only shows one, but again, the drivers indicate that everything is alright. I can even view the amount of ink remaining?
Hi @jahburnit
I suspect your question would be better answered in the HP Enterprise Business Community, as your HP Printer is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
You may find the HP Color LaserJet CP2025 Printer series support page helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP
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