Trying to purchase app and get " invalid address" message
when I try to purchase apps I get a "invalid address" message... anyone have an answer?
Restart your iPhone. Press and hold the On/Off Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the On/Off Sleep/Wake button until the Apple logo appears.
If that doesn't help, launch iTunes on your computer.
From the menu bar click Store / View My Account then click: Edit Payment Information.
Make sure your billing address, the security code, and the expiration date, are all correct then click Done.
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Please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are your fellow users.
As to your problem, try resetting the iPhone:
http://support.apple.com/kb/HT1430
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1 Reply Latest reply : by alexbird I have I money in my apple I'd and when tried to purchase Apps asking me two security question but I am not remember the answer so I need your helpHello there, Subhi.sa.
Just wanted to second Niel's recommendation. Additionally this Knowledge Base article also provides some steps you can take yourself if you don't remember your security questions:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email addresssign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
Thanks for reaching out to us on the Apple Support Communities.
Cheers,
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I also saw on another thread where it said the problem was in the address line. I have been using the same address and credit card info for years. I added an "e" to avenue. Previously I had Av. I fixed the problem after trying a dozen different things, unit, apt.ex....
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im trying to purchase photoshop and it keeps telling me the billing address doesn not match my credit card, but i assure you it does match . im a little confused. photoshop is for a buisiness and i can ot wait till tomorrow to get someone on the phone, i need it up and runnig todya. please help..thanks
First check and if necessary edit your account information.
Adobe ID
Then open a Chat session with Customer Service. Contact Customer Care -
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Works for music purchases, too.
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http://support.apple.com/kb/HT5262\
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Hi curliejo,
Welcome to the Apple Support Communities!
In your situation I would recommend the steps in the following article for troubleshooting iTunes. It may be necessary to completely remove and reinstall iTunes in this situation. Be sure to remove all of the components with iTunes in the correct order as outlined in the article before installing fresh.
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