Trying to purchase CS6 upgrade

Digital River appears to be blacklisting. Trying to purchase but order fails. Called credit card company, and was told there was no problem on their end. I've been told there isn't even the standard $1.00 preauthorization attempt at all. The order is just failing outright with no attempt at preauth whatsoever. Having to call to place an order defeats the purpose of online ordering.

Hi Millenium ,
thanks for the response.  Was thinking about contacting them.
Will try it later.
Post back when I hear something.
Cheers,
Everts

Similar Messages

  • Getting error message when trying to purchase LR5 upgrade download

    Hi,
    Just tried to purchase LR5 upgrade download. On the final step I received an error message.
    Can someone please look into this?
    Thanks, Marc

    Get chat help with orders, refunds, and exchanges (non-CC)
    http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

  • Counterfeit alert when installing purchased CS6 upgrade..

    Purchased Photoshop CS6 upgrade for my CS5 on Windows 7 64bit editing computer.
    Went through licensing process, gotten serial number from my account at Adobe, downloaded software and then, in set-up,  got:
    "Installation Failed"..."The product you are trying to install is not Adobe Genuine Software and appears to be counterfeit." 

    Thanks for the quick help Jeff.  Turns out that the installer gave me the option to install both a 32 & 64 bit version, which, for some reason, I accepted.  It didn't like that.  So I tried just the 64 bit version and that worked.  Gotta pay closer attention. 

  • Accidentally purchased CS6 upgrade for Windows instead of Mac, how do I exchange it?

    I recently upgraded our CS5 to CS6 and purchased it through the Adobe website. There was no option for choosing a particular platform (Mac or Windows) during the purchase process. I didn't realize that it was for Windows until I tried downloading my upgrade. How do I exchange this download to the Mac platform?

    Well, actually there was, but super-easy to miss. All you have to do is click on Edit at the Shopping cart where you would choose "upgrade" and "Mac".
    You can't use a Windows s/n to activate the Mac version. Serial numbers are platform specific.
    What you will be doing is to sign in, go through the Support Portal to request an return or exchange.
    Order product | Platform, language swap
    It's a mess I know, but at least you can.
    Gene
    Well, I'll be... I just went to the purchase Page and they got rid of the CC popup that started this confusion.

  • How to purchase CS6 upgrade

    I want to purchase the Design Standard CS 6 upgrade and prefer to have the DVDs instead of downloading for several hours. I have Design Standard CS 5.5. The Adobe site is extremely difficult to navigate to do this simple thing. I am not at all interested in Creative Cloud.

    Hi Leslie,
    Welcome to the Community!
    Please place an order here http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html?start=10, DVD's aren't available now so download is the only option
    Or else you can contact a reseller, find it here: http://adobedealreg.force.com/PartnerSearch?lang=en
    Thanks!
    Ankit

  • I have an older iMac running 10.7.5, w iPhoto 6.0.6. Trying to purchase or upgrade iPhoto, can't find a way. Any ideas?

    I have an older iMac running 10.7.5. It has iPhoto 6.0.6. I am trying to upgrade iPhoto, but cannot find any way possible to buy or upgrade it beyond present level. Recognize may not be possible to get 'current' but would welcome getting as close as possible...
    Thanks for any advice.

    If you do get an iLife 11 disk and install iPhoto it will be v9.0. You can run v9.4.3 so you'll need to use the following updaters to get to it:
    update to iPhoto 9.2.1
    update to iPhoto 9.3
    update to iPhoto 9.3.2
    update to iPhoto 9.4
    and finally to iPhoto 9.4.3

  • HT1689 I tried to purchase an upgrade to a game and it says contact iTunes support. I do not know what section of support I should contact

    I tried to upgrade a game but it says to contact iTunes support. Which support category should I contact?

    Click here and request assistance.
    (73937)

  • Error trying to purchase upgrade for CS5.5 -  CS6 production premium

    Hi all,
    I have been trying to purchase the upgrade for CS5.5 production premium to CS6 production premium without much succes.
    When  I try to checkout I get an error message that adobe can't continue or I need to retry again.
    Ofcourse I'm posting this because I have tried and tried again.
    I live in Suriname -South America.
    We don't speak spanish btw but  dutch incase you maybe wondering why I'm not visiting the spanish or latin site.
    I purchased the software  from B&H online from the USA . It's the boxed version.
    After I received it, I immediately registered it. Now I would like to upgrade.
    So for now I'm not sure what the problem maybe .
    But I hope to hear from someone who may assist me asap. If you need anymore info about me just let me know.
    Please forgive any grammer or spelling errors. I really enjoy this software and would love to continue to do so.
    Sincerely,
    Everts Aliredjo

    Hi Millenium ,
    thanks for the response.  Was thinking about contacting them.
    Will try it later.
    Post back when I hear something.
    Cheers,
    Everts

  • My new serial number for CS6 upgrade is rejected.  How can I download software?

    I just purchased CS6 upgrade.  The new serial number is rejected.  How can I download the software?

    Get in touch with support. Nobody here can sort out serial number issues. In the meantime, simply run the app as trial.
    Mylenium

  • Can't Download CS6 upgrade.

    Purchased CS6 upgrade from CS5.  At download screen I got message that my browser must be upgraded to work with macromedia with choice of browser update sites.  I have IE10 on Windows 8 and no upgrades are possible but it won't let me download.  When I go to my orders in the My Account section the timer spins indefinately and never lists anything even though I have purchased CS 3, CS4 and CS5 from adobe.  What gives?  How can I download my purchase?

    Use a different browser like Chrome or Firefox.
    Mylenium

  • SERVER ERROR STOPS PURCHASE OF UPGRADE

    For 3 days I have been trying to purchase LR5 UPGRADE from Adobe website.
    I am a UK user, logged in as usual, with a previous LR purchase showing in my profile.
    When I click the BUY (Upgrade) button there is always a server error. Cart is not updated and remains empty.
    If I ring support they put me on hold  F O R E V E R r rrrrrrrrrrrrrrrrrrrrrrrrrrrrrr.
    If I long in a USA region, I get the cart filled ok, buy check asks me ro re login as UK Region.
    I do not want to buy the Cloud version, although that BUY button does work.

    I've just tried it here (Southampton) and it's working ok.  You're trying from http://www.adobe.com/uk/products/photoshop-lightroom.html I assume?  Have you tried a different browser?  There might an oddity cached.  Alternatively Amazon have the upgrade for a couple of pounds less.

  • I have Adobe Creative Suite 5 Design Premium (Teacher and Student Edition.  I've purchased the upgrade to Adobe Photoshop CS6 - Trying to install, but it says my serial number is invalid?

    I have Adobe Creative Suite 5 Design Premium (Teacher and Student Edition).  I've purchased the upgrade to Adobe Photoshop CS6 - Trying to install, and it says the Adobe CS6 is valid - but only provides 'photoshop' options for entering my old serial number, rather than the adobe creative suite. How do I move past this so I can download it on my computer.  I don't want to upgrade to Adobe Creative Suite 6 - as I do not need all the programs, just photoshop.  From looking online, I read forums that said this was possible.  Please advise

    I don't want to upgrade to Adobe Creative Suite 6 - as I do not need all the programs, just photoshop.
    Unfortunately that option is not possible.
    You cannot upgrade a Creative Suite to a standalone product.
    Creative Suites can only be upgrades to other Creative Suites.
    You'll need to return Photoshop CS6 upgrade since you cannot use it.
    Return, cancel, or exchange an Adobe order
    Some options:
    Buy a Creative Suite upgrade, or
    Buy a full new copy of Photoshop CS6, or
    Join the Cloud

  • I recently purchased an upgrade to Photoshop CS6. (Dec 9 2014).  I have today downloaded the file (Photoshop_13_LS16.7z  This downloaded OK   When I tried to run the file (Winzip) I got the following message  "Installer failed to initialise. Could be due

    I recently purchased an upgrade to Photoshop CS6. (Dec 9 2014).  I have today downloaded the file (Photoshop_13_LS16.7z
    This downloaded OK
    When I tried to run the file (Winzip) I got the following message
    "Installer failed to initialise. Could be due to a missing file.  Please download Abobe support adviser."
    I tried to do that and it told me Adobe support adviser no longer exists.
    Could you please advise a solution.

    Extract it to a different location inside a dedicated folder and make sure to not destroy the file and folder hierarchy inside the archive. also run the install with sufficient user privielges and security stuff turned off.
    Mylenium

  • I have purchased a new mac book pro and I'm trying to install CS6 from old mac. I have installed cs6 upgrade but, software is asking for cs4 number which is not being accepted.

    I have purchased a new mac book pro and I'm trying to install CS6 from old mac. I have installed cs6 upgrade but, software is asking for cs4 number which is not being accepted.

    I should add that it's an HP photosmart 4280.I found it online and it shows the Mac 0SX operating system.

  • Trying 2 purchase iTunes TV shows & it says we need 2 upgrade everything!

    Hi there,
    Our config:
    10.4 OS X (intel)
    Itunes 8.2.1 (6)
    Safari 3.0.4.
    We are trying to purchase TV shows in iTunes - it says we need to upgrade to iTunes9
    We upgrade to iTunes9 - then it says we need to upgrade Safari to 4
    We try to upgrade to Safari4 - then it says we need Mac OS 10.5
    Mac 10.5 is chargeable product! $199 for the Mac Box !!
    Like - *** !
    All we want to do is pay and download a tv show in iTunes from Apple ..... and now they are seemingly screwing us for an OS upgrade just to do this !!
    Even when I uninstall iTunes9 .... and reinstall iTunes8 .... yes iTunes works, but I still can't download anything!
    Is there a way around this craziness?
    Cheers
    J

    Hi Jodie,
    Go here and check the Tiger button, uncheck the Keep me up to date box, no need to fill in the eMail Addy, click Download, install it when complete.
    http://www.apple.com/safari/download/

Maybe you are looking for

  • ERROR 1604 --- Windows XP 64 NOT Vista

    i just received my iPod touch 8gb last night, i won it on ebay. brand new, had not been opened. i know that apple, in its infinite wisdom has made iTunes not easily compatible with XP 64, but i read a simple tutorial on how to get Vistas 64-bit iTune

  • Migrating to a new disk

    Sorry if this is the wrong place for this, but I'm not sure where else it will fit. The basic story is this: I currently have /home on a huge HDD and everything else on a small SSD. I just got a new SSD and was wondering what the best way to copy eve

  • Could you please stop this spammer?

    Begin forwarded message: From: Christine M <***> Date: 17. November 2012 16:50:00 MEZ To: efrain18@*** Subject: Re: Reply-To: ewurajee@*** <Emails Edited By Host>

  • How is the fingerprint used for security

    Dear all, There were an excellent article last year about how the passcode is used in the security architecture of iOS http://www.apple.com/ipad/business/docs/iOS_Security_Oct12.pdf I was wondering how is the fingerprint used in the encrpyption mecha

  • Mac Pro slow to connect to internet after waking

    Since I upgraded to Lion my mid-2011 2.8 GHz Mac Pro takes about 10-15 seconds to connect to the internet. After waking from sleep in the past, I could launch my web browser and it was connected immediately. It is bad for my email. It is set to check