Trying to purchase item in a chinese app? payment help
i am tryin to purchase game gold however, i am gettin the error of please contact itune support. please help
You can't currently delete an account (any content that you purchased/downloaded via it will remain tied to it), but you should be able to log out of the currently logged in account by tapping on the id in Settings > iTunes & App Stores (Settings > Store on iOS 5 and below) and you can then log in with a different account.
Similar Messages
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i recently bought a few films from itunes but i had to reset my laptop and the films have gone and i have tried downloading purchased items but no films come up and im not buying them again. what do i do now to get my films back ?
Did you fail to back up your purchases?
If so, then they are gone. -
I am trying to purchase os x lion from app store. Getting a response saying I need 2GB memory available but I have at least 40GB free space??
Memory = Ram, the 40G free space you are referring to is hard drive storage space available, 2 very different things.
In order to run Lion you MUST have at least a Core 2 Duo processor and 2G of Ram, to find out whether you qualify (and it seems as though you don't) go to
Apple>About this Mac: you will be able to see the processor type and Ram installed thus
If you have less than 2G of Ram you can install more, if however you have a Core Duo (instead of Core 2 Duo) you can not run Lion. -
Is there a way to get receipts for previously purchased items in the Mac App store?
I just switched computers and did not save all of my receipts from my previously purchased items from the Mac app store. I was wondering if there was any way to retrieve receipts that showed how much I paid and when I bought the items.
Open iTunes on the new Mac, sign into your account and view your account information. There is a section for Purchase History where you can view the invoices for everything that you have ever bought from the iTunes stores and the Mac App Store.
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When trying to purchase additional content on an app it won't let me
I'm trying to purchase gems on boom beach and every time i tryout purchase could not be completed please contact i tunes support. I updated my personal and credit card information and i don't know whats wrong
If you haven't already done so then you will have to do as the message tells you and contact iTunes Support (these are user-to-user forums) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then Purchases, Billing & Redemption
(I've asked of your post to be moved to iTunes Store forum, where you've posted is for questions about the iTunes U app.) -
Please help me. I recently got a new laptop fro Christmas and i have begun to sync all my music and apps etc onto my new laptop. However, music that i have previously purchased on my iphone will not sync to my current laptop. I have tried 'transfer purchases' but only some have transfered, i still have over 200 songs to import and they won't transfer from my iphone to my laptop. Please help, it is very irritating. Thanks.
Unless the iPhone was purchased as unlocked very recently directly from an Apple Store (the only place in the US where unlocked iPhones are sold, and then only since June), which from the symptoms I doubt is the case, then it was locked to AT&T and jailbroken to make it work with an Irish cell carrier. Updating the operating system has now relocked the iPhone back to AT&T.
Only the cell carrier can institute an official unlock, one which will hold across updates of the operating system, and AT&T will not do so for any reason. All we can advise here is that you return the iPhone to your uncle and purchase an iPhone there in Ireland.
Regards. -
Purchased items not showing in App Store - Problem is BACK
I post a question earlier, the problem seemed solved, but it is back agin, how frustrating !! here it is the story
I am using iPad 3rd generation, iOS6.0.1. I just recently restored it due to a few crashes and shut down.
I can get most of my app back from restoration, but I can't see any items purchased in App Store in Purchased tab. There is nothing, I tried many steps suggested in the forum, (sign out, shut off, sign back, update all info in my apple ID, etc.) but none of them seems to work.
Later...
Problem solved... The difference is I signed back in not in Setting -> iTunes & App Store, but directly open App Store, and sign in at pop up windown. the order of sign in seems "stupid", it doesn't make sense no matter how you sign in to app store, but it does make the difference. Sigh....
Now...
Problem is back again... I have no clue what's going on here with iTune and App Store... thing seems screw pretty bad... any one can help??
Thanks a lot
HProblem solved... The difference is I signed back in not in Setting -> iTunes & App Store, but directly open App Store, and sign in at pop up windown. the order of sign in seems "stupid", it doesn't make sense no matter how you sign in to app store, but it does make the difference. Sigh....
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Please help.
You will have to
reinstall from the original source
Could be
1 - the restore disks that came with the computer
or
2 - the iLife DVD that you purchased
or
3 - the app store - log in under the Apple id used to purchase the software or to set up the computer - look under purchases - you might have to unhide or accept the Application first
Then you will have to restore your backup of the older iPhoto library from your backup
LN -
I am getting Error code 100 only when trying to purchase Logic Pro from the App Store. Why?
I have done all the regular trouble shooting, can download a free app just fine. I have more than enough money available for the purchase, but Logic Pro is giving me the error 100, and saying to contact I Tunes Support. I have, but don't really want to wait to start working on the projects I need to finish if there is a quick fix out there. Please help if anyone knows what's up? Thanks!
it keeps crashing my mac out and restarting
The Logic Pro app is crashing?
Try deleting the app using this free utility > Uninstall your apps easily. MacUpdate.com
That will remove all the associated files not just the app itself.
Then re download the app.
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select which apps you want to re download. Then right or control click where you see Installed then click Install.
Make sure and use the same Apple ID used for the original purchase. -
I keep getting an error message "can not connect to the iTunes stores" - what gives.
Microsoft does not currently have a Mac App Store version of Microsoft Office. So any apps that you find in the Mac App Store that sound like those programs are probably helper programs by third-party developers. The only way to get Office for Mac is directly from Microsoft on their website.
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HT1848 Still will not let me transfer purchased items from Ipod to PC need help...
My computer crashed and I have backed up my purchases but my movies will not restore. anysuggestion? on transferring my Ipod to myPC?
File is at the top left of your computers screen.
Not sure what your issue is. The new version and old one are very similar. Click View>Show sidebar and they will look very similar. -
I have been trying to purchase mountain lion from the app store and it doesnt let me. I keep getting mobile me in the system preferences and i want to upgrade so i can link this mac book with my icloud account and devices. How can I uograde to mountain lion?
Choose About this Mac from the Apple menu, click on More Info, and check the model identifier against the following, which are the earliest models capable of running 10.8:
iMac7,1
MacBook5,1
MacBookPro3,1
MacBookAir2,1
Macmini3,1
MacPro3,1
Xserve3,1
If your computer is incapable of running 10.8 but has at least a Core 2 Duo(not Core Duo) CPU and at least 2GB RAM, phone the online Apple Store and order a download code for Lion.
(75909) -
Purchased items will not load since iOS 6
Both iPhone 5 & iPad 3 on iOS 6 will not load purchased items tab in the App Store app.
Yup, did that also signed out & back in multiple tones on both devices.
Have reset network settings, have hard reset devices,
Have restored device both from icloud and once from Mac as NEW as well
As restore.
I can't see how this can be a device issue as both iPad & iPhone became unable to load
Purchases as soon as iOS 6 came into the picture.
Feels like its an iOS 6 issue or an apple I'd issue,
But since others are having it as we'll it must be iOS 6. -
Trouble downloaded purchased items to new devices
We just got a new iPhone and macbook and my we cannot see our previously purchased items (music or iphone apps). Doe we have to do something else to see these files?
John"ought that when you purchased apps with your iphone that your iTunes account knew that you purchased them and would let you download them to a new device"
Not correct. From the terms of use of the itunes store:
"PRODUCTS CAN BE DOWNLOADED ONLY ONCE; AFTER BEING DOWNLOADED, THEY CANNOT BE REPLACED IF LOST FOR ANY REASON. YOU SHALL BE RESPONSIBLE FOR BACKING UP YOUR OWN SYSTEM, INCLUDING ANY PRODUCTS PURCHASED OR RENTED FROM THE ITUNES STORE THAT ARE STORED IN YOUR SYSTEM."
http://www.apple.com/legal/itunes/us/terms.html#SERVICE
You can transfer itunes purchases from an ipod: File>Transfer Purchases
You can try contacting itunes support to ask for an exception, but they are under no obligation to do so. -
I am trying to purchase a subscriptions from an app on my iphone and I am getting can't connect to itunes store and to contact itunes support its annoying and I am not getting the correct repoonse from the link
I am getting the same thing right now. Although I am trying to purchase a game on my iPad. I contacted support and am waiting to hear from them.
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