Trying to re-install Keynote from the Apps store but it just says 'installed'!
Huge problem with Keynote. Have uninstalled it and Pages from my laptop, but now the App store won't give me an option to re-install. Help!
Michael ..
Make sure you are using the same Apple ID used for the original download of both apps.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Similar Messages
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I have Snow leopard, 10.6.8 on my iMac, I just tried to install Lion from the App store, but during proces, the install stops after one minute saying: "software might be damaged". I downloaded the software again, same thing. What must I do to install Lion? I have still 487GB free.
Quit all other programs and open Disk Utility
Select your "MacintoshHD" drive on the left and indented and click Erase > Erase Free Space > Zero and let it complete.
Also run First Aid > Repair Disk and permisisons.
If Repair disk gives a error, you have a bigger problem, if repair permisisons fixes and completes, even if it fixes the same thing twice if you click it again, it's ok. Apple just changed things.
You should be able to download the file sucessfully this time, if not, take it to another location with better/faster internet.
If not then run through this list
Step by Step to fix your Mac -
When i try to install something from the apps store it trys and says waiting,then nothing
just got a new iphone 4,and trying to install facebook etc and when i try it comes up waiting and then it vanishers.
now its telling me to enable cookies but they are already on.
please help im going to throw this phone at the wall.Cookies? You need to go thru the app store not safari.
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I'm trying to download a game from the app store but nothing happens
im trying to download Deus Ex: ultimate edition but nothing happens it just stays at 0% and i meet all the requirements i dont know what to do
HI..
So your Mac is running v10.7.3 or later? Just making sure. Your profile indicates the iOS 5.1.1 ...
If you have anti virus software installed, disable that.
Make sure there's enough free space on the startup disk since the app is 15.51GB.
Click your Apple menu icon. From the drop down menu click About This Mac then select Storage from the menu.
Make sure there's a minimum of 15% free disk space. -
I have tried to download an ap from the app store but can't as phone thinks I am in the US
I have downloaded the latest OS and want to download an ap. I found that I was unable to download the ap as my phone thinks I am in the US and won't let me access the UK ap store. How can I get my phone to reconise that I am in the UK so I can download app from the UK app store?
Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region...change here.
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I can't even download an app that I have already purchased without it showing me that I need to log into my account and them showing me where I need to reneged my credit card information.
Hi shelleymb,
If you are having issues downloading a song in iTunes such as you describe I would suggest using the steps in this article to troubleshoot -
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks for using Apple Support Communities.
Best,
Brett L -
Whoops, I think I should have posted my message here...Anyway, I'm trying to download Bioshock Infinite from the app store but get a message saying I don't have enough disc space. The game requires 30 G and when I look at my internal hard drive it shows 60 G free.
What gives?Jenniferwood2829 wrote:
... so I don't understand why I still get this message when I show I have 15GB available in iCloud?
It means you do not have enough Space on your Device and need to create More Space on Your Device by Deleting some items off your device. -
I have purchased Keynote from the app store to use on my MacBook Air, but I cannot find it on the computer, and so I cannot install it.
What else do I need to do?ros100 wrote:
I am confused!
Me too. Have you purchased Keynote via the App Store app in your Mac's dock or Applications folder? ...Purchasing Keynote for iPhone/iPad still requires that you purchase the Mac version separately:
https://itunes.apple.com/us/app/keynote/id409183694 -
Hi there.
Have an iphone 3G and wen to install the Facebook app from the app store. Wen I selected install app, it said that the iphone requires IOS 4.3.
I then plugged the phone into itunes and it said the phone was up to date (IOS 4.2.2 I think it said?). How can i install these apps, the same happened and other apps i tried to install. Any advice would be much apprecaitedUnfortunately there is nothing that you can do and you CAN'T install these apps becuse your phone is too old. A 3G cannot be updated beyond iOS 4.2, which is the most it can support and these apps need iOS 4.3 or above to be installed and there are no versions of these apps available.
Developers have to place a cut off somewhere and keep developing for the most recent software that does not now include the 3G.
If you want to install these apps on your phone, then you will have to upgrade to either an iPhone 3Gs, iPhone 4, 4s or 5. That is all you can do because you won't be able to download these apps on an iPhone 3G - just not possible any longer. -
hello everyone! i have a new macbook pro and i want to download aperture. my app store says it is already installed (on my old macbook pro). how do i install aperture from the app store in this instance please?
Are yoy sure that Apeture is not in the Applications folder of the new system? If it is move it to the trash and the App Store will let you download Aperture from it.
You will need to make sure you use the same Apple ID you used to purchase it in the past.
regards -
Just downloaded Lion and now iMovie won't respond when I try to open it. Even tried deleting the program (since it was an older version) and bought it new from the app store, but still won't respond.
Thanks for this mha007 - I can now open FF with a new profile. Can I copy my settings from the old profile or will this bring over the same problem, maybe a corrupt file. If it would bring the same problem, is there any way I can check which file is corrupt, apart from taking them over one by one?
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I cannot down load Yosemite from the App Store. It keeps saying there is an error. I have Mavericks installed now. Can I download Yosemite anywhere else besides the App Store?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ appstore.log
from the hierarchical list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
Each message in the log begins with the date and time when it was entered. Select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, click the Clear Display button in the toolbar of the Console window and then try the installation again.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
☞ The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting. -
how do i delete from the startup disk? I am trying to get Mountain Lion from the App store and it says that the purchase was not complete because i need 4.06 GB space to download OS x 10.8. and to remove items from my startup disk to increase space. How?
ThanksYou can use iCloud with 10.7.5. You do not need to upgrade to Yosemite. You should provide a minimum of 15 GBs of free space or 10% of the hard drive's capacity, whichever is greater.
Freeing Up Space on The Hard Drive
1. See Lion/Mountain Lion/Mavericks' Storage Display.
2. You can remove data from your Home folder except for the /Home/Library/ folder.
3. Visit The XLab FAQs and read the FAQ on freeing up space on your hard drive.
4. Also see Freeing space on your Mac OS X startup disk.
5. See Where did my Disk Space go?.
6. See The Storage Display.
You must Empty the Trash in order to recover the space they occupied on the hard drive.
You should consider replacing the drive with a larger one. Check out OWC for drives, tutorials, and toolkits.
Try using OmniDiskSweeper 1.8 or GrandPerspective to search your drive for large files and where they are located. -
Is there a way to remove installed updates from the App Store update window? I keep getting an alert that I have an update for Apple Remote Desktop. It says its installed, but the alert and the app keep showing up. Annoying!!
Spotlight: How to re-index folders or volumes
http://support.apple.com/kb/ht2409
Mac App Store: Cannot update App Store purchases or updates do not seem available
http://support.apple.com/kb/TS4236
If re-indexing the spotlight doesn't fix it,we can try a few other tricks. -
Im trying to download Final Cut Pro from the App store but I keep getting an error message when I hit "buy app"
The error message reads: We could not complete your request, please contact Itunes support to complete this option.You are almost there:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
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