Trying to redeem iTunes card told first time purchase on computer needs security question answered which I did not set up or know the answer to

Trying to redeem iTunes card. Was told first time purchase needs security questions answered and don't remeber setting them up to start with and I have made several purchases before without answering questions. Getting no help from Apple support. How can I make new answers for new security questions.

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

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I have tried to download ITunes 11on Windows 7 but I keep getting error message 5 telling me it did not install correctly and to install again. Can anyone help?

I have tried to download ITunes 11on Windows 7 but I keep getting error message 5 telling me it did not install correctly and to install again. Can anyone help?

HI there,
I would recommend taking a look at the troubleshooting steps found in the artilce below.
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
-Griff W

HT5312 I'm trying to buy iTunes for first time, but can't verify security questions.

I'm trying to buy iTunes for first time and can't answer security questions.
<Personal Information Edited by Host>

The page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset (these are user-to-user forums).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

Trying to redeem itunes card

I am trying to redeem an i tunes card. during scratch off it appears the code was damaged for not printed clearly. I can see the serial number on the bottom that is also printed on the activation receipt from the store where it was purchased. Is there any way to redeem this card?

http://support.apple.com/kb/TS1292

I'm trying to make a purchase on App store for the first time and I forgot my security questions. What should I do?

I have set up my apple ID quite some time ago and I don't remember what I answered for my security questions. Can someone help me with how to change them so that I can make my purchase? Thanks

If you have a rescue email address (an alternate email address is different) on your account then you can use that to reset them : http://support.apple.com/en-us/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : http://support.apple.com/en-us/HT201356
Or if it's available in your country you could change to 2-step verification : http://support.apple.com/en-gb/HT5570

HT3702 when im trying to update my CARD NUMBER IT KEEPS TELING ME THAT MY SECURITY CODE IS WRONG AND IS NOT

im trying to update my card number n it keeps telling me is wrong when is not

Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

First time to build computer - Need help

Hello, I just finished putting my computer together. It was my first time and I think everything went pretty well. I just finished putting Windows XP on it. However, I have a few questions/problems still:
1) Whenever I turn the computer on it still has a screen with Platinum on it saying tab to post | del to enter bios. Is this normal?
2) After that screen goes away, it stops loading and says "Press F1 to continue, DEL to enter SETUP" and I have to make a selection.
3) After I press F1 to continue it says Press<Ctrl+S> or F4 to enter Raid Utility, but I dont have any raid stuff. If i leave it alone, then it enters into XP
4) After XP loads, if I try to goto my computer I get a blue screen. It says MACHINE_CHECK_EXCEPTION on it towards the top. Towards the bottom it says
*** STOP: 0x00000009C (0x00000 and some more numbers). How do I fix this. I don't know if this helps, but I have a 200GB harddrive that was brand new, and whenever I booted with XP CD it said it only saw 131,000+ MB. I said to format anyway, hope that didn't screw me up.
Thanks for the help.

1. It's a normal default setting for the bios screen to show the logo. I personally don't like it, so I turned it off. You can access it in the "Advanced BIOS" page of the bios.
2. Something must be in error to have the system stop booting. The bios only stops on errors. I wouldn't be overly concerned yet though. Default settings on the board make it stop on all errors. It should give you a reason why it's stopping so look at the screen when it stops and tells you to hit F1. That should give you an idea of what needs fixing.
3. Just turn off the RAID function. It's in the "Integrated Peripherals" screen.
4. Could be any number of reasons, checking your memory would be a good first step. As to Windows only seeing it as 131GB, that's probably because you installed with an older version of Windows XP, before SP1. Back then it couldn't see drives bigger then around 139GB. Install SP2 and you shouldn't have a problem. Just make sure that your BIOS sees it as 186GB. That's what 200GB drives usually show up as.
Michael

I do not know how to get the music that I buy on itunes, on my mac, onto an ipod. I have already authorized my computer and "downloaded" my music, but that did not do anything. Please I really need to know how to do this on my own but I am stuck.Thank you

I do not know how to get the music that I buy on itunes, on my mac, onto an ipod. I have already authorized my computer and "downloaded" my music, but that did not do anything, or provid the results that I was expecting, at least. Please, I really need to know how to do this on my own but I do not know what to do.Thank you in advance to anyone that is answering this question that I know most everyone but me knows how to accomplish. thanks!!!

In iTunes go to the Help menu in the upper menu bar. Then click on iTunes Help. Then on Sync your iPod, iPhone or iPad and follow the instructions.

TS3297 I have tried to buy new tunes from the store on a new computer and it is asking me security questions that I don't know the answers to. How can I reset these security questions to ones that I do know the answers to?

I have tried to buy new tunes from the store on a new computer and it is saying that I have to answer security questions for which I do not have the answers. How can I buy new tunes if I can't answer the security questions please?

https://discussions.apple.com/message/20480446#20480446

How can I verify credit of an itunes card that has already been redeemed? My Grandson and I both redeemed itune cards on our shared account about the same time. There isn't a credit balance after his purchase?

How can I verify credit for an itunes card that has already been redeemed? My Grandson and I both redeemed itune cards on our shared account about the same time. There isn't a credit balance after his purchase?

Have you checked the account's purchase history to see if anything could have used up the balance : See your purchase history in the iTunes Store - Apple Support ?
If there aren't any purchases then try logging out and back into the account (e.g. on your iPad tap on your id in Settings > Stores and then log back in) and see if a balance then shows on it. My account's balance shows at the top right of the store's page on my computer's iTunes, by clicking on my name towards the top right of the iTunes screen, and by logging in to view my account via the Store > View Account menu option. On my iPad devices it shows at the bottom of, for example, the Featured tab in the App Store app under my account id (or you can view your account via Settings > Stores and it should show on the screen that you are taken to)

HT3702 Hello, I bought an itunes card since long time and i just try to use it today but massege was written that this card allready redeem plz i need a help

Hello, I bought an itunes card since long time and i just try to use it today but massege was written that this card allready redeem plz i need a help

If the card is still usable then sell it on eBay i buy us itunes card all the time from eBay,
There is no way to make it work in the OZ Itunes store

I am trying to buy gems for my games and it says purchase can't be completed. Already I redeem iTunes card. Pls help

I am trying to buy gems for my games ant it says purchase can't be completed. Already I redeem iTunes card.. Pls help

If you are also getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I am trying to intall iTunes for the first time on my computer/ windows 8. I can get through the installer, then at the end, i'm getting an error: 0x80071A3F ??? Please Help

I am trying to intall iTunes for the first time on my computer/ windows 8. I can get through the installer, then at the end, i'm getting an error: 0x80071A3F ??? Please Help

Hey 78463,
Welcome to Apple Support Communities! I didn't see that particular error message in any documentation, but issues installing iTunes are resolved a majority of the time by completing the troubleshooting steps in the following article:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Cheers,
David

HT201209 Cannot redeem iTunes card first letter looks like x and there's a 6 could it be G? Ugh

Cannot redeem iTunes card plz help

Click here and request assistance. Supply the iTunes Store staff with as much of the code as you can.
(83754)

I get error 5002 when trying to redeem gift cards , what do I need to do to fix this.

I get error 5002 when trying to redeem gift cards, what can I do to fix this?

http://store.apple.com/us
I have been trying to fix this myself and just found a way tonight. This started happening after I downloaded a new version. I tried several other approaches and was unsuccessful until I was directed to the support website. I searched for 5002 error. I chose specific conditions and alert message. Then chose "Error 5002" which gave a little detail.
Basically I had to go to the above site and change my password and some other account information. It didn't work when I tried in my actual ITUNES application. I think because my account was so old and they upgraded some security items like stronger passwords etc., so the old stuff was no longer good enough. I have now redeemed two gift cards. I hope it helps.

Trying to redeem iTunes card told first time purchase on computer needs security question answered which I did not set up or know the answer to

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