Trying to reinstall CS5 onto new pc after laptop started acting up

Hi,
I had purchased the CD for Photoshop CS and then eventually upgraded/downloaded to CS2 and did the same in April 2011 for CS5. I have the license number and the 'program" on an external hard drive where I saved everything, but when I click the setup icon, it says it's the license is valid, but a qualifying product cannot be found on this computer.
Can anyone help me with this? I really need to get CS5 up and running.
Thank you in advance for any suggestions.
Kathy

The upgrade installer should prompt you for the serial number of the previous version from which you upgraded as wel as the s/n for the newer one if it doesn't find the previous version installed on your boot drive.
I cannot remember whether you could upgrade from CS2 straight to CS5, skipping both CS3 and CS4. Your best bet is to contact Adobe customer service on the phone directly. We're just users like you here.

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Trying to reinstall CS5 onto new pc after laptop started acting up

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