Trying to reinstall lion os on MacBook

I am trying to reinstall lion on my MacBook air, but it just says its trying to verify details with apple but nothing else happens?
When I boot up the MacBook, a utilities window opens with 4 options to choose from. I select reinstall mac os x and then on the next screen, it says to set up the installation of mac os x 10.7 click continue, so I do that, it then says to download my computers eligibility will be verified by apple, I click continue and it says loading installation information... But doesn't go any further, the wheel keeps turning as if it is doing something, but nothing else happens. Any ideas?

update:
1. Called Support... and it didnt really help. basic troubleshooting etc.
2. continued my testing - restart CMD + R and connect to my office wifi (yesterday was at home) and start downloading the installer. after a while, got the installation popup prompting me to install, click next, then got finally to download the Lion source. However, my connection in office is so slow it was taking 7hours to get the whole thing.
3. I thought that the guy at the end of the line did something miraculous... I then disconnected and went back home trying the exact same steps... and I was impossible to get it work !!
This is really amazing, the worst piece of crap I have ever seen. Brand new macbook air shipped with Lion installed and I can't get to reinstall the whole system ?!? This is really ridiculous !
Another part is that I tried to install Snow Leopard from the USB key (provided with earlier mba 11") and it can't even get to the installer... that's another point...
Apple, can you get a fix?

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