Trying to reinstall my CS6 Upgrade

I have had my computer rfomatted and all software deleted in the process. I have been using CS5 extended for a few years now. When I went back in to upload my recent purchase of CS6 Upgrade which I have been using for the past 3 months..it doesn't recognize my serial number to the upgrade. Please let me know how this is possible... Thank you

I wonder if it is an Ativation issue? It looks very much like the system had a clean reinstall of the OS, and you may depend PS was not deactivated first. It also depends on whether CS5 and the CS6 upgrade were obtained as downloads from Adobe. If that was the case, then CS6 would have been seen as an upgrade from the order history. If CS5 was installed from a DVD, then CS6 might need to see CS5 installed and Activated before it will accept the SN.
[EDIT] It's moot now that DVDs are no longer available, but direct download of the Adobe apps has long seemed the most sensible approach to me. No searching for lost DVDs or serial numbers. All of the information available from anywhere in the world you happen to be with Internet access.

Similar Messages

Trying to reinstall Dreamweaver CS6 on macbook after a clean install of macbook. Put serial

Trying to reinstall Dreamweaver CS6 on macbook after a clean install of macbook. Put serial # in. Accepted. Then keeps on coming up withMac message "Setup wants to make changes. Type your password to allow this." Type in correct password and it keeps repeating this same message. I know password is correct as password does not wobble as it would if password is incorrect.

that's your mac's password.
if it's not accepted, Forgot Mac Password? How to Reset Your Mac Password (with or without CD)

Tried to reinstall PS CS6 from download, will not load after download and install, need assistance

I tried to reinstall PS CS6 from download, will not load after download and install, need assistance.
Thank you.

Thanks for the suggestion - but I eventually tried again and was able to contact via "chat" to someone qualified to help. The problem was that in my existing "bridge" - preference was (I think by default) - checked to startup in background on Login. I did not realize this - because I don't think I set it that way in the first place (maybe I did a few years ago) - and I could not see anything in task manager to suggest that bridge was running an application or any process - but when I learned this - I was successful in installing PS CS6.
Yes, I'm still not on solid ground re: whether or not I want to change from "owning" the tool or renting it -- what concerns me is that is sounds like regardless of users wishes, Adobe is headed in this direction and will eventually make it financially more feasible to go that route. At the moment I think they are "asking" for everyone to get on their bandwagon, but who knows. They have a powerful set of tools, that they continue to support and advance - and along with those development and support costs, they also would like to make a profit - so I understand if their past marketing model is no longer sufficient.
Thanks again.
John

Tried to reinstall my CS6 master collection onto my iMac. It will not install - In Design, Fireworks, Premiere Pro, Encore, After Effects, Flash Professional, Photoshop, Illustrator & Prelude. Could you give me some advice. I noticed problems when I was d

Tried to reinstall my CS6 master collection onto my iMac. It will not install - In Design, Fireworks, Premiere Pro, Encore, After Effects, Flash Professional, Photoshop, Illustrator & Prelude. Could you give me some advice. I noticed problems when I was doing some 3D work and the computer kept crashing and thought I would just reinstall my software.

uninstall (using the uninstallers), clean Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 and then reinstall.

Trying to reinstall Photoshop CS6 on a new computer

help! Trying to reinstall CS6 on a new computer but getting an error message that states the serial number is invalid. What do I do?

Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
Find your serial number quickly
Chat - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I'm trying to reinstall the cs6 but it says the serial number is not valid

why i can't reinstall my CS6?

Hi Michael,
The provided serial key is a valid serial for Design and Web Premium CS6 Upgrade.
To use the serial number you need to have the serial number fo the previous qualifying version handy as the installer will prompt to enter the olde serial number as well.
Regards,
Rave

CS4 is no choice when reinstalling my CS6 upgrade

I have accepted (2012-03-07) the time limited opportunity to buy an upgrade from version CS4 to CS6.
At reinstalling now CS4 is not a choice as qualifying product at "Serial number upgrade"! How can I do?

Sorry, but you'll need to contact Adobe. Nobody here can help you with that.
You might be able to get it fixed with an online chat.
Bob

Trying to reinstall/download CS6 after it expired

I have re-activated my subscription after it expired in December and am now trying to re-install it. I was getting a message telling me that it was a non-authentic downlowd, so I uninstalled the old CS6 . Now I keep getting this message: Adminstrator privileges are required to continue with the installation. The installation gets most of the way through before this message pops up. I have changed the user permissions to the same as those for the administrator, rebooted and re-attempted the download several times. Any advice or suggestions would be greatly appreciated. My OS is Windows 7.

Hi Garkat,
Please try the following :
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try installing in the new enabled Admin user account and check.

Reinstall Photoshop CS6, serial # not recognized

Please help. Had to reformat pc. Trying to reinstall photoshop cs6 but installer says my serial no. is not valid. It was an upgrade so went back and tried previous serial no., that didn't work. Tried, original serial no. of cs2 and that didn't work. Help.....

If its an update you will need two serials. Your upgrade serial and one of your prior upgrade serial or you original product serial. You should be able to get these serials by logging on to Adobe.com with your Adobe user ID and Password. Then go to My Adobe then My Producrs and click on your CS6 and Prior products to see your serial numbers.

Windows 7 crashed after Creative Suite 6 Design and Web Premium completed an update. The only Windows restore point that worked was pre-installation of CS6 software. Now when trying to reinstall I get the 'installer failed to initialize' message. Have tri

Windows 7 crashed after Creative Suite 6 Design and Web Premium completed an update. The only Windows restore point that worked was pre-installation of CS6 software. Now when trying to reinstall I get the 'installer failed to initialize' message. Have tried using the CC Cleaner Tool but nothing works? Any solution please. Was new computer and newly purchased CS6 software downloaded 2 days prior to the upgrade.

make sure you follow all the steps here, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Photoshop CS6 upgrade reinstall fail

On a Windows Vista service pack 2 machine.
I successfully installed Photoshop CS6 upgrade on my computer and it was up and running. Two days later I was hit with the FBI moeypack virus and had to do a system restore and then ran Mallwarebytes to get rid of it. The system restore point was just before I installed CS6 and after the restore, CS6 was gone. I tried to reinstall CS6 and now the installer fails. I ran Adobe Support Advisor and it shows no problems. I ran Adobe creative suite cleaner tool chosing CS6 and it didn't help. Photoshop CS5 is still on my computer and it still runs OK. I am at a loss as to what to try next.

Photoshop CS6 in not compatible with Win Vista. Please find the System Requirement: http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-photoshop.html#main_ Photoshop_CS6_system_requirements

!!!HI, SO I BOUGHT MOUNTAIN LION ON MY MACBOOK PRO TRYING TO UPGRADE FROM SNOW LEOPARD, AND WHILE TRYING TO REINSTALL THE OS SETUP AS IT SHOWED IT COULDNT BE VERIFIED, I CROSSED OUT MOUNTAIN LION FROM MY PURCHASES, ITS NOW GONE, DO I HAVE TO BUY IT AGAIN?

HI, SO I BOUGHT MOUNTAIN LION ON MY MACBOOK PRO TRYING TO UPGRADE FROM SNOW LEOPARD, AND WHILE TRYING TO REINSTALL THE OS SETUP AS IT SHOWED IT COULDNT BE VERIFIED, I CROSSED OUT MOUNTAIN LION FROM MY PURCHASES, ITS NOW GONE, DO I HAVE TO BUY IT AGAIN?

Please google search for "Mountain Lion disk crash" before upgrading you mac pro. You might need to replace you Mac hard drive after the upgrade.So many people had the same problems including me.
Be aware of the Mountain Lion upgrade problem.

Since upgrading to Windows 8.1, iTunes no longer recognizes my iPhone or iPad. I tried to reinstall iTunes. That did not address my problem. Any suggetions on what I should do?

Since upgrading to Windows 8.1, iTunes no longer recognizes my iPhone or iPad. I tried to reinstall iTunes. That did not address my problem. Any suggetions on what I should do?

Hey Bob0725!
Here is an article that will help you troubleshoot this issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden

I uninstalled Adobe Acrobat Pro due to Windows 8 malfunction with starting up. I am trying to reinstall as I am an owner of the Creative Suite CS6 and I cannot access my serial number. I purchased the software in 2013 and never registered i, apparently. W

I uninstalled Adobe Acrobat Pro due to Windows 8 malfunction with starting up. I am trying to reinstall as I am an owner of the Creative Suite CS6 and I cannot access my serial number. I purchased the software in 2013 and never registered i, apparently. When directed on Adobe's site to access the serial number, it takes me to an outside 3rd party site, which I tried but it does not actually work. HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hey beccac85068042,
Adobe will provide you the serial number only if you are a registered user.
Please refer the following link to know more on registration for Adobe products:
Adobe product registration FAQ
You might Contact Customer Care and seek help on the same.
Regards,
Anubha

I tried to download the latest upgrade and got the following: "iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 193). Program Files/Common Files/Apple/Apple Application Support\ApplePushService.dll

I tried to download the latest upgrade and I got a message telling me "The application or DLL ProgramFiles/CommonFiles/Apple/Applie Application Support\ApplePushService.dll is not a valid Windows image. Please check this against your installation diskette." and then below that another message "iTunes was no installed correctly. Please reinstall iTunes. Error 7 (Windows error 193). I tried reinstalling and it still will not work.

Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. If you're using Vista or 7,now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP,head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever

Trying to reinstall my CS6 Upgrade

Similar Messages

Maybe you are looking for