Trying to reinstall PS Elements12 on Mac 10.9.2 ?

tried all the help links and can sign in to my account, see my product and the serial # but no selection tab  to download. Are you able to assist?
Thanks,
Don

Don
We are not Adobe here. Just Premiere Elements users trying to help other Premiere Elements users with their Premiere Elements projects.
If you purchased Premiere Elements 12 Mac from Adobe via a download, then Adobe is the only one who can sort out the purchase details with you.
You can do that by contact Adobe via its Adobe Chat. Click on the following link. When the link opens, click on the statement "I still need help" to bring up the Adobe Chat. The category for this would be Orders, Refunds, and Exchanges.
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=orders-refunds-and-exc hanges
Please let us know the outcome.
Thank you.
ATR

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