Trying to relink video clips and getting "import reporting a generic error" using Premiere Pro CC 2014 on a Mac

Moving a project over to another computer and I was trying to relink video clips and getting "import reporting a generic error" message.

Did you find a solution? I'm having this same problem.

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When trying to import music files I get a error message that says "importer reported a generic error" I'm using windows 7, DellPC, installed premiere elements 13 2 days ago. Also when previewing and editing video,screen looks great but when I transfer to

When trying to import music files I get an error message Thea says "importer reported a generic error". Also when editing video, screen views look great but when I transfer to PC or flash drive video quality is very poor. Any suggestions?

chansen232
Premiere Elements 13 on Windows 7 (presumed 64 bit).....
1. Music files and error message...are these music files from iTunes? If so, convert them to .wav in iTunes to convert them to wav version, and then import the .wav version into Premiere Elements 13 project using Premiere Elements 13 Expert workspace's Add Media/Files and Folders/Project Assets from where you drag the wav version to the Soundtrack.
The following are the instructions for the iTunes converting
http://support.apple.com/en-us/HT1550
If any problems with the instructions, please let me know, and I will go through them with you.
2. How you set up the project and the export settings that you select greatly influence your end product result.
a. What are the properties of the source media?
b. What project preset did you (manually) or the project (automatically) set to match the properties of the source media.
(If you do not know, please tell us what you see for the readings of Editing Mode, Timebase, Frame Size, Pixel Aspect Ratio - even
if the fields look grayed out.)
c. For your export...Publish+Share/Computer/and then what? And what preset? Did you use the default settings of the preset or did you
customize the export settings of the preset under the preset's Advanced Button/Video Tab and Audio Tab?
Let us start here and then decide what next.
Thanks.
ATR

Putting video clips (mov) in to edit work place time line after photos (jpeg) getting error message, the importer reported a generic error. ? please help thanks

premier elements12, putting video clips (mov) in to edit work place time line after photos (jpeg) error message, the importer reported a generic error. ? please help.

TINA54
Thanks for the reply.
Some general comments...
Regarding:
THERE ANY WAY I CAN PUT MULTIPLE RANDUM TRANSITIONS IN TO THE TIME LINE WITH JUST ONE CLICK ? .
There is no transition choice for random transitions across the Premiere Elements 12 workspace Timeline. But, the Elements Organizer 12/Create Menu/Slideshow and its Slideshow Editor does have that random transition choice. So, one possibilitity would be to create your slideshow in Elements Organizer 12 Slideshow Editor and then move the slideshow into Premiere Elements with the Output of Edit with Premiere Elements Editor command.
Pending more details of the slideshow you are creating, I think that you would get your best photo quality and overall results staying with Premiere Elements 12 workspace (1080p) project and the transitions randomized manually.
perhaps applying the default to all (all at the same time),
using Timeline Menu/Apply Default Transition,
and then replacing transitions randomly for the random transition look).
Please let us know if any of that worked for you.
Thanks.
ATR

When playing my ipod on an ipod dock the vocals are very faint. It is fine when doing through the headphones. I am trying to sync for updates and getting the message "An unknown error occured (-1)" - help

When playing my ipod on an ipod dock the vocals are very faint. It is fine when doing through the headphones. I am trying to sync for updates and getting the message "An unknown error occured (-1)" - help

Error -1
Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Also see:
-1 error
-1 error too

I am trying to download a movie and get the message: "An unknown error occured (5002). There was an error in the iTunes Store. Please try again later." Waited a day and still get the message. Have downloaded movies before.

I am trying to download a movie and get the message: "An unknown error occured (5002). There was an error in the iTunes Store. Please try again later." Waited a day and still get the message. Have downloaded movies before.

Did you ever get an answer?

"Importer reported a generic error" message while importing ProRes 422 clip

Hi all. I am getting an "Importer reported a generic error" message when I try to import a ProRes 422, linear PCM clip into Premiere Pro CS6. I have imported other ProRes 422 clips in previous projects without a problem, although those clips did not have the linear PCM codec included. I have tried to solve the problem using advice on other forum threads. Changing the file name did not work. Removing underscores in the file name did not work either. Copying the file and pasting to a different folder before re-importing did not work either. The file DOES open in AE, but I am getting the error message without fail when I try to import into Premiere. Any thoughts on how to remedy the situation? FYI - I am still running version 6.0.0 of Premiere. Thanks for your help!

Try going to Help | Deactivate in Pr. Close Pr. Reboot. Launch Pr and activate if requested. That procedure has helped some users restore missing codecs and presets, maybe it'll help your Dynamic Link.
Jeff

Every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

jade harding
What version of Premiere Elements are you using on Windows 8.1 64 bit? For now I will assume Premiere Elements 12 in a NTSC set up.
Your iPhone 5s video is expected to be 1080p @ 30 progressive frames per second? Do you confirm that? Because of the source of your video, it is highly likely that you are dealing with a variable frame rate.
Please give the following a try to see if you then have an "importable" product to take into Premiere Elements presumed 12/12.1.
Download and install the free HandBrake program.
http://handbrake.fr/
Import your video file into the program.
Make sure you browse to and set Destination (suggested Desktop location)
Go to the Video Tab and set
Video codec = H.264 (x264)
Frame Rate = 29.97
put a dot next to Constant for the Frame Rate
Click on the Start at the top left of the workspace
Wait for the "Queue Finished" to appear in the progress bar at the bottom left of the workspace.
Then see if this H.264.mp4 (1920 x 1080 @ 29.97 progressive frames per second file can be imported into Premiere Elements 12 project with a manually set project preset of NTSC/DSLR/1080p/DLSR 1080p30@ 29.97.
Details for setting manual project preset can be found in
ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting
The details that I have posted in this reply are customized for Premiere Elements and should work fine for you.
We will be watching for your results.
ATR

"The importer reported a generic error" when trying to import an After Effects file into Premiere.

Currently quite new to using both pieces of software - I'm trying to grab a file, either a save or an export, from After effects into Premiere. I've googled around, but I can't find anyone with a similar problem with it being an AE file.
Just looking for some advice on what to do.

Okay so I've searched around most of this forum and as much of Google as I could find - I have found similar problems, but nothing exactly the same; and none of the solutions I've found have worked for me. I've seen a lot of people having trouble connecting to the DL server on the file-selection window, but I don't even get that far - an error message just pops up in the middle of my screen - and my error doesn't mention a server, just that it can't connect to AE DL.
I changed firewall software (which I've wanted to do for months, anyway) and still to no avail.
As for the "The importer reported a generic error" problem also, I can't find any problems or solutions with After Effects files not being able to be imported.

"the importer reported a generic error" on a psd file i have been using all day.

have been editing all day on a 3 minute video for a client, then all of a sudden, a PSD file with several layers for my graphics went off line... nothing else.. just the psd file.
tried to ReLink but all I get is this
"the importer reported a generic error"
I have tried resaving the project as something else and still it wont relink.

Resave psd file in Photoshop to another name and re-import.
Replace the psd on the timeline.
See if that will work.

PremierePro PC 8.2.0 (65) replace footage causes error "The importer reported a generic error"

Hi there
I tried everything multiple PC's and windows installs, goggled every support site available for answers to no avail so far.
The following is tested on a brand new and untampered win8 install (all win8 updates included)
Trail and fully updated versions of Premier Pro 8.2.0 (65) and AE 13.2.0.49 are the only two programs installed on to the PC.
The problem.
Create a new project in Premiere Pro
I make a single sequence
Add a single Black video item to the sequence
Now pick the black video item in the Premiere project Bin area, right click it and choose "Replace footage"
Then the browser opens and I pick a After effect project file (.aep) that I prepared earlier.(the most simple AE project file I can make, consisting of a single Comp with a shape drawing in it)
When I click the Select button to confirm my choice of .aep file a window immediately opens that says "The importer reported a generic error".
Next I am back in the PP bin and the black video item has turned "off line".
This option / featured executed in the 100% similar way works as expected without errors in an old CC6 setup.
Please help as the this is an very useful feature that needs to be fixed/work.
Thank you
============================================
Duplicate post removed by moderator. Please do not double post. If a thread has not received a reply after a reasonable period, feel free to "bump" it.

No key frames what so ever.
The AE project I refer to, only involves a standard hdtv 720p comp with a text element or a simple shape drawn. (Actually I am pretty certain that an empty comp will yield the same result)
The problem is consistent no matter if it's the most simple AE project I can possible make or a complexed project with many comps in it.
Personally, I am pretty sure the potential bug is isolated in PP and has nothing to do with AE. The reason why I believe so, is that when I try to pick large AE project the error message pops up much quicker than the time it takes to loads and analyze the AE .aep file.
Please before you go, can you tell me wether or not you get the same result when doing a simple test as I described in a somewhat similar set up.
And please pass the information on to the developer team. (I have already written a bug report) but I am desperate for a quick fix to this issue, so any help bringing their attention to the problem is much appreciated.
Thank you and enjoy the holidays

In Adobe premiere elements 12 it wont let me add a m4a file. It says that "the importer reported a generic error". Please help.

please help, I need to make a video and cant get in my music.

tuckey2012
For background information, what computer operating system is your Premiere Elements 12 running on?
I could ask you for a lot of details to build a troubleshooting plan. However, in this instance with .m4a file and "importer reported a generic error", I am going to cut to what I believe your workflow problem to be.
You are working with iTunes music. To use them in Premiere Elements (any version), please convert them to .wav file in iTunes.
To do that....
a. Open iTunes and go to Music - File Menu/Add File To Library
b. Edit Menu/Preferences/General and there click on Import Settings
c. In the Import Settings dialog, go to Import Using and set for WAV Encoder.
d. OK out of that area.
In the Music Section/Songs, right click your import, select Create WAV Version
Then right click the WAV Version, select Copy, and then Paste it to the computer desktop
from where you import it into Premiere Elements 12 Expert workspace Add Media/Files and Folders/Project Assets
from where you drag it to one of the audio tracks.
Please let us know if that works for you.
Thanks.
ATR

Adobe Premiere Elements 12: Add Media Failure: The Importer Reported a Generic Error

I am trying to add a MOV file to PE 12 I and keep recieving and Add Media Failure Error stating "The Importer Reported a Generic Error". I have added other MOV files without any issue so I don't know why some MOV will work and others won't. The only common characteristic I've found is that the MOV files that won't work are files that were recorded with my SLR camera. The location of the files I've added/tried adding are on my external hard drive.

bunzondarun
Try importing a few of the problematic files from a Local Disc C location like Videos and determine if problem presists. How is the external hard drive formatted, NTFS or FAT32?
Do you have the latest version of QuickTime installed on your computer with Premiere Elements 12? And, on what computer operating system is Premiere Elements 12 running? Are you running QuickTime and Premiere Elements 12 as Run As Administrator and/or from a User Account with Administrative Privileges?
What specifically is the video compression for the problematic files? And, what is the brand/model/settings for the camera that is recording these videos?
More later.
ATR

The importer reported a generic error

I need help on the cs6 I shot a video on canon and the format is m2t file
when I try to import the file to cs6 it gives me error message "The importer reported a generic error"
what can I do about this, someone please help even if there is any software or patch thanks

Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

Premier Pro Error "The importer reported a generic error"

Good Afternoon, Im having an issue with my Mac and adobe premier's dynamic link towards after effects. Every time I try to copy a sequence in and replace it into Adobe After effects composition from Premier I get this generated error, "Replace With After Effects Composition, The importer reported a generic error". I have tried various ways to trouble shoot this, from re-installing to deleting caches and It still doesn't seem to work.
I do have all updated versions of Adobe Premier and After Effects.
Pringle

Hi, PringleTheOne, Your problem is that your project after effects (CC or CS) has not been converted to CC 2014 size.
When a AE project is opened in AEffects CC 2014, he asks us to automatically convert.
Then, when you open it in Premiere Pro CC 2014 , there is no error message.
I hope this help.
Thanks

Premiere Pro not sending files to After Affects "The importer reported a generic error"

Hi all,
I just recently purchased PP & AE CC. putting together my first project on my new laptop and when i go to right click a clip on my Premiere pro timeline and proceed to push "Replace with after effects composition" It swaps to After Effects but nothing loads, i alt tab back to Premiere and it displays me the message "The importer reported a generic error"
If it's any help the footage is from my A7S filmed in SDXC format. everything works fine within the project. I've tried logging out and in of my adobe account updating restarting etc. had no luck.

Hi Brandon,
ascarib wrote:
After doing the reboot my computer gives me the "You can't use this version of the application "Adobe After Effects CS6" with this version of OS X. Nothing has changed on my computer but it was fine before. What else can we try? Thank you for your patience.
Make sure that you update After Effects: Can't launch | Mac OS X 10.9 (Mavericks)
Thanks,
Kevin

Trying to relink video clips and getting "import reporting a generic error" using Premiere Pro CC 2014 on a Mac

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