Trying to rent movie from Apple TV. Message states a valid address is necessary to purchase. We have purchased about 15 show in the last month along. Any suggestion on how to update valid email address

trying to rent movie from Apple TV. Message states a valid address is necessary to purchase. We have purchased about 15 show in the last month along. Any suggestion on how to update valid email address.

I got the same error and can't get it to work.  My email and home address have not changed in the 3 years I've been using this device, my credit card info is up to date and my most recent rental was 2 days ago yet I get the error message on both the Apple TV and in iTunes.  I don't understand what the issue is, nothing is invalid.

Similar Messages

  • We used to be able to watch rented movies from Apple TV right away.  Now it takes hours.  Is there a setting to change?

    We used to be able to watch rented movies from Apple TV right away.  Now it takes hours.  Is there a setting to change?  They used to start playing after a few minutes of starting the download but not now.  What's up?

    Pat, I've been experiencing this issue intermittently for weeks.  It seems to occur with HD content --including HD trailers --exclusively.  Tonight has been no exception.
    I have done considerable troubleshooting to try and isolate the cause.  My results suggest that Apple's servers are to blame but I've not seen many others reporting this issue in these forums lately.
    I live only 170 miles from Apple's North Carolina server farm.  I assume my iTunes rentals are being fed from there.  My broadband connection is a fast one (30Mb down) and consistently tests near that speed when this issue occurs.
    I have both a first and second generation AppleTV.  When this issue occurs, I will change devices and rent the same movie to see if th device itself is to blame.  The issue affects both.  I have tried using an ethernet connection instead of my Airport Extreme's 5Ghz wireless connection but that does not remedy the issue.
    So... my broadband connection is more than capable, my router is performing optimally (I recently had my local Apple Store test it as well), and neither of my AppleTV's is immune to the issue, so...  it must be on the delivery end.
    Unfortunately, Apple does not post the status of their iTunes Store's servers like they did with their MobileMe servers.  They should.  In fact, the AppleTV should display a status message when Apple's iTunes servers are experiencing technical difficulties or heavy network traffic.
    I was an early adopter of AppleTV.  It has not been problematic until now.  This is trying my patience.  My advice is that you request a refund everytime this happens.  I do.
    I am taking this matter to the VP of iTunes services.  If Apple's servers are choking, or if their streams are being throttled by ISP's, or internet TV is too ambitious for this country's internet infrastructure, I deserve to know.

  • HT1498 Hi, Is it possible to change the language when renting movies from apple TV?

    Hi, Is it possible to change the language when renting movies from apple TV?

    It depends on how the java code is gnerated. If for example months are given with fixed array .... then it will only be english
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  • Rented movies from apple store disappeared before time

    rented movies from apple store disappeared before time is up?
    How do i retreave movies i have purchased and not yet watched that disappear.

    Had you started to watch it? Once you press play you only have 24 or 48 hours (depending on location) to finish. Also, if you watch anything else or turn off the ATV the rental will be flushed and need to be reloaded. Go to the settings, iTunes store, check for rentals in that case.

  • When I turn on my iphone4s, the apple logo will show for a few seconds, and it will suddenly fade off to a blank screen, and not start up. It will then restart by itself, and the cycle repeats. Any suggestions on how I can troubleshoot this problem?

    Hi all,
    I need help with my iphone4s.
    When I turn on my iphone4s, the apple logo will show for a few seconds, and it will suddenly fade off to a blank screen, and not start up. It will then restart by itself, and the cycle repeats. Any suggestions on how I can troubleshoot this problem?
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    Wanlucg wrote:
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    Make sure you have the Current Version of iTunes Installed on your computer
    iTunes free download from www.itunes.com/download
    Then See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...  Be sure to Follow ALL the Steps...
    Take your time... Pay particular attention to Steps 3 and 4.
    After you have Recovered your Device...
    Re-Sync your Content or Restore from the most recent Backup...
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  • TS4526 I am trying to buy movie from Apple TV but it keep saying that I need to verify my payment information

    Hi,
    Please help me. Because when I try to buy movie from Apple TV, it says that I need to verify my payment information. I have tried every possible way but nothing works.

    You need to go into iTunes on your computer and make sure billing is correct, including address and security code

  • Problems watching rented movies from Apple TV.

    I'm having trouble watching a rented movie on Apple TV.  The movie loads, but when I play the movie it gets "hung" and wont play.  I've upgraded to the latest update and have tried re-starting Apple TV with no luck.

    You can go to this page - http://www.apple.com/support/itunes/store/download/ and read the info available - if none of that helps then use the 'Contact Us' link at the bottom - you will be directed to - http://www.apple.com/support/itunes/store/browser/. From that page you will be asked to fill in various info. Very painless but you have to fill in the blanks.
    MJ

  • How do I watch a rented movie from Apple TV to iPad mini

    How do I watch a tented movie from Apple TV to my iPad.

    You will have to pay again if you want to watch the movie after the expiry period.
    Rented movie FAQ
    http://support.apple.com/kb/HT1657

  • Can I watch a rented movie from Apple TV on my iPad?

    Rented a movie on Apple TV can I watch on my iPad on my house?

    If you rented the movie from Apple TV, then you can't watch it on the iPad.  The screenshot below is from Here

  • Error occuring when trying to download movie from apple tv

    When ever I rent a movie from apple tv an error occurs when I go to downlaod it. The error just says that the movie cant download right now, try again later. Even after numerous attempts the movie still wont download. This had been happening for months and I've just been watching movies from netflix. I'm being charged for movies I can't even watch! How can I fix this problem?

    First, what is your internet speed? www.speedtest.net
    iTunes HD content requires 6mbps (SD would be 3mbps)
    Netflix uses variable bit-rate so it simply degrades on slower connections
    iTunes content waits to play until enough has buffered for playback without interupption

  • Transfer Rented Movies from Apple TV V2 to Computer?!?!

    I rented some movies on my Apple TV. Can I transfer them to my Mac that the Apple TV is synced with? I can't for the life of me figure out how to do this. I know that I can transfer rented movies from the Mac to the Apple TV, but the other way???
    Please someone let me know.
    -Christian

    If you think you might need to watch your movie on anything other then Apple TV, rent it form iTunes on your computer. Once it is on your computer you can move it to an iPod, iPhone, and even Apple TV 2.0.
    Under this system the only thing you can't do is have an HD rented movie on your computer. iPods and iPhones can't play that anyway. Yes, I think media giants sleep safer when HD movies are not on peoples "corruptible" computers and safe and sound on an "appliance".
    The only way to make this any easier would be to allow SD rentals to transfer back to a computer but not HD. I think that would just add another layer of confusion.

  • Finding a rented movie from Apple TV

    I recently rented a movie direct from my Apple TV but I am unable to find it. I seem to recall that when you used to go into the movie tab there were essentially a folder for both "Purchased" and "Recently Rented" that showed how much longer remained on any rented movie. I now only appear to have a "Purchased" folder. When I click on the movie again it shows a prompt saying I have already rented this movie. I went to the General / I Tunes / Search for rented but had no success as the disc that appears when searching just seems to continue spinning endlessly and not find anything. Thanks in advance guys, appreciate your help. Duncan

    Hi Duncan,
    To find a movie you rented from your Apple TV, look in the top shelf of the main menu. See this article for reference -
    About renting movies from the iTunes Store - Apple Support
    Thanks for using Apple Support Communities.
    Sincerely,
    Brett L 

  • Moving rented movies from Apple TV

    I'm having a problem moving rented movies back from my ATV to my iMac.
    The scenario is I rent a movie in iTunes on the Mac, move it to the ATV, and after watching it I then try to move them back to the Mac before the rental expires. It won't transfer back even though I'm connected to the Internet.
    The "move" option exists in iTunes (I can select either "move" or "delete") in the ATV box. If I select "move" the movie graphic moves over to the Rented Movies field. The problem is that after I click on Sync the movie flips back to the ATV box as soon as it completes syncing so it doesn't become available to watch on the Mac.
    I've tried this on several occasions and with different movies. No luck. It looks like it should work but never has successfully transferred back. The iTunes & ATV software are all up to date.
    Any ideas?

    Yes. The movie rentals originate in iTunes on the Mac.
    Perhaps it's easier to understand my situation. We have a number of young adults in the house. They often want to watch the same movies we rent if we tell them if it's worthwhile. The ATV is in our bedroom and my wife & I don't fancy having a half-dozen twenty-somethings piling on the bed to watch a rented movie. The Mac is in my home office. I would like to transfer movies back to it where they can watch or even transfer movies to an iPod & plug into a dock connected to the TV in our family room. I can't get the movie to transfer back (even though it originated on the Mac).
    Normally any rented movies are in the ATV field (in my case called "Dad's Apple TV") and there's "move" & "delete" buttons. What I have been doing is to click on Move and then Sync. The movie icon does initially move to the Rented Movies field but it pops back the ATV field just as it finishes syncing.
    Now an interesting thing has turned up this morning. We had rented a movie ("Date Night"...thumbs down) last Friday, watched it last night (Monday), and went to iTunes this morning to try once again to transfer it back to our Mac. This time the movie does not show up in the "Dad's Apple TV" field in iTunes even though it's been less than 24 hours since we first started watching it. The only thing that may be different is we fell asleep watching the movie and woke up hours later with the screen saver on. I can't say we've ever left a movie running through the credits to the very end before now.
    Message was edited by: vschaick
    Message was edited by: vschaick
    Message was edited by: vschaick

  • HT1498 Unable to watch a rented movie from Apple TV!

    So frustrating, rent a movie from iTunes on Apple TV and yet it will not download. This has happened multiple times. 
    I have watched movies before on iTunes, but in the last few weeks they do not download. Have latest software updates, going thru Brighthouse network.
    Stated I have rented movie have to click on setting and click download, but I did that but download continues to spin and nothing comes up. I unplugged Apple TV but that did not help.
    Anyone have any suggestions?

    Hey Jbmjazz!
    It sounds like you may need to report an issue with your purchases:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • TS4526 I'm frustrated trying to rent movies on Apple TV  what's going on?

    I am having issues renting movies on iTunes Apple TV. I am able to preview but not rent.  What am I doing wrong?

    I once had an issue as my title (Mr, Mrs etc) was not complete on one of the account detail pages when i had to enter a 3 digit verification code.  Might be worth a check.
    Also check your country and store settings are correct.
    AppleTV has both a country setting for iTunes store and a Location setting which somehow defaults to Cupertino.
    AC

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