Trying to 'report a problem' in iTunes to refund a £69.99 in-app purchase by my younger brother. NOT WORKING!
My younger brother accidently purchased an in-app item worth £69.99. I desperately need to refund this as it will be removed from my bank and I need the money to stay.
When in iTunes I check my purchase history and try to 'report a problem' it simply opens the apple support site and does nothing! I've tried calling Apple but the stupid Auto-bot didn't understand what I'm trying to do and then expected me to stay on the line for up to 10 minutes to get in touch! Not a chance. I'm incredibly dissapointed. What can i do?
Thanks.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
The only link I have with mention of a phone number would not work from the UK. I am surprised it is left active since iTunes Store is noted for not having any phone number and only reachable online. [email protected]
iTunes Store: About In-App Purchases - http://support.apple.com/kb/ht4009
iOS: Understanding Restrictions - http://support.apple.com/kb/HT4213 - "You can enable Restrictions, also known as Parental Controls, on an iPhone, iPad, or iPod touch to prevent access to specific features."
Children should not have access to your iTunes account password.
You should also consider removing credit card information from your account so no unconsidered purchases can be made by anybody. iTunes Store: Changing Account Information - http://support.apple.com/kb/HT1918
Similar Messages
-
I am trying to report a problem within iTunes and each time I click on "report a problem" it opens the Apple Support Webpage.
I followed the intstructions on the article (How to report an issue with your iTunes Purchase) but it will not let me enter the reason why I have an issue.You can use the email form here > Apple - Support - iTunes Store - Contact Us
-
I bought a song on iTunes. When I tried to download it all my music disappeared .i tried to report the problem via the report problem from my iTunes receipt it says it can't connect to iTunes. I. Can download new apps. Where is my music. I'm not at my home computer so I can't check there or redownload it
Never mind. I think I figured it out.
-
I purchased in in-app component for an email program but it has not shown up in the app on my ipad. I tried to report a problem, but no window opens in which to explain my situation. How do I get a message to the seller or to itunes? I am reluctant to re-purchase the component.
Can you download large files from other places apart from the App store, wondering if it is the App store or your internet connection.
If it just the app store check this url http://www.apple.com/support/mac/app-store/contact/ -
Why cant i report a problem on itunes
i recently bought some new apps and my ipod touch 4 froze so i restarted it and when i turned it back on my apps werent there now i tried to reinstall them but it doesnt work. so i just want to try and get a reffund and nothing else. but the report a problem on itunes purchase history just takes mt to the support website on apple and it wont let me report my problem. can someone please help me?
http://www.apple.com/support/itunes/contact/
report here -
I bought an App last month, doesn't work. consulted the manufacture they sent me to iTunes for refund, reported the problem to iTunes, they sending me back to Manufacturer. Can someone please assist me on this, I need my refund for this non functional App. BSSoft and iTunes Stores do something here, when I go back to report it again, I get an error message stating "...this problem has been reported or too old to report..."
Debit card? Are you sure?
USA iTunes Store does not appear to accept debit cards - http://www.apple.com/legal/itunes/us/terms.html "The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances." -
HT2693 Report a problem with iTunes
I play Modern World by Gree, and the purchases with my iTunes was glitch in the game. Allot of people had this problem and the company knows this. I contacted the company's customer support and they have not responded in three day. I want to a refund of the iTunes that they consumed this weekend.
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
I've redownloaded several songs via reporting a problem to itunes. Still several of the songs remain partial audio but appear to be fully downloaded. Itunes doesn't allow me to report a problem again... What can I do?
On the new laptop, launch iTunes. From the menu bar click Store / Authorize This Computer.
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer -
I'm trying to report a problem about a download which didn't work and I'm being charged for it.
I'm trying to report a problem about a download which didn't work and I'm being charged for it.
Store > View My Account > Purchase History > Report a problem.
Contact the store and explain the issue. They should be able to reissue your download or take whatever other steps are necessary to resolve your problem.
tt2 -
Report a problem on iTunes still doesn't work. Can any resolve this?
Report a problem on iTunes still doesn't work. Can any resolve this?
That's correct. This is a new thing from Apple Support.
Report a Problem will bring you to this link:
http://www.apple.com/support/itunes/
Click the Contact Support which leads you to Express Lane, provide necessary information before it will provide you with Contact Options. -
Dear Customer
I has one Iphone and I have some problem with In-App Purcases Because my sister purchased In-app when she play
and i can not report a problem in Itune,
I inadvertently purchased all of this application in Order Number: MH*****4H5 Date: 04/09/12 ,Order Total $36.81
So i can't use App store on my phone Because have problem Billing info and i dont want this order, I inadvertently purcased all of this application
Hopefully I can ge help from you as well.
Best Regards
<Edited By Host>These are user-to-user forums, you are not talking to Apple here. All purchases are considered final, but you can try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
-
The lexis nexis dictionary app apparently isn't supported by the new ios system. I tried to report a problem but it lead me here. Please advise.
Lexisnexis appears to have chosen not to provide the dictionary app any longer.
I suggest you contact Lexisnexis support at http://www.lexisnexis.com -
Hi everybody,
From last week when iam syncing my iphone with my laptop and updating songs or apps iam facing some problems.
1) While iam trying to update my iphone with itunes for updating songs.First in library in itunes i will remove old songs and will update new songs,then after syncing with itunes my iphone4 it must show in music only new songs not old songs.but for me both mix it showing for me old and new songs.I tried in manual option also then also it showing same mix songs.please tell me how to over come this problem.I tried my removing update backup also then also it is not showing any advantage in it.
2) Another problem is while iam updating my iphone4 with itunes it automatically sync the apps also but after completing the update when iam trying to use apps in my iphone they are not working.
Please help me how to solve from these problems.No NAS other than an Apple one includes native support for AFP. They all use an open source package called Netatalk that is junk. Many years ago Apple deprecated the old security modules that Netatalk uses.
The easiest solution is to hack up Lion so that it will connect with the old security protocol. Do a search for "lion dhx2" or something like that. Another option is to update your NAS to a version of Netatalk that includes support for DHX2. That is easier said than done. Netatlk isn't as "open" as other open source packages. -
I have received an email receipt charging me $109.99 for an app I've never heard of and definitely never downloaded. How do I report the problem and get a refund?
Log into your iTunes account, then click on previous purchases then select the purchased app and then click report a problem. Then write and explain your problem and I am sure it will be considered.
Also change your iTunes password as soon as possible. -
I have a problem when iTunes card insert the card number comes message the code you entered has not been properly activated
Is the store that you bought it from close so that you could try going back to them and ask them to activate the card properly ? If not then try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes
Maybe you are looking for
-
Hi All, I am currently trying to install the 11gR2 grid infra for cluster , First i ran the cluvfy i got the issue " exectask could not be retrieved from node "saixlab52" " then i tried to started while installing i am getting "Internal error" and in
-
The home button on my ipod touch 4th genereation is jammed and i cant press it. What should i do?
The home button on my ipod touch 4th generation, that i have had for a year now, is jammed. When i go to click it to go to the home screen it doesnt push in. I am not sure how it happened because one moment i pressed it and it was fine and the next i
-
How to add dynamic roles to a document service in webcenter.
Hi Everybody, I am using webcenter11.1.1.4.0. I integrated UCM with webcenter. Most of the documents are public and some documents are sensitive. Now one of my requirements is, I have to add public folders in webcenter. Another requirement is, For se
-
HT4314 When I click on the Me account nothing happens
On the launchpad on my Macbook Pro the game center will not allow me to click on the me account or change anything. I tried using my Apple ID but it will not take it.
-
How can i understand the differents logs in oracle rac?
I need to check if everything is running ok