Trying to reset my Firefox sync password, but reset email is never received despite many attpemts.
I have a sync account. My password is not working. I have made multiple requests for a password reset email, but none have been received. There is nothing in my spam folder. I am stuck. I have a record of my Sync Key (from the old sync account), but I can find no information on how to use it to reset my account. Very very frustrating.
Hi mrauth,
Firefox Sync has been discontinued in favor of Firefox Accounts - so that users no longer have to worry about Sync Keys.
You should be able to reset your password through the Firefox Accounts page:
* [https://accounts.firefox.com/]
Please let us know if this works, or if you have any other issues. Please also verify that you are using the correct email address for recovery.
- Ralph
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My foolish husband put his apple password on a website. Apple has suspended his account. He is not getting the reset password emails and the security questions are not the ones he used. We live in Malawi where there is no phone support access. How can he contact apple by chat or email (through a different account) to start getting his emails back?
Hey Debbie,
Welcome to Apple Support Communities.
It sounds like your husband’s Apple ID was disabled, so he tried to reset the password for the account and hasn’t received the password reset email. Take a look at the article linked below, it provides troubleshooting tips that will resolve most issues receiving password reset emails.
If you didn't receive your verification or reset email - Apple Support
And, to answer your question about contacting Apple for help with the disabled Apple ID, this article outlines the options for getting help with Apple IDs.
Contact Apple for help with Apple ID account security - Apple Support
Cheers,
-Jason -
I have reset my Apple ID & Password but I still cannot access the music I purchased using another computer, ID & PW. It keeps saying that my computer is not authorize to play the songs. I have tried everything and nothing seems to work. Help!
iPod touches or any iDevices from Apple sync only to one computer. If you sync to a different computer, all your music will be replace with the music from the new computer's iTunes. If the music were purchased from iTunes, you can re-download them again otherwise the music on iPod touch will be deleted. Do you have iTunes backup?
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I'm trying to reset my apple ID password but forgot my security questions. Apple are sending the confirmation e-mail to the wrong address, please help?
Hello AndrewsAFCx,
Thank you for using Apple Support Communities!
If you cannot remember your security questions for your Apple ID, I would recommend these steps outlined in the article named:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
All the best,
Sterling -
I'm trying to set up firefox sync on my macbook. When setting up my account, the "prove you're not a robot" page loads with a blank captcha, so of course I can't go on.
At first I thought that adblock might be interfering, so I disabled it. No dice. Is there another add-on that might be causing a problem or a setting I should change? I'm running firefox 3.6.13 w/ Abine, but no other active add-ons, in MacOS 10.6.5.By the way, this is in the brand new Firefox 4, not an extension.
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I don't understand I am sure I've answered the security questions properly and I have tried reseting the password but no email arrives in my box to help me reset????
Then contact Apple Support, if your recovery email is not working - only AppleSupport will be able to help you. See this webpage on how to contact Apple Support in your country (There are either telephone umbers given or an email form):
Apple ID: Contacting Apple for help with Apple ID account security
Explain, that you need help with an account security problem.
You can also try to email the iTunes Support using this form: https://ssl.apple.com/emea/support/itunes/contact.html -
I keep trying to change my Apple ID password but I can't get past the security questions. Is there another way to get thru because I don't remember my exact answer from 8 years ago.
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107280) -
I'm trying to set up a sync account but when I get to the window with the "Create a new account" and "Connect" nothing happens when I push either of the buttons.
By the way, this is in the brand new Firefox 4, not an extension.
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I need to reset my Apple ID password, but it says that my security questions were not answered correctly. The email address associated with the questions to reset the answers is no longer available to me. It is my old college email. Does anyone know how to change this email? The unavailable email is not in my list of emails approved in my Apple ID settings.
You cannot and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98417) -
I already reseted my apple id password but after resetting the apple ID every time I want to login it still says your apple id is disabled. What can i do someone please help me.
Maria-2 wrote:
I already reseted my apple id password but after resetting the apple ID every time I want to login it still says your apple id is disabled.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I am trying to create a new Apple password but Apple doe not recognize my one and only email address, so I'm stuck on this merry-go-round. Any suggestions?
inabird
you haven't told us what "Park" the "merry-go-round" is in
tell us what actions you take to get Apple not to recognize your email address...
Are you formatting it correctly? - username @ someDomain .com <- NO Spaces (I did it so the system wouldn't make an email link out of it)
Tell us what happens when you realize that Apple is "not recognizing" your email. What message do you get, exactly? Take screenshot of the entire screen for context
ÇÇÇ -
I received an email from Apple telling me how to reset my Apple ID password but I know I didn't request it. Anyone else? Suggestions? Should I just ignore it?
Did the email contain your name? Never click on a link in an email like that and do no enter any personal info after clicking in an email.
There have been quite a few people getting these emails. They are a phishing attempt to get your personal info. -
bought ipone 4on eBay, tried to download app, put in password but rejected, then realised username was previous owners email address. can anybody help. thanks
Just sign the old user ouf of the store, and sign back in with your AppleID and password.
Just scroll down to the bottom of the store screen, click on the Apple ID bar, click on sign out, then sign back in with your AppleID.
Note though that if the phone already has apps on it purchased by the previous owner, those are permanently tied to the previous owners Apple ID - you would need their password to update any of those apps. The only option to you to update any of them would be to delete them, and purchase them yourself using your own Apple ID. -
I can no longer receive e-mail messages through my @mac/@me account, though I still seem to be able to send messages. I believe there may have been recent attempts to hack into my Mail account (my LinkedIn and Facebook accounts were both hacked three days ago and a scam/phishing message sent to my contacts, and I know there was at least an attempt made to hack into one of my e-mail accounts). I have already changed my Apple password, but how do I start receiving mail again?
(And I should also say that I'm a little surprised there was no alert from Apple of suspicious activity on my account, if such was the case. Instead, when I logged into my account via Mobile Me three days ago I noticed that all messages in my inbox were gone as well as all of my contacts. I assume this was related to the current problem.)
Thanks for all responses.The problem has been solved with the help of a MobileMe online counsellor. My MobileMe account had in fact been hacked into and the fraudster had been redirecting my e-mail messages to a phony account that he controlled. We took the forward off and reset all my passwords and security questions, which solved the immediate problem.
Thx. -
After this message I changed my password but after 2 days I received this message : your password is not corrected . And again I change my password. But after 2 days I have this message again your password is not corrected. Why??
I recently changed my Google Password and so I was getting the same message everytime my gmail tried to update on my phone. you would need to update the password on the account website, scroll down a bit it will allow you to update the password
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