Trying to reset my phone its frozen now, trying to reset my phone its frozen now
after trying to reset my phone it is now stuck on a page that says itunes
Go to My Apple ID and click Manage your account
If necessary...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Similar Messages
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I have an iphone 4 and upgraded to ISO6. aLL WAS WELL UNTIL mONDAY WHEN i WAS UPDATING 2 aPPS AND MY PHONE FROZE. i TRIED SOFT RESET AND THEN MY PHONE HAS NOW FROZEN ON THE aPPLE icon and I cannot go further. I cannot sync to pc as my phone is not recognised. Hlep!
Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H. -
i hav an iphone 4s and its wifi is greyed out (dimmed). I tried by resetting the network settings and also restarted my device but it didn't worked. but i haven't unlocked my phone yet and im running it in ios 6.1.3. now wat to do?
Just an update it is a hardware issue and very common for iPhone 4s. I have to get my phone rewired which basically means new wireless chip. The amount of money I spent on buying an iPhone I should not expect to have anyway hardware problems happening. Make sure you have a warranty as luckily I've saved myself from spending more money to get this problem fixed.
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I tried to reset my husband iPhone and its frozen now what should i do ??
I tried to reset my husband iPhone i went to settings>general>reset>erase and its frozen right now its not letting me to turn it on what should i do??!!
Try recovery mode.
Instructions > iOS: Not responding or does not turn on -
after an update my iPhone 4 has frozen with just the apple screen visible. I have tried connecting to iTunes but now iTunes isn't locating my iPhone. I have tried reseting the phone several times and that isn't working. Any ideas?
Try DFU Mode Restore. Open iTunes on computer. Connect iPhone to computer with USB cable. Hold both Home and Power button, after exactly 10 seconds release the Power Button, keep holding the Home button until iTunes recognizes iPhone in Recovery Mode, usually about 20 seconds time. If the iPhone screen is black, blank this is DFU Mode. Click the Restore button of iTunes.
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Can anyone help? I updated my iPhone 4 with latest iOS 7 and now wi fi is greyed out, Bluetooth won't work and tbh am so angry! Phone now out of warranty so apple won't help without it costing me. Don't want to pay as its an apple problem not phone problem. It worked ok before. Tried everything, even clearing it down. Can't even back it up now unless I connect to a pc!
I have not had wifi since November when I upgraded to the newest IOS version. I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again. I kept doing what they told me and it worked for a couple more days and then I could never turn it on again. My blue tooth doesn't work either. I had to actually increase my data usage with AT&T becuase of this. When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue. My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!! I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue. Who knows how many people out there have had this issue and have not said anything about it. Now there is a newer update that I can't do because it requires wifi in order to download.
June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple. -
so my phone wouldn't send any messages and wouldn't let me call anyone, so I looked to see if I was connected and I had great wi-fi but where the 3G and data was suppose to be in the top left corner it said it was searching so I looked online to see if I could solve the problem and it told me to reset my phone so I did and it made go through the steps it asked me if I spoke English and then it made sign online but after that it said it the activation servers were temporarily unavailable and my phone wont let me activate it I tried plugging it into my I tunes and everything...and it still says its searching. what am I suppose to do???
Hi radersc,
I'm sorry to hear you are having these issues. If you are having issues activating your iPhone after a recent restore, you may find the information and troubleshooting steps outlined in the following article helpful:
Get help activating your iPhone - Apple Support
Regards,
- Brenden -
Tried 2 reset my phone 2factory settings now its jus an apple on the screen
i tryd 2 reset my phone 2 factory settings now its just an apple on the screen and wont load or do anything can anyone help?
You will have to force the phone into recovery mode:
Turn the phone off using the Sleep/Wake button, then the slide to power off. If you are unable to do that, press and hold the Sleep/Wake and Home buttons at the same time. When your phone turns off, release the Sleep/Wake and Home buttons. Then, leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. -
I need a solution over it. i have check on your cummunity people saying to keep the phone in refrigerator that will solve the WIFI problem. i hope apple are considering on the quwries of the people such a major case need to be sort out soon where all the data and contents are getting deleted from phone on the researt and also upgrading to the new IOS 7.0.2 or IOS 7.0.3 the WIFI buttopn is grayed (disabled). being on the global markets and such issues on upgrading then its better to be with the previos ios atleast it would work fine. even some times when i switch to HDR mode in cammera it crashes. some time it captures photo but when i try to view its total black dont even open on other phones or computers.
i kindly request you to go throuth the all the quesries and do revert on the same ASAP.Apple guys are deleting posts. I have found my posts have been deleted. Apple should MUST let us downgrade at least to previous release from current which was working fine.
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Help! I have tried to restore both phones to no avail. I can't even turn them off to make them stop blinking. I ket the old one die, then plugged it in and that didn't even work
Restart your computer while holding down left mouse key. That will eject the CD and your Mac will start as normal.
Lupunus -
help me
Hello Apple3041
That error usually relates to security software blocking access to the iTunes servers. Check out the articles below for more info and what to do to resolve the issue.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Resolve issues between iTunes and security software
http://support.apple.com/kb/TS3125
Regards,
-Norm G. -
I had my ipod touch 4th generation plugged into my sterio and i tried to swipe open my pinger app and now its stuck on the load screen for the app and wont do anything at all its frozen. How do I fix it??
Reset your iPod. Hold the power and the home button for 10 seconds till the iPod restarts. No data will be lost.
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My phone is frozen on the apple logo screen that shows when restarting. I tried to restart it again, but it still freezes and stays on that screen . I really dont want to reformat! Does anyone have any idea how to fix it? THANKS!
You have to put it in dfu mode, when its plugged into itunes reset it by holding the home and the power button, when it starts back up let go of the power button and just hold the home button it should find your phone and say its in restore mode. from there you just have to restore it
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I tried to reset my iphone5, the reset loading was okay, but after that there is other loading(the one that come everytime after shutting down), so its about 6-7 hours that my phone is stuck on this page. force shutdown didnt work.
There are many ways to do a reset on an iPhone so which one have you been trying that has got you to where you are now?
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Reset my ipod touch and now its frozen
i reset my ipod on the settings on it and now its frozen its stuck on the apple logo with the wheel idk what to do iv tried everything HELP PLZ !!!!
Try the troubleshooting help here > iOS: Not responding or does not turn on
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