Trying to reset security quesions but the rescue email is incorrect
I am trying to answer my security questions which I do not know, I requested a email to be sent to the recue email but it appears that email address is wrong I can only see the last part of the email address which says gmaiil.com with 2 i's..... How can I change the rescue email address without knowing the answer to the security questions.
Hi Soccer Star Tori,
Welcome to the Support Communities!
If your rescue email address is incorrect, and you don't remember the answers to your security questions, you will need to contact our iTunes Security department to reset both:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
- Judy
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You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
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Conatct AppleCare Account Security. Contact numbers here:
http://support.apple.com/kb/HT5699?viewlocale=en_US -
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http://support.apple.com/kb/HT5665 -
i need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do?
i purchased my account but i cant use that because apple ask me about security question and i forgot the correct answerAlternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
forgot answers for security questions, my apple account has updated email address but the rescue email address for account is old and not accessible - do not know how to update that address so i can authorize new devices...
Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple throughiTunes Store Support. -
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Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
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I'm trying to retrieve my security question but the retrieval email that's in blue writing is my old ID and Email. I am not receiving the answer.
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(91259) -
HT5312 Is it possible to reset security questions without a rescue email ?
I'm trying to buy some apps, but I need to answer the questions...Is it possible to reset security questions without a rescue email ?
Click here and request assistance.
(75046) -
Hi all please i want reset security questions but not send email from apple to my email
please help me hi all please i want reset security questions but not send email from apple to my email
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
i have a lot of music that i bought while living in aonther country and on another computer. hen i try and play any of it i get a message asking for my old apple id id. it does not accept any of my attempts. i do not know the answer to the security question and the rescue email is no longer in use or accessible. how do i 'activate' my music on my new computer?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I added a voucher to my account and now i cannot spend the money on it as it asks me to answer security questions, i have not used the iTunes store in many months and so i have no idea what the answers are to them. And the rescue email i setup is no longer an account I use so i cannot acces it to reset the questions, am i stuck or is there a solution?
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86477) -
I just bought an iPhone 5 and when I tried downloading apps I was prompted to enter my security questions, I do not remember the answers and the rescue Email that the reset Instructions were sent to is not one that I know of, What should I do to change the questions and the rescue email ??
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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