Trying to reset security questions having problems

Need help resetting security questions

Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(95720)

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HT5312 I am trying to reset security questions but the advice tells me to click on a tab saying reset security questions on my id page and there is nothing there that says that!

am trying to reset security questions but the advice tells me to click on a tab saying reset security questions on my id page and there is nothing there that says that!

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94431)

HT5312 I am trying to reset security questions. I have made sure i have 2nd email address. I have verified email address. I go to send reset for security questions and i am not getting email back.

I am trying to purchase songs. I am ask 2 security questions. I can't remember answers. I hit the send reset, security questions. I am not getting any response back. I went in and added another email address and verified it hoping that this would work and i would get it sent to that address. Still nothing.
I have a $15 itunes card tied to this. Any help is appreciated.

Hi CDB,
A second email address is not going to help you. You would have had to set up a Rescue email address prior to forgetting the security questions. At this point, you will need to contact iTunes Support to get them reset:
http://support.apple.com/kb/HT5699?viewlocale=en_US
or by email:
https://ssl.apple.com/emea/support/itunes/contact.html
You may want to look into two-step verification to replace the use of Security Questions, once you get this resolved:
http://support.apple.com/kb/ht5570
Cheers,
GB

Trying to reset security questions, yet i'm not recieving the email?

Recently I wanted to purchase an app, but needed to type in the answers to my security questions which I have now forgotten. I went online and they said they sent me an email a repeated amount of times, yet nothing in my inbox. Any help would be appreciated.

You'll need to contact iTunes Store support to have your questions and answers reset.

HT5622 Trying to reset security questions and it states I will receive an email for link yet I dont

I can't reset my security questions because I never receive the email with the link

If you continue to make no progress, Click here ...
Contact Apple for support and service
Click on your country's flag, find the service telephone number, call and ask to speak to the security team.

Trying to reset security questions - Can't call apple support by phone

I found out that I need to call Apple so that I could reset my security questions but I can't seem to call their number
Is there another way to reset those questions?

Click here, fill out the form, and explain that you aren't able to call them.
(94702)

HT5312 Trying to reset security questions I forgot the answers

I don't know my security questions account

Craigfromla wrote:
I don't know my security questions account
See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact

I am trying to reset security questions and it is sending to an old email that is no longer in service or part of my profile

Apple ID

The email address that shows will be your rescue email address, if you don't have access to that email account (you won't be able to change it until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
When they've been reset you can then update your rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

Problem Reset Security Question

Buenas Dias
Solicito ayuda con la opcion de resetear preguntas de seguridad ya que intento desde IE Google Chrome Mozilla Safari y no aparece la opcion de resetear preguntas de seguridad ya mi cuenta ha sido bloqueada 2 veces de nuevo por 8 horas requiero ayuda ya que en navidad jejeje me regalaron una tarjeta iTunes y no la e podido usar
Por favor requiero esto con urgencia xD
Good Days
Request help with the reset option as security questions attempt from IE Google Chrome Mozilla Safari and there is no option to reset security questions and my account has been blocked 2 times again for 8 hours I require help as I lol at Christmas iTunes and was given a card and could not use
Please I require this urgently xD

Buenos Dias !
mi problema es que me regalaron una tarjeta de iTunes, ahora ya le colocado sin problema pero cuando intento comprar me salta que como es primera vez debo contestar de nuevo las preguntas de seguridad, lo que sucede es que este id lo tengo ya hace mucho tiempo y la verdad no recuerdo las respuesta y ya e bloqueado la cuenta 2 veces y debo esperar otras 8 Horas.
Mi solicitud es por favor me ayuden a desbloquear mi cuenta y resetear las preguntas de seguridad para comprar lo que necesito
Gracias
Cristian David Rodriguez Noguera
PD: Ahora estoy en Bogota Colombia
Good Morning!
my problem is that I got an iTunes card, now already placed without problem but when I try to buy it as I jump first time I reply back security questions, what happens is that this id what I have long ago and i do not remember the answer and you and blocked the account 2 times and I have to wait another 8 hours.
My request is please help me unlock my account and reset the security questions to buy what I need
thanks
Cristian Rodriguez David Noguera
PS: I'm in Bogota Colombia

I tried to find the reset security questions button on manage apple id but couldn't find it. Please help me reset my security questions?

I tried to find the reset security questions button on manage apple id but couldn't find it. Please help me reset my security questions?

The reset link, as described in steps 1 to 5 on this page, will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't have one then go to (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

I just reset my computer and my itunes account is not allowing me to do anything unless i answer my security questions. the problem is i never supplied them with the answers they are asking.i don't know what to do!!!

i just reset my computer and my itunes account is not allowing me to do anything unless i answer my security questions. the problem is i never supplied them with the answers they are asking.i don't know what to do!!!

https://expresslane.apple.com/Issues.action

How do I reset security questions? I can not remember them. I tried everything

How do you reset security questions. I have tried everything.

From http://support.apple.com/kb/HT5665 :
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers (the steps half-way down that page should give you a reset link)
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

I am trying to reset my security questions but I want to send my reset security questions to this email that I don't know what it is because I forgot and I can't change it PLEAAAAASE HELP I JUST BOUGHT A HEAP OF MONEY AND I CANT USE IT PLZ :'(

I am trying to reset my security questions but I want to send my reset security questions to this email that I don't know what it is because I forgot and I can't change it PLEAAAAASE HELP I JUST BOUGHT A HEAP OF MONEY AND I CANT USE IT PLZ :'(

I would call Apple.

How to call German Support from Asia to reset security question?

Dear Apple Support,
my dealer for my very first MAC computer tried to install software and update OS to prepare notebook for "reday to use"status.
It turned out that Apple has no service access to allow dealer to install and register software on customer behalf.
So I needed to give him full access to my account.
Since I'm new in this Apple things I was scared because with other OS I never ever had that requierement.
But I already confirmed my MAC order so I could not cancle and step away from Apple.
So I tried to process this request as save as possible. I removed all credit from account and gave a temporary password.
I also tried to set security question to temporary values for my dealers access.
But here something went wrong. So I ended up with obiviously unknow security question answers what blocks the access.
The instructions on the screen and some screenshots in the change settings iinstruction show different (outdated) forms.
Also the alternative approach with alternative email was not working.
Why is it not possibel to forward user request for this reset request automatically to relevant support?
I found also that the German support can't be called from abroad.
Why is this not mentioned in list of international phone numbers?
For some areas there is such a note but not for the German number!
Finally I raised a case request to call back under my number, but Apple does not allow to change the country code.
Because that way I had no chance, I ask my dealer to assist and he called Apple support in Germany, but as they found out that he was acting on my behalf they kicked him out too times without further help.
That was the moment I really regret that I spend now so much money for buying an Apple thing.
I immediately cancle the Apple Care policy. Why should I pay for somthing if not even basic support is reliable.
Apples does really good marketing, but in reality on second view when in real touch with Apple service it looks very poor.
From user interface over usability of support process and dealer service all is so weak.
Since Apple support kicked out the dealer, I called in next attempt a German person to relay my telephone request while being on Skype session.
But what we there experienced was far more unfriendly.
We picked up the call after 2-3 ring and a computer voice wellcomed us and told us that Apple was not able to reach us.
Furthermore they announced to call agian 10minutes later (10:21am MET +10min) we waited in Skype session over half an hour but no call back.
I tried than to request again a call with clear indication that they pleas have to use my abroad number.
But this results in an email answer from Apple support that they can't reach me although the number they confirmed to are correct!
My umber is also given in my data records in Apple-ID. So why is Apple support not able to escalate to second support level if something goes obviously goes wrong?
May be too much automated system administration?
After 1,5 days and many many emails, calls and endless frustration on my site and on authorized dealer side I need to escalate my simple request now over all channels I can find within the Apple universum.
ontact details are all known to you and many request emails in your inbox refer to this case. My dealer contacts I already forwarded to Apple support email.
Hey guys, I need just to get my security questions reseted! Can anybody assist please?
Please inform we when done or call me under my:
1. day number
2. evening number
3. Mobile number.
4. Apple-ID email
5. ooptional email
6. or contact my relay in Germany under the number I send to you.
PPLLLEEAASSEEEEE!

Thanks roaminggnome for reminding me on this reference,
that was one of the confusing webpages I found for this problem while using a simple search :-)
But in my case the screen looked different and the procdure even more different than described in this easy to search posting.
But don't worry Appel support also approached it in same way.
The solution for this problem was much different.
The scaring story with all this is that I had to give full account access and security question answers to a third party person helping as a relay to comunicate to Apple support.
A simple search in free forums showed me that I'm not the only one having trouble with this Apple security strategy.
Many thanks again!
Ramamara,
Send from my Motion Computing Tablet WinXP

How to reset security question

I updated my itunes to the latest version. Then I logged in and tried to buy a song. It asked me to answer my 2 security questions. Problem is I never had entered any security question answers. Or at least I don't remember having done it. So I checked around the web and found a link to go to a Apple support site where I was told to click the link to reset my security questions. I clicked the link and it said an email was sent to me and I should follow the instructions it gave me. Problem is I never got an email. I tried twice over the past few days and I still have not gotten any email with instructions on what to do now. Can anyone help me with this problem?

1. See my User Tip for some help: Some Solutions for Resetting
    Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for
        support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

Trying to reset security questions having problems

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