Trying to restore, but iTunes can't find the iPod software
iTunes tells me my iPod is "corrupted" and needs to be re-set to factory settings. When I click the "Restore" button, I get an iTunes error box that says "There was a problem downloading the iPod software for the iPod "iPod". The requested resources was not found". I don't know what to do from here.
I've been through lots of different steps. First, my PC wouldn't even recognize the iPod. So, I changed the settings to get around the hub being automatically powered down. Now the computer recognizes the iPod and iTunes tries to connect to it, but says it has detected a corrupted iPod.
The iPod was working fine a few weeks ago, but when the iPod froze up, my son tried to re-set it and ended up erasing everyting. It has been stuck in this mode ever since then.
Help!
I was able to find an answer by looking at a reply to another user's question. The first step (described in my first posting) was to get Windows to recognize the "corrupted" iPod as a drive. This require me to make a change in the device manager for Windows. Here's the article: http://docs.info.apple.com/article.html?artnum=301343 This fixed the first problem so that Windows started recognizing the iPod as an unidentified drive.
Next, I needed to reformat the drive. This is where the help from the other posting came in handy. I had to go into "My Computer" and select the iPod "drive". Then, I clicked on "File" and "Format". I deselected both quick format and enable compression and let Windows reformat the drive. After this, iTunes was able to recognize the drive the next time I opened the program. iTunes then prompted me to restore the drive to factory settings and it worked perfectly. I hope this will be helpful to someone else. Good luck!
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