Trying to restore error message1015, trying to restore error message1015, trying to restore error message1015, trying to restore error message1015

i am trying to restore my phone it is in rcovery mode. the message im getting is error 1015

Error 1015: This error is caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple.
All you need to do is delete your .ipsw file and try updating through iTunes again.
You can find the .ipsw file in:
Mac                         ~/Library/iTunes/iPhone Software Updates
Windows XP          C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPhone Software Updates
Windows Vista/7     C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates

Similar Messages

  • Tried to update my iPad  OS from iTunes. Frozen and got an "unknown error msg". I tried to restore the iPad to factory settings..got the same

    I bought today a new iPad from Rideau Store. The setup guys didn't update to latest software version. I tried to do myself trough iTunes, which notify me that an upgrade is available. After a while the upgrading process froze with a msg "unknown error ..". I clicked on the More  info  button and I got a page saying "due to a scheduled upgrade of Apple's support system some feature are not available.
    The bottom line is that now the iTunes does detect the iPad being in recovering mode and asks to restore it to fabrics defaults. I tried to do this and again I got aqn "unknown error"
    Finally I run the iTunes diagnostics to check the connectivity between my iPad and my HP laptop (iTunes). For unknown reson the iTunes does not detect my iPad. See below the diagnostics log:
    Itunes Diagnostics
    MicrosoftWindows XP Professional Service Pack 3 (Build 2600)
    Hewlett-PackardPavilion dv5000 (EP416UA#ABA)
    iTunes10.2.2.12
    QuickTime 7.6.9
    FairPlay1.11.17
    AppleApplication Support 1.5.1
    iPod UpdaterLibrary 10.0d2
    CD Driver2.2.0.1
    CD Driver DLL2.1.1.1
    Apple MobileDevice 3.4.0.25
    Apple MobileDevice Driver 1.55.0.0
    Bonjour 2.0.5.0(214.3)
    Gracenote SDK1.8.2.457
    GracenoteMusicID 1.8.2.89
    GracenoteSubmit 1.8.2.123
    Gracenote DSP1.8.2.34
    iTunes SerialNumber 0012AD0812DA2D38
    Current user isan administrator.
    The currentlocal date and time is 2011-04-20 20:32:27.
    iTunes is notrunning in safe mode.
    WebKitaccelerated compositing is enabled.
    HDCP is notsupported.
    Core Media issupported.
    Video DisplayInformation
    ATI MOBILITYRADEON Xpress 200 Series  
    **** ExternalPlug-ins Information ****
    No externalplug-ins installed.
    Genius ID:cb0eaa5cad8a753f64335065bc061263
    **** DeviceConnectivity Tests ****
    iPodService10.2.2.12 is currently running.
    iTunesHelper10.2.2.12 is currently running.
    Apple MobileDevice service 3.3.0.0 is currently running.
    UniversalSerial Bus Controllers:
    StandardEnhanced PCI to USB Host Controller. Device is working properly.
    StandardOpenHCD USB Host Controller.  Device isworking properly.
    StandardOpenHCD USB Host Controller.  Device isworking properly.
    No FireWire(IEEE 1394) Host Controller found.
    Most RecentDevices Not Currently Connected:
    iPad runningfirmware version 4.3.1
    Serial Number:        DLXFK2A8DKPH
    **** DeviceSync Tests ****
    No iPod, iPhone, or iPad found.

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              
    Also, do you remember what the error message said?

  • HT201210 I tried to update my Iphone 4S & was sent an error message telling me to restore my phone & did so & now my phone is unable to be used because it will not complete the restoring process & is locked in this screen not letting me use it at all.

    I was trying to update my software to on my phone and it would not let me do so sending me a message to restore my phone before I can complete an update so I did this but it would not complete the restore and was sent another message stating that my phone is already in recovery mode and a restore needs to be completed before I can update any software. I have tried this four times now and my phone screen is stuck with the Itunes symbol on it along with a picture of the plug. It will not let me eject or do absolutely anything. I cannot use my phone at all. I have even tried to shut it down and turn it back on which still did not help.

    and error code or the exact msg would help

  • HT1212 I am unable to get our of a continuous cycle when trying to update or restore my iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.

    When I tried to update my iPad I got an error 9. Now, I am unable to access my iPad. It is in a continuous cycle when I try to update or restore the iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.
    Here's the cycle:
    I plug in my iPad when “cable to iTunes shows on iPad screen. It says "Your iPad can't be updated, you must restore it to factory settings." That bad enough news, but it gets worse.
    Click Restore
    Extracting software…
    Preparing iPad for restore
    Waiting for iPad…
    Verifying iPad restore with Apple…
    (empty bar under the Apple logo…does not show any activity)
    “The iPad “iPad” could not be restored. An unknown error occurred (9).”
    Notes: I just upgraded to OS X Yosemite 10.10.1 on my iMac (27-inch, Mid 2011) in the last week. It’s the first time I’m tried to backup/update my iPad since the iMac update.
    I swapped out the USB cable to a new cable and get the same results.
    I also unplugged all other USB devices from the iMac and security on my iPad and still get the same results.
    I find it strange that it shows no Serial number for my my iPad 2 when plugged in. It shows “Serial Number: n/a on the screen when it displays: “iPad Recovery Mode To update your iPad without erasing its contents, click Update. To restore your iPad to its factory settings, click Restore iPad.
    I prefer to update my iPad, but it displays “Your iPad can’t be updated, you must restore it to factory settings. If you previously backed up the iPad, click Restore Backup after the restore process completes.”
    It’s a continuous loop. I get the display on my iPad to plug in the iPad to iTunes, plug it in which ends after going through the above procedure saying an error occurred (9).
    So now I cannot use my iPad. When I turn it on I get the display showing me to plug it into iTunes with the cable. Since this is the only option I have I plug it in and the loop begins.
    Any advice would be appreciated.
    Thanks!

    Hello jaybearden,
    Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
    Resolve iOS update and restore errors - Apple Support
    Check your security software
    Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
    Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
    Thanks for using Apple Support Communities.
    Have a nice day,
    Mario

  • HT201413 I have been trying to restore my iphone 4s for 5 hours, please help! The update wouldn't work and now when I connect the iphone it says I have to resore in order to start using itunes but I am getting an error msg. HELP!

    I am trying to update a 4s. The update did not work for some reason. Now I need to restore the iPhone. When I connect the usb to the computer and phone it says I need to restore. So, I click to restore. It starts extracting the software. But I am continually getting the same error message that it cannot complete for unknown error. I have been working on this for 5 and a half hours. I'm tired, mu husband needs his phone and apple support is a joke and of course I can't find any answers anywhere. Please help!

    Hi MB2751,
    As an iPhone user myself, I know it must be very much a problem to have the phone out of service because of an error such as you are seeing. Let's see if we can get you back up and running.
    I would suggest that you troubleshoot using the steps in this article - 
    If you can't update or restore your iPhone, iPad, or iPod touch
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • Hi, I got an Error 23 when trying to restore my phone. Apple support centre says its a hardware issue without doing anything to come to this conclusion. They will not tell me how to escalate this case. Please let me know if there is a way to escalate.

    One day when tried to restart my iphone 4, I got a screen asking me to connect to itunes. Itunes asked me to restore my phone. When I tried to restore, I got an Error 23 saying it cannot be restored. I tried the phone support. They asked to contact the service centre. I then tried the service centre guys. They clearly did not know what Error 23 was. They asked to contact the apple support again. After 2-3 guys tried to blow me off saying it is a hardware issue, I asked for a senior analyst. Apple support assigned a senior guy who said he will contact the engineering team. After 2 days, I was told that the engineering team has confirmed that this is a hardware issue.
    What I am surprised about is that no one seems to have done any analysis or debugging to figure this out. How do they decide that this is a hardware issue?
    The first time I tried it from my laptop and got this message. The support guy told me that my laptop may have an antivirus software which may be causing this issue. So I took it to the service centre. They tried the same restore from their machine and got the exact same error.
    The senior analyst that was later assigned to my case, again asked me to restore from my machine. I got the same error.
    Basically what they had verified in all these activities was that I was getting error 23. I dont know how they decided that this was due to hardware issues?
    Online documentation on Error 23 is vague. It is bunched long with other error codes. There is no clear explanation of what Error 23 is.
    But most importantly It says 'In rare cases, this may be a hardware issue'.
    So if it is a hardware issue in rare case, how was my case deemed to be a 'rare case'?
    When I asked them to escalate this, they said that there is no way to escalate.
    I have had a horrible experience with Apple support. Till this point I used to think of Apple as a class apart. But now I am totally disillusioned.
    My phone was about a year and a half old. I dont mind it if it actually turns out to be a hardware issue. I will take it as my bad luck.
    But I dont see how the support guys decided that this is a hardware issue. I need to know.
    And secondly I am shocked that Apple has no escalation path.
    Can anyone please help?

    Hi @imobl,
    You sound like an Apple support guy who hasn't been able to answer my questions.
    To respond to some of the points you made,
    - I did not ignore Ocean20's suggestion. If you has read my post, you would have known that I took my phone to the apple service centre where they tried this restore on THEIR machines. I am assuming that Apple guys know how not to block iTunes. So I actually do not understand your point about me trying the hosts file changes on my machine. Do you not believe that apple tested this issue with the correct settings?
    - you also give a flawed logic of why the issue is a hardware issue. You mentioned that If I thought that the issue was with the software, i should try a restore and getting it to work. The problem is that my error (23), and many others comes up when the restore fails. And you would be astonished to know that not all errors are hardware errors. Sometimes even software errors prevent restores. Funnily enough Apple itself mention that 'in rare cases, error 23 could be hardware related'.
    - all Apple has done so far is replicate the issue. I don not know how anyone can conclude that the issue is a hardware issue.
    And by the way, I am not certain that this is a software bug. Again if you read my Posts, you will notice I only want a confirmation,/proof that the issue is hardware related as they mention..
    Please refrain do. Responding if there is nothing to add.

  • TS3694 When trying to update or restore my Iphone I get an error message saying...could not be restored because firmware file is not compatible.  What is this and how can it be resolved?

    When trying to restore or update my Iphone 4 it errors out with message:..."could not be restored because the firmware file is not compatible."  How do I resolve this?

    Ask him if he has 'jailbroken' the ipod touch. Some jailbreaking firmware resets it to Ipad firmware and so it is very difficult to restore as itunes simply doesnt recognise it for what it is. It's Apple's solution to try and stop mass jailbreaking.

  • TS3694 It says error 3194 everytime I try to update or restore my phone. I have tried pretty much everything on the list. It also says that i have an update for itunes but when i try to update itunes, it sends me to update my iphone and wont let me bc err

    K, well it says that there is a 3194 error everytime i try to update my iphone on itunes or restore it.  I have tried pretty much all the things on the list from here and it is still not working. When I try to update my itunes it says i have a update but then after it tells me to update my phone to iOS 5.1.1 and then here comes the 3194 error again. Please somebody help

    to doublecheck you tried everything error 3194 http://support.apple.com/kb/TS3694#error3194

  • HT201250 Can I restore photo files from Time Machine without the use of an external drive?  I'm trying to restore lost photo files and I see them listed in Time Machine (without use of an external drive), but when I try to restore I get a error code 36.

    Can I restore photo files from Time Machine without the use of an external drive?  While I was transferring photos back and forth from a thumb drive something went haywire and my IPhoto was wiped clean!  When I click on Time Machine I see all the dated pages (without an external storage drive connected), go back to a date where all my photo files are there, click "restore", and I get the message:  "The Finder can't complete the operation because some data in file cant be read or written (error code - 36)"

    Thanks so much Terence.  I tried some of the fixes from that page, but then discovered the suggestion to compress the Time Machine Back up of the original library and transfer it as a zip back to my computer as detailed here:
    http://pondini.org/TM/E9.html
    That worked like a charm.  I really appreciate it. 

  • Get error 69 trying to restore from a backup CD

    I have only seen this error associated with an ipod in every search I have made.  Can not contact Apple Itunes Support without a serial number... the problem is not with my ipod!!!!! It is when I try to restore from the CD's I burned!! If I "explore" the cd I can see the "music" but then if I try to open them I just get this d*mn error.  I did a clean install of WinXP after getting a wicked virus.  I have been able to import some of my music (only two cd's from 10)
    So what now?? not all the music that was on the cd's were on my ipod..... *grumble grumble grumble* so what was the point of backing up???
    Any Help would be appreciate and thank you for letting me vent
    Beth

    Tried to post this last night but site was down.  The disks appeared clean with no scratches.  I did scan one of them with an ubuntu cd/dvd utility and there were a small amount of bad sectors.  Is there a way to import "the good" music, some work around? a file carver?  In the past I have tried to restore itunes playlists to no avail.  I really don't want to lose this music all over again.

  • My ipod won't sync and it keeps coming up with an error message saying "internal error" or it tries to get me to restore from a backup. All of my music and movies have been wiped from my ipod and the apps don't work. The backups don't work either. help.

    I plugged my ipod touch into my computer to sync it and it came up with an error message saying that it encoutered an internal error and it refused to sync.
    I then unplugged it and plugged it back in and this time it told me that I needed to restore from a backup or set it up as a new ipod. I tried to restore from a backup but it came up with the error message "Backup session failed" every time. I then looked on my ipod and all of my music and movies are gone though it still says that they are on the ipod in itunes. I decided to use the restore function and let that finish. After restoring it still doesn't allow me to sync or back up and The music and movies can still not be seen. I am currently attempting to copy the music and movies to my ipod though this did not work with my apps as they transfered but when I attempted to open them they just crash... If someone could please help me it would be great. It is driving me crazy.

    If you get an error that says can't backup, try moving the existing backup file to a safe location and thry again. again. You can find the location of the backup file here:
    iPhone and iPod touch: About backups

  • I am trying to manually update my iPod 3rd G to IOS5 but when I update it has error 3002, and when I restore it has error 3194

    I'm using windows Vista and i have a very bad internet connection that makes it impossible to download the update as my internet disconnects almost every 3 minutes and if the 634 MB update stops at any point it restarts, I have been trying since IOs 5 was released so I manually dowloaded it from the link on this site
    http://techie-buzz.com/mobile-news/ios5-ipsw-direct-download-links.html
    I have allready tried every suggestion I could find online, I have changed the Hosts file to include #74.208.105.171 gs.apple.com and checked there is nothing else there that shouldn't be there. I have tried using TinyUmbrella with the correct advanced settings and i have tried restoring it in DFU mode none of it has workes it always extracts teh files then says there is an unknown error.
    Can anyone tell me if theres something I''ve missed because i'm getting very tired of this as I've been trying to update to IOS5 for months and every time I fix a problem theres a new one to deal with.

    Two possible reasons why you can't update:
    Are you sure you have a 3rd gen and not a 2nd? Go to Settings > General > About > Serial Number to get your serial number, then enter it here: http://support.apple.com/specs/
    Has your iPod ever been jailbroken?

  • TS3694 Why did I rec'd error 9006 when trying to restore my ipad 1 in iTunes

    When I turned on my ipad 1 today after using it 2 days ago with no problems.  I had a black scree with the itunes logo, photo of the white USB charging cable and a white arrow pointing to the itunes logo.  So I plugged the ipad into my iMac computer whichi is the computer I always use to update, synce my ipad.  The computer did recognize the ipad, but not my the name/ID that usually appears.  The message showed that computer recognized an ipad in recovery mode and only gave me the option to restore which would erase all data etc. But that was ok as I have a backup on that computer. However when it tried to restore, the message said my ipad was up to date, but yet it started looking for an update and then restore. It showed it was downloading an update and said once that was done, it would restore my ipad, then I would have the option to restore some of my data from a previous backup, but after 20 min, I rec'd a message that
    "There was a problem downloading the software for the iPad, an unknown error occurred (9006).
    What would have caused this and how to I get my iPad working again?  I have done a hard reset, I have tried to turn the computer off, I can't even get the red slider bar to turn it off to come up.....
    thanks for ANY help
    PKNewman

    Hello penel2907,
    This could be due to a hardware issue. You may try using a different USB port on your computer.
    Check for hardware issues
    Related errors: 1, 3, 10-47, 1002, 1011, 1012, 1014, 1000-1020, 1669.
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/TS3694
    Cheers,
    Allen

  • Updated iPad 1 to IOS 5. When trying to restore my iPad from my backup it gets half way through and the iPad reboots and iTunes says "An error occurred while restoring this iPad (-1)"

    Updated iPad 1 to IOS 5. When trying to restore my iPad from my backup it gets half way through and the iPad reboots and iTunes says "An error occurred while restoring this iPad (-1)"
    I have tried to restore my contacts and company data at least 20 times and every time half way through THE iPAD REBOOTS! When it boots back up it is at the brand new iPad screen.
    This makes me angry as I do not use the iPad for fun and games. I use it for business. My company data and records for the last year are gone. ALL of my out standing customer invoices are gone. ALL payments received are gone! ALL Business contacts and emails ARE GONE! All my company, personal email accounts and settings ARE GONE!
    What am I supposed to do now? In 6 hours I have to get on the road and conduct business with a empty blank factory out of the box iPad. How am I supposed to know who owes me money or who has paid their bills Apple? All of my meetings and calendar dates are GONE!
    Everything was supposed to be backed up and restored after the update!
    Question???WHY DID YOU MAKE THIS UPDATE WIPE OUT ALL SETTINGS AND APPS ON THE iPAD??? All the other updates left everything on the iPad intact and ONLY upgraded the IOS,and when it was done everything was still there.
    Yes! I have done everything. Rebooted computer, checked for updates, Hard booted iPad, Factory restored iPad to ios 5 twice, tried every usb port I have, unplugged all other usb components.
    Everytime half way through "Restoring iPad from backup..." The iPad turns off shows a spinning circle then shows the Apple logo and takes me to the brand new iPad setup screen.
    Apple, you have no idea the level of stress you have created today.....

    Check the console app to see if there are any error messages. I had one app showing an issue (Pet Hotel) the error was (truncated):
    ERROR: Restore message response: 102 rename error: File name too long (63) at path "/var/mobile/Library/SafeHarbor/com.pocketgems.tappethotel/Container/Documents/ savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHis tory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGa meHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/sa vedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHisto ry/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGame History/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/save dGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory /savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHi story/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedG ameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/s avedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHist ory/savedGameHistory/1313349538-pocket_gems_crash_report.txt" (MBErrorDomain/102)
    I manually snyc'ed that particular app and then re-ran the restore and am now the proud owner of a working iphone. Not sure it is the same problem or app but looking in the console was the key!

  • HT201210 I am trying to restore software on my iPad which is connected to my PC with iTunes when i'm in recovery mode a warning comes up "The iPad could not be restored an unknown error occurred (1604) I have followed all suggestions  but still my iPad is

    I am trying to restore software on my iPad which is connected to my PC with iTunes when i'm in recovery mode a warning comes up
    "The iPad could not be restored an unknown error occurred (1604) This i have discovered probably a USB timing problem ?
    I have followed all suggestions  but still my iPad screen is locked with a iTunes logo and a USB cable beneath it, wish I had never bothered
    to update it now. Any help would be appreciated. rg

    When I restart my iPad the connect to iTunes comes up and stays on until it shuts down again, I have read a report from Apple support suggesting I reinstall iTunes so I might try that again and also your suggestion which i shall also try, but thanks again - rg1547

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